Steep and Cheap Bewertungen 

Marla B made this purchase top notch. Nothing worse than being in between sizes with online orders and she helped a ton so I could get moving on a rain jacket I've been tracking for awhile.

Marla B was excellent in assisting me with my question regarding a price adjustment. She had excellent communication skills, addressed me by first name in each message and was highly detailed with the process that was to ensue.

They say they offer free shipping but then they say they can’t ship that one item to you so they can get their shipping out of that one item refusing to give me my money back even though I’ve spent over $200 within the same half hour timeframe this site is a scam and their customer service is out of some other foreign country. You can’t understand or get through to them in English really sad for what is supposed to be a US based company

I have purchased a lot of clothing from Steep & Cheap over the years, and I've moved twice, but somehow they had an address from 2019 as my home. So, before ordering this time, I updated my address in my profile. The next day, I received an email stating that my order was going to my old address.

I picked up the phone and called, hoping it would be a simple fix. I was told that they could not stop the delivery and asked if I could go pick it up at the old address. “No,” I said, "it’s a 120 miles away." Then the person I spoke with, Carlos, offered a refund. I said okay to the refund.

The next morning, someone else named Yizlem sent me a terse, unfriendly email stating that there was nothing they could do for me, no refund, nothing. I was confused and angered by the tone. However, every time I replied, I received the same response: Nothing we can do. Now I have a package going to an address 120 miles away and they basically told me, "Too bad for you."

I can tell you that I will take my business elsewhere from now on. If you order from Steep & Cheap, beware.

STEEP BAITS, CHEAP ETHICS

Steep & Cheap’s approach to promotions is astonishing.

The problem isn’t that the terms aren’t clear before you buy. It’s that there aren't any clear terms at all. The promotional emails contain none, and you won't find any on the website either.

When I asked the company to honor its promotion, I was met with random excuses, inconsistent refund calculation, and a refund that wasn’t even processed as promised.

Customer service simply sent me in circles with canned responses that failed to address the actual issues.

I’ve reported these practices to the Utah Division of Consumer Protection :

• inconsistent and unverifiable promotional terms
• inconsistent, arbitrary, and potentially deceptive application of promotions
• retroactive reclassification of a discount applied at checkout
• pricing methodology that does not reflect the transaction as executed
• failure to process a refund as communicated

STEEP BAITS, CHEAP ETHICS

Paid for ground shipping and they sent it Fed Ex economy smartpost. Called and said it shows it might get delivered by the 5 days so to call back when it doesn’t. Asked for the refund for my upgraded shipping and was told no, but I paid for fed ex ground and not fed ex smart post which never works right. Customer service was not helpful and blew me off. I asked to speak to someone else and was told no one else’s was there? Regretting spending $600 in the last month with them.

If you are from Canada or any country other than the U.S....BEWARE!! Their shipping fees are exorbitant. I swear the shipping fee did NOT appear on my order page. NO SALES ORDER WAS EMAILED TO ME that showed the shipping charge of $138.99 US....yup, that's right. One pair of jeans from them to Ontario. $138.99 US. The shipping charge of $7.95 or $9.95 appears on the order as soon as you click checkout but then it disappears and shows $138.99 or whatever the international shipping charge happens to be that day. NOWHERE on the site does it show USD or CAD - which is pretty deceiving. I read the policies before buying, and expected a higher shipping charge AND understood I would pay duties and exchange rate. But this is ridiculous. So, so disappointed.

UPDATE: Rec'd a response from Steep and Cheap and called the number provided so they could 'help' me. I was offered a $15 reimbursement (then $20) to my account. A $138.00 shipping fee, and they were going to placate me with $15. I rejected it and said it was an insult. I also did a bit more research - looks like I'm not the only one to experience the 'glitch' on their website that doesn't show shipping charge (to Canada) right away when you're completing the order online. I order items from the US often and never have I been hit with such high (ridiculous) shipping cost. Live and learn. Just reinforces my title - Stay away from Steep and Cheap if you're buying from Canada.

Great service. Maybe you wait a little longer for your product. But everything is packed nicely, and no problems with returns.

Have always had a good experience with Steep and Cheap. Today was helped by Madeline on the phone and she couldn't have been nicer or more helpful with my order. Thanks very much!

Marla B. was very helpful in resolving and helping with a price adjustment! Fast and great service! Thanks!

Bad service, slower shipping than advertised even with paying more. Don't bother paying more for shipping and hope you can wait forever for your item.

she was very speedy at resolving my issues and super patience & understanding! great customer service

Learned my lesson to never buy things from Steep and Cheap in multiple sizes to see what fits best and return others. Bought ski bibs and jackets...only one jacket fit so I returned the rest. Never heard about my refund until I reached out to customer service. Was told that there were signs of wear and I would only receive store credit. I didn't even try one of the bibs on. They never communicated this to me (my refund status still says it is processing and there is no proof that I even have store credit). Clearly a way for them to get you to purchase items, claim signs of wear, and only issue store credit.

I ordered a pair of Salomon shoes from Steep & Cheap. I paid $140 give or take. I never received them. Period.

The package was marked “delivered” with a photo showing it sitting on my front porch. By the time I went outside, it was gone—stolen. Welcome to modern America. This isn’t rare, and any competent online retailer knows that.

What is rare is how aggressively Steep & Cheap refused to take responsibility.

I contacted customer service immediately. Silence. Completely ignored. After nearly two weeks, I followed up and finally got a response—only to be told that they “don’t do anything for stolen packages” and that I should file a claim with my homeowner’s insurance or deal with DoorDash, the third-party delivery service they chose to use.

That is insane.

I did not pay my homeowner’s insurance for shoes. I did not contract with DoorDash. I paid Steep & Cheap for a product that never arrived. End of story.

No refund.
No replacement.
No investigation.
No assistance.

Just a corporate shrug and a polite way of saying “f*** you, we already got paid.”

Telling a customer to open an insurance claim over a $160 retail purchase is beyond unreasonable—it’s a blatant refusal to stand behind your own sale. It’s outsourcing accountability and hoping customers give up.

This experience feels less like bad customer service and more like legalized theft. Once they have your money, you are apparently on your own—even when they can clearly see the package never made it into your possession.

If you’re thinking about ordering from Steep & Cheap, understand this very clearly: delivery risk is 100% on you, and they will not help you if something goes wrong.

I will never order from this company again, and I strongly recommend others think twice before trusting them with their money.

Beware - refund took awhile to receive and I never received confirmation of my store credit until I chatted with text support almost a month later! Also, store credit expires in 1 year, which they don’t tell you when you’re given the refund options. Not pleased with the return and refund process.

Extremely disappointing customer service experience.

Steep & Cheap claimed my package was delivered when it was not. When I questioned this, they then claimed it was “stolen” and told me to file a claim with my homeowner’s insurance — even though the delivery photo they provided was not of my address. I pointed this out multiple times, and they refused to acknowledge or investigate the discrepancy.

The chat representative was rude, unprofessional, and condescending, and showed no intention of helping resolve the issue. I spent roughly 30 minutes going in circles with no resolution or accountability.

After that experience, I used their “Email Us” feature to formally report the issue and request help, and never received a response. The complete lack of follow-up only reinforced how poorly this situation was handled.

Overall, a frustrating and unacceptable experience that has made me reconsider ordering from them again.

Answered all my questions and resolved an issue. Good service convinced me to buy,

They're quick to take order but slow to get them out and they make cancelation virtually impossible unless it's done immediately after placing order, even 30 minutes afterward it too long. I paid extra for fast shipping but they still took a while to get it out and even though it hadn't shipped, they wouldn't let me cancel online or by phone. Return policy would eat up so much $$ that I just kept the item even though I didn't need it. I hope to remember not to buy from them again.

“Order not delivered, no help from company. I had an order through Steep & Cheap that never arrived at my address. I contacted their support multiple times, but they refused to investigate the misdelivery or offer a refund. I even filed a police report for the missing package. In the end, I only got my money back by forcing a chargeback through my credit card, since Steep & Cheap wouldn’t take responsibility. Extremely disappointed – I expected better customer service from a Backcountry-owned store.”