Staycation Breaks Bewertungen 

WORST company to EVER deal with. Booked a lodge at the Black Bull Retreat. When we arrived the park and lodges were so run down, no maintenance goes on there whosoever. The booking advised there was an on-site pub and beer garden which was incorrect this has been closed for many months. Advised there would be on-site WiFi which there wasn’t and considering you have hardly any signal out there and the TV’s kept cutting out also. When we arrived the fridge was turned off, which isn’t helpful when you have travelled over 3 hours with a baby and food and unable to put it in the fridge including my babies milk. We went to use the oven which took 2.5 hours to cook a 15 minute pizza. The showers were blocked, so when showering the base was filling up like you was in a bath. No curtain or blind on the kitchen window so when your washing up/ cooking your continuously looking at the neighbour opposite on there decking either relaxing or in the hot tub no privacy. The kettle was full of limescale so I have to go out and by limescale remover as I had to use the kettle for my babies milk. No one on site to contact regarding the issues, was advised there was an on-site reception which there isn’t. Also advised we would have a bottle of prosecco and diary milk chocolate when we arrived this wasn’t there. The next day Prosecco was given along with a box of NUT chocolates when we have a nut allergy. This was my birthday get away and our first family holiday with our baby and it was AWFUL. I have contacted STAYCATIONS BREAKS and they are taking NO responsibility considering we left early. Not owning the fact there site is awful and the advert online is SO misleading and false advertising. At all costs AVOID booking through them - worst customer service and worst places to stay. Considering my baby was impacted by this also goes to show you what sort of company they are.

Birthday banners and decorations were lush really nice. Lodge needed quite a bit of repair broken blinds etc. and it was really hot so we would of liked to sit outside but our lodge did not have seating like the others . Was nice little place . No WiFi was a issue for us with techy children . Nice little stay but not for us

Lovely staff peaceful setting

I messaged to say how disappointed I was in our accomodation and left a night early. I never received a response

Best place we have stayed and we have little weekends away very often would definitely recommend 5 stars from us just 1 negative new pillows needed other than that absolutely beautiful

Lovely from start to finish , highly recommend

Lovely lodge in elevated and private position. Could do with all the decking to be replaced and painted. Settee needs replacing as very uncomfortable and ripped. Overall nice place, and clean inside.

Our original lodge booking was cancelled due to repairs. We were told that we could move our stay to any available lodge on the website at no extra cost. However, when we requested a particular lodge, we were informed that it was not possible because it was significantly more expensive than our original booking. This directly contradicted what we had been told, and the promise was not honoured despite the wording used.

We were then offered a Sports Lodge at no additional charge, which we accepted. We later discovered that this lodge would normally have cost around £125 more than our original booking.

Unfortunately, the lodge itself was disappointing. It was advertised as having a 65-inch TV, but it did not. It also took us over an hour to figure out why the TVs were not working. The shower constantly fluctuated between hot and cold, and the bathroom was not clean on arrival.

The overall site appeared run down, with facilities such as the crazy golf area and other parts of the park looking neglected and overgrown. Reception information stated that it was open until 8pm, yet when we walked over at around 5:30pm, it was already closed. Throughout our stay, we saw very few staff members available.

When we raised our concerns, we were told that we would not receive any refund or compensation because we had been "upgraded" to a better lodge at no extra cost. While we appreciated being moved after our original booking was cancelled, this does not excuse the poor condition of the lodge, the inaccurate information provided, or the issues we experienced during our stay.

Overall, we left feeling disappointed by both the accommodation and the way our concerns were handled.

The "luxury lodge" was far from it! It smelt very strong of animals and we had to open every window and door to air it out. The place was dirty and had not been cleaned. We paid for extra packages which we either didn't get or were very poor. I have tried to contact the company Staycation Breaks but they are very slow at replying,if at all. I sat and cried and did the same when we got back home. This was meant to be the relaxing break we needed after such a terrible few months but it wasnt to be and the company have no empathy 😔

I have provided direct feedback with company failing to acknowledge or reply

Update 8th july 26, still waiting reaponse to my complaint over a month on.

Everything was fine,super locations and facilities. Friendly staff,if you want a break in a quiet area this is the one. Definitely recommend.

Advertised as luxury. Holes in floor. One pan and no oven trays. Cutlery were broken. Decking boards broken no table outside, just a run down rattan sofa and one chair.

On arrival I had to clean the lodge.

Bar had bottled supermarket tonic and my g&t was flat as the bottle had been open a while for other customers. The seating areas were really run down.

When I contacted the agent about my issues I was asked to speak to onsite staff, we did this, we got an oven tray and a frying pan. Told to be careful with the decking board as they knew about it. (We had children with us). And we were told they would bring us a table for the decking area which never arrived.

Wifi and TVs didn’t work, arial wires missing.

I absolutely loved the area, so peaceful!
Booking was straight forward.

Lovely lodge although could do with a spruce up, sink was loose on the wall for example and hot tub area needs a lick of paint to make it look worthwhile the price we paid. TV remotes that work for example would be helpful.
Lovely lodge inside, well equipped for cooking.
Had a lovely break at lakeside secret gardens, (previously little eden). Staff come and checked the hot tub on Saturday, then Sunday it was very cloudy on the evening.

Was a nice quiet site for a relaxing weekend away with the family!
Just think it needs a little bit of love fixing things up and it would be perfect!

Was previously meant to be staying at applegrove, Scarborough which got cancelled. So we had a choice of where to go with no extra payment- managed to get booked at lakeside luckily as we had already paid and booked flamingo land.

Had nothing but problems with the cabin and hot tub spent more time in reception than anything else

I was supposed to be staying at Applegrove lodges from the 26th of April till the 28th of April had no communication from staycation/liv retreats so I thought everything was fine to go ahead I already had the gate codes from one of my old bookings (that actually got cancelled) so on the 26th I went to the park to find it all condemned I’d not had one email to cancel and offer a refund etc I then wrote on Facebook about this and a woman got in touch and finally got somone to email me back on the 27th (Monday) saying they would process my refund and today the 7th of may I still have not recived the refund I called last week on Friday the woman on the phone said 3-5 working days I said it had been 5 days! as it had been 5 days she said because it’s bank holiday it might go on the Tuesday? Tuesday comes and nothing again I messaged a woman who got in touch with me on Facebook about it and she got in touch and said it had been approved and waiting for accounts to send? Today comes Thursday7th of may and still nothing message the woman from Facebook and she has told me 10-14 working days!! Deffo feel like I have been scammed!!!

Lovely lodge could do with some cleaning in parts inside and out also park needs alot off cleaning and safety issues solving.

The booking was cancelled due to “health and safety reasons” on the day of arrival and I had to change locations meaning we could only stay until the Saturday instead of the Sunday and said I could not get a refund which was very disappointing. The place itself was great though I will say if it wasn’t for all the issues.

Stop taking things from other lodges replace and repair otherwise its just going to the dumps

I liked that there was a hottube. Down side there was nothing in site or close by for kids to do. The shop (onsite) was empty.

If I could rate this company 0 stars I would. Do not use this company too book yourself a break you will be left disappointed on all counts. Unclean lodges, no keys left for lodges, terrible customer service.