Specsavers Bewertungen 

On my appointment was greeted By Conor Who booked me in and after my eye tests was very helpful. Conor helped me with selecting my new frames.I found all the Staff were very helpful and friendly. Gwen Bridget Bir Michelle have to say all the staff made
My visit very pleasant .Very pleased with my new glasses. Thank you to all Staff at Specsavers Cresent Shopping centre .

Had my hearing aids from Specsavers cruises street Limerick in July 2024, all was good until May 2026 when there was an issue with my left hearing aid, the very helpful Sheila replaced a part she called the wire, this repair worked but then another fault developed with the left hearing aid so Sheila arranged for them both to be changed on 3rd June, they were replaced one at a time so that i was not without both, each took approximately a week to change, all was good until this week, less than a month later when the left hearing aid fell to pieces as i picked it up from the case. I attended an appointment today and saw Amy who was very poor in terms of communication and who suggested i had dropped it, and said curtly there was nothing she could do other than send it away. Amy assured me the replacement would have been brand new, if so, it fell to pieces in less than a month. So here i am with one hearing aid for the third time in a month.
The dates quoted were given to me by Amy from her system.
If i still had the option to return them and get my PRSI credit back and go somewhere else i would.
Let's see what happens this time.
I have a further appointment already booked for Thursday 16th July as i am going on holiday on 17th and would obviously hope to take both hearing aids on holiday. This gives them 13 days to resolve it. Specsavers tend to ask me to contact them via social media to resolve things but as i don't use social media there is no point.
The reply asking me to contact them on social media is probably AI generated, i would have hoped a human being would have read that i don't use social media as stated above, round and round we go.....

I went to purchase one pair of glasses for computer work and another pair for distance vision. Instead, I was encouraged to try varifocals, which I agreed to despite my initial reservations.
From the moment I received them, I could barely see through them. My vision was blurry, particularly in my right eye, and I found them far too dangerous to wear while driving. When I returned to explain this, I felt my concerns were dismissed. I was told, "Well, we see with two eyes," and that I simply needed to get used to the tilting and head movements required with varifocals. I explained repeatedly that I couldn't see properly with both eyes at all, but I felt as though my concerns were not being taken seriously.
The varifocals were then changed to standard distance lenses. Unfortunately, I still couldn't see properly through these either. By this stage, I had spent €370 on glasses that were completely unusable.
I had to return yet again, leaving work early for a 4:30 pm appointment, believing I was having another eye examination. Instead, only a brief check was carried out, and I was asked to return the following day, meaning I had to leave work early for a second time. It was only then that I was told I had been given the wrong prescription. I don't know the technical terminology, but I was told my prescription should have been 108 and I had instead been given 180. This explained why I had been unable to see properly all along.
What is most disappointing is that, rather than investigating my concerns from the beginning, I felt I was repeatedly made to believe that the problem was simply that I needed to "get used to" the lenses. In reality, the prescription itself was incorrect.
I also had to ask twice for a refund of the price difference between the varifocals and the standard distance lenses. This should have been offered automatically once the varifocals were returned.
Another major frustration was that, during my original eye test, I clearly explained that I wanted glasses specifically for computer work. Yet when I returned on my second visit, I was told, "Sure, they won't help you with the computer." If that was the case, why was I sold glasses that were unsuitable for the purpose I had clearly explained? As someone who is short-sighted, I was effectively sold reading glasses when that was not what I needed.
Overall, this has been a frustrating and disappointing experience from start to finish. I originally ordered these glasses in February, and it is now 1 July. I am still waiting another possible ten days before I may finally receive glasses that are correct.
I have been a loyal Specsavers customer for at least 25 years, but unfortunately this experience has completely undermined my confidence. The poor communication, repeated mistakes, dismissive attitude towards my concerns, and the amount of time and inconvenience involved mean this will be my last visit .

@Specsavers I don't have any of those platforms

NEVER GOING BACK THERE AGAIN! they overcharged my friend and I for eye exam, charged us $129 instead of $99 student rate. Did they really think students are so easy to fool? absolutely disappointed

The company give the impression of a money making machine staff doing their best to upsell saying that I did meet staff that were nice but the feeling one had just entered a cash machine

The booking was ok, and most of the staff handling me as far as the optometrist were polite and normal, and what Id expect, The optometrist was very helpful. The only flaw was the appointment system doesn’t tell you that you should have PRSI approval before your appointment and as I am recently wearing glasses this is something I didn’t know

When I got outside to the desk after the testing I was told by the booker that my PRSI was approved and I could go and select frames. This is where I am dissatisfied because another sales driven colleague took over and tried to convince me to get two pairs. I had to say twice or more that I only want one pair. Then I tried to indicate the frames I want and she wouldn’t let me until I am PRSI approved. Then I suggested that she speak to her colleague. She wouldn’t, and said I should only return when I have approval. I would have stayed and argued only I had to get back to work. Can it be that she had no interest in helping me because I only wanted one pair? She moved quickly to another customer who was only in to browse frames. Sickening sales pitching at the Santry store.

Hi went to collect my glasses today at Mahon Point.. glasses were perfect..
I had an issue with the price and Sabrina explained it all.. in the end everything was sorted and she took the time to make another visit possible..
I would recommend Mahon Point and the great service..
Well done Sabrina

Thrilled with the service at Specsavers, Lisduggan, Waterford this afternoon. The staff were so attentive and helpful. Thank you for your professionalism. Highly recommend to all 💯

Good system for making appointments. However the day before, repeated texts and phone calls reminding and asking to contact if cancelling. And messages asking to contact even if not cancelling.!!! One reminder is enough. Please…...

Ben in Castlebar was exceptional today; couldn't help me enough with fixing an issue with my glasses which I needed in a hurry.
A pleasure to deal with.

The last time I got my got glasses staff took extra care for adjusting when I received them for the right fit this time even after saying to the staff member the needed adjustments she went if and said she would and said the were okay the are falling of my nose and marking it not satisfied at all the took no interest at all even though I knew the needed adjustments very poor service compared to last time.

I had a bad experience on friday with the optician she didn't give me a through check up.

I never write reviews but I really did have a great experience at the specsavers at Opra lane in Cork. I was really impressed by how friendly and helpful everyone was, especially considering how busy the store seemed to be.

A big thank you to Ciara O’Sullivan for helping me choose the right lenses and taking the time to answer my questions. Carol A was very welcoming and got everything sorted before my eye test, and CJ made the eye test itself smooth, relaxed and easy to understand.

Overall, a really positive experience from start to finish. Thanks to the whole team!

We were in Specsavers in Blanchardstown SC today, my frames had broken and we are heading away on holidays tomorrow. Thanks to Scott who went to a lot of trouble to find a suitable replacement frame and repair my glasses . I'm delighted as I would have been lost without them on holidays. Thanks again.

The staff at the Finglas village branch were so kind and helpful to me. Special mention to Sinead who is an enormous credit to your company so helpful and full of knowledge and advice.

Appalling service. Had an appointment for 1pm in Opera Lane Cork. In spite of multiple staff walking around the store, nobody approached me about my appt. After 20mins I found an ‘interested’ staff member. I eventually saw an optometrist at 2pm, one hour later. No management or accountability in this store. Avoid!

Liffey Valley Specsavers: The team is always very friendly and professional. Sandra helped me to choose my new glasses frames in 10 minutes. Which for me would take hours. Andrea was very kind and knowledgeable too. Thank you!

Awful experience with Specsavers in Tallaght. Eye exam was fine but the staff definitely lacked enthusiasm and the lack of attention was so bad.
When it came to collect my new glasses a different person dealt with me and told me I was getting 2 distance glasses!!! I had distinctly asked for both reading glasses and distance ones ! I even brought my old ones for them to see . The staff member didn’t seem to care when I said I ordered different lenses and just matter of factly said “ oh she must have pressed the wrong button on the computer! Well I will never again go back to them ! And do not recommend them to anyone.

Was in Specsavers today . It felt like everything was written out of a script. Now staff were trying to be nice don’t get me wrong but it all felt a little false . I don’t like the way they try pressure you into this that and the other , The dearest frames , the different types of glass an all. Also when I was finishing up and was given final price , I thought it was rather bold to ask out straight for full payment before order was put through . Now I had the money luckily enough but if that was someone old or maybe just didn’t have it today well it can be very embarrassing for people . Anyway ya didn’t have the best experience but look I’ll get my glasses this time but not sure about the next .👍👓

Had the most amazing woman called Fatamia in Castletroy today she was an absolute pure gem . She was so kind and helpful not like the other Limerick stores