Sony UK Bewertungen 

Sony's UK customer support is the ideal way to destroy all positives of their brand.

I ordered a tv online from Sony on the 24th Oct 2025 which was promised for delivery on 29th Oct.
Their appalling delivery company called Arrow XL arrived at my home on this date but informed me my TV was not on the lorry. Later this day i received emails saying my tv had been delivered and signed for and then further emails from Sony that the warranty had commenced on the tv i had not received.
After many phone calls and being told i would have to wait another 6 days for redelivery by Arrow XL I cancelled the order. At current date I have been waiting 14 days for a refund for the tv i never received although have made numerous calls to their customer service team who are aplogetic but cannot resolve my refund. Getting tired of this now and am considering further actions against them. Will never use this company again !!!

I bought a Sony tv 55 inch on 28th Aug 2020. With a 5 year extended warranty which expires then too. We hit problems in 20th March 2025, and they brought a brand new TV (which was not the same model and had awful sound) however we accepted it. Since we were away on holiday when back we realised there is something seriously wrong with the HDMI connection and the pictures continuously flickers. Sony refuses to sort this out saying that it was reported 3 weeks after my 5 year warranty expiry date. I am absolutely shocked at this behaviour. One expects to get a TV replacement under warranty that at least works for a year, otherwise what is the point of buying a 5 year warranty. This is a joke. I want to deal with someone higher up and their customer services say that there is no one higher up. I am shocked

My brand new playstation (2 months old) completely died in August and when I tried to raise a repair request something on their system stopped them from raising a return label. Instead of trying to fix the problem I have been told essentially they have no idea when they can process my repair request and as of now (November) and after me phoning dozens of times I am not further forward. At this rate they may run out the warranty before they fix anything. Zero communication and I have been left with a dead console. Absolutely atrocious and they don't even have a complaints contact aside from me writing and sending a letter to them which should speak volumes. I hope they eventually fix my console and I hope I never have to deal with their customer service again after that

I am writing regarding my recent order.

According to the tracking information, the parcel was marked as delivered on 4 November 2025 at around 12:30 PM by driver Simon. The carrier tracking also shows photographic proof of delivery, confirming that the parcel was left on my front porch in full view of the public road.

However, I had updated my delivery instructions on the DPD website to leave the parcel inside the side entrance door (to the right-hand side of the house) or with any neighbour. Despite this, the driver left the parcel unattended on the front porch. Unfortunately, it rained later in the afternoon, and when I returned home from work, the parcel was missing and not left with any neighbours.

The parcel, valued at £399.20, has gone missing due to the delivery driver’s failure to follow the delivery instructions. This has caused me considerable distress, as this is a high-value item.

I therefore request that you investigate and provide a prompt resolution to this matter.

Buying is easy, but resolving something is impossible, the company makes all customer service difficult, which is very bad, the website is always under maintenance, I will never buy anything from Sony again.

Appalling

I have bought numerous Sony products over the years along with many other items

You would think such a large corporation would have its customer service in order. My experience has been terrible only Bang Olufsen have been worse.

I won’t buy anything off them again

Recommend try someone else

I bought a Sony Bravia 40" TV 20 years ago. 3 years ago we 'upgraded' to a larger smart JVC TV. The JVC TV went faulty with under 3 years of usage. Told by Currys that it's not worth repairing and to dump it! I took the Sony Bravia TV out the attic, dusted it down and put in sitting room. Started straight away no issues, no 3 min delays with waiting for smart TV to start up. Why can't TV companies make TVs to last these days. Nothing seems to be built to last and the landfills are filling up. But good experience with my Bravia

DO NOT BUY SONY!!! (Especially TV)
20 years ago Sony was a high quality product that you could rely on. These days it's worst than cheap TV from Temu. For the last 5 years I bought 3 premium Sony TV's and all of them broke within 1 year or 2. Repairs, replacements and all breaking one after another. Customer service is atrocious and definitely not worth the money. Earbuds stopped holding the charge after 11 months. Bluetooth speaker keeps disconnecting. Had to go to court twice already, and now I'm going 3rd time to get my money back. Initially I thought it was just a bad luck or one of faulty unit but from earbuds through speakers to TV's everything is breaking. Save your money time and frustration you will be better off.

Sony service is fabulous..don't understand why such poor ratings.

I had earbuds..one wasn't working.. sent back..they covered postage, kept me advised of progress, replaced damaged bud and returned within 1 week. This is exceptional.

Have bought before and now wouldn't go anywhere else.. brilliant

After a software upgrade the TV volume level repeatdly popped up. Contacted retailer said Sony were fixing the issue. Several weeks later new software update. Did not resolve the issue. Now going to the workshop! Considering how much this cost to buy their FLAGship product next time I'll buy Panasonic or LG.

I ordered a pink pair of headphones which, unfortunately, didn’t quite meet my needs — the colour turned out to be more lilac, and the noise-cancelling feature caused me headaches after short use. I decided to return the item, following the company’s return process using their prepaid DPD label and keeping the drop-off receipt as proof.
After waiting patiently, I still hadn’t received my refund. When I contacted customer support and sent the receipt, they refused to refund me, claiming they hadn’t received the item. Despite explaining that I used their return label and courier, they insist I locate the missing parcel myself. They’ve completely washed their hands of responsibility for the delivery service they chose.
To make things worse, one of their emails even seemed to suggest I might be committing fraud — despite me providing full proof of return. This kind of treatment is unacceptable. The customer service is unhelpful, dismissive, and unprofessional. I won’t be ordering from them again, and I strongly advise others to avoid.

My PS5 account was compromised and someone changed my email and stole my ID. No check from Sony until it had already been done, yet when I phoned support to have this rectified they refused to do anything unless I could provide the ID from a recent Playstation store purchased. The last purchase I made was over two years ago so I didn't have any emails for it. I had already provided the requested bank check details but without a receipt ID from a purchase you cannot recover your account. All of my game saves and everything gone. They have no alternative security checks and point blank refuse to do anything. Be wary if you buy any of their products that are tied to an account. They make it easier for hackers than the genuine account holders. Part exchanging my PS5 now for a different console and will never purchase from Sony again. Be very careful if your bank card is saved in a Sony account as well.

Awful service

Contacted Sony reference to a screen fault on my Sony OLED TV.
I sent photographs. I was told that OLED Tv's are not guaranteed against this screen fault (broad shadow at the bottom of screen).
Although still in warranty they had the audacity to point me in the direction of there service department and a link to new televisions.
Sony warranty means absolutely nothing.
Shocking customer service.
If you buy a Sony TV hope that it doesn't go wrong. The warranty is worthless.

I purchased a XQD card and the plastic became brittle after 8 months

I expected premium durability from the WH-1000XM5 given the high price tag, but unfortunately, the build quality is far too delicate. Mine broke under normal use, and despite being within the warranty period, Sony refused to cover the damage, citing it as "physical damage."
I contacted Sony support and was redirected to another number — only to be told they only repair televisions, not headsets. The whole process was confusing and unhelpful.
For a flagship product, this level of fragility and poor after-sales support is unacceptable. I won’t be recommending this model to others. This is a product purchased in feb 2025.

Such poor service. I ordered a TV and the order was processed twice so I cancelled one order and Sony confirmed the other order. The TV never arrived - a company called ArrowXL called me to arrange delivery in August and I waited all day and they didnt turn up. I emailed Sony twice over some weeks and no reply . So I called Arrow XL to cancel the order and yet they still keep calling me over 6 weeks later to say the TV is still in the warehouse. Payment outstanding on Klarna and no one in Sony Customer services answers emails and the webchat is so generic . ABSOLUTELY AWFUL SERVICE . I dont need the TV cant get any answers or confirmation of cancelled order HELP

The hinge is a major defect. I dropped my headphones on my desk from a height about maybe 10cm and it snapped after only 10 months usage. Despite being within the warranty period Sony want me to pay £130+ to get a new headband fitted at a repair shop. Sony do no sell replacement parts. Absolutely shameful. Under consumer rights law goods must last for a "reasonable length of time", is 10 months reasonable at this price point? Being a portable device it should have been designed to be more robust. I've used Sony headphones for decades but I'm afraid I will not be purchasing from them again as form has become more important than functionality for them now.

Case ID-28382417 I purchased a Sony XR TV which developed a vertical line on the screen and started flashing a red light. I contacted Sony customer service, and they confirmed that the TV would be replaced with the same or a better model. They assured me I would get an update within 24 hours.

It has now been over a week, and every time I follow up, I am told there is “no update.” The lack of communication and delay in resolving the issue is extremely disappointing, especially for a brand like Sony. When customers invest in premium products, they expect not only quality but also reliable after-sales support. Unfortunately, this experience has left me very dissatisfied.