Fantastic service from start to finish. Really prompt in responding to messages. Delivery service with Saif was excellent! We are so happy with our new sofa!
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Das sagen Bewerter
Amazing quality sofa, extremely happy with it, I am obsessed!! Very comfy, and the delivery was fantastic. Lovely, kind friendly men, called me to tell me the day before an estimated time, then called... Mehr ansehen
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I honestly couldn’t be happier with my experience with Sofas and Friends. A huge thank you to Rad, who went above and beyond to make sure my sofa reached me as quickly as possible. I receiv... Mehr ansehen
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This is actually another sofa we’ve ordered from them and once again we’re super happy. The sofa is really comfy, great quality, and honestly looks even better in real life than in the photos. Custome... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Kontaktinformationen
351 Purley way, CR0 4NW, Croydon, Vereinigtes Königreich
- 02086800933
- sofasandfriends@gmail.com
- www.sofasandfriends.co.uk
4.8
Hervorragend
631 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 71 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
The most comfortable sofa
The most comfortable sofa! Very stylish, amazing cushions. It feels solid and can be used as a sofa bed. Great value for the price!
2. Juni 2026
Antwort von SOFAS and FRIENDS
Thank you for your lovely review! We're delighted to hear you're enjoying the comfort, style, and versatility of your sofa. Your kind words and support mean a lot to us!
From start to finish amazing service
From start to finish amazing service. Great quality sofa. So So comfortable. Fast delivery. Kept u informed throughout. Highly recommended
29. Mai 2026
Antwort von SOFAS and FRIENDS
Thank you so much for your wonderful feedback! We're delighted to hear that you're happy with your sofa and that you found it comfortable and of great quality. It's also great to know that our delivery and communication kept you informed every step of the way. We truly appreciate your recommendation.
Exceptional Customer Experience
I found the customer service at Sofa and Friends exceptional. I felt so overwhelmed about buying the right sofa to meet my families needs. They went over and above to make sure I got the right sofa for me, I found them very helpful and I highly recommend them.
29. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von SOFAS and FRIENDS
Thank you for your lovely review. We're so pleased we could help you find the right sofa for your family. Your recommendation means a lot to us, and we hope you enjoy your new sofa for many years to come!
This is actually another sofa we’ve…
This is actually another sofa we’ve ordered from them and once again we’re super happy. The sofa is really comfy, great quality, and honestly looks even better in real life than in the photos. Customer service was lovely and delivery was super quick too. Would definitely order again!
27. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von SOFAS and FRIENDS
Thank you so much for your continued trust and support! 😊
We’re delighted to hear that you’re once again happy with your new sofa and the overall experience with SOFAS and FRIENDS. It’s wonderful to know that the comfort, quality, and design exceeded your expectations, and that our customer service and delivery team made the process smooth and enjoyable.
We truly appreciate your kind words and look forward to helping you again in the future!
Absolutely brilliant
Absolutely brilliant. Great products at affordable price point. Customer service is outstanding and so is their delivery partner. Would highly recommend to anyone looking for a new sofa.
22. Mai 2026
Antwort von SOFAS and FRIENDS
Thank you so much for your kind words! We’re thrilled to hear you had such a positive experience with both our products and customer service. It’s wonderful to know our delivery partner also met your expectations. We truly appreciate your recommendation.
Sofas so comfy I fell asleep in the…
Sofas so comfy I fell asleep in the shop they gave me a blanket and told me to sleep well. Great customer service and quality sofas I would recommend.
19. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von SOFAS and FRIENDS
Thank you so much for the lovely review! We’re glad our sofas were comfy enough for you to drift off 😄 It was our pleasure to make sure you were comfortable. We really appreciate your recommendation and hope to see you again soon!
I was really concerned about ordering a…
I was really concerned about ordering a sofa that I’d never seen or sat on but I wasn’t disappointed I’m over the moon. The whole ordering process was simple and it was delivered within 4 weeks like promised and the 2 delivery guys did a fantastic job everything went perfectly.
22. Mai 2026
Antwort von SOFAS and FRIENDS
Thank you so much for your wonderful review! We completely understand how worrying it can be ordering a sofa without seeing it in person, so we’re delighted to hear you’re over the moon with your choice. It’s great to know the ordering process was smooth, delivery was on time, and our delivery team looked after everything so well. We really appreciate your support and hope you enjoy your new sofa for many years to come!
Outstanding customer service from start…
Outstanding customer service from start to finish, amazing sofa and chair top quality and amazing delivery service the guys were spot on, shout out to Claire for getting this delivered in under a week for me x appreciate you all
20. Mai 2026
Antwort von SOFAS and FRIENDS
Thank you so much for your lovely feedback! We’re thrilled to hear you’re happy with your sofa and chair, and that the whole experience met your expectations from start to finish.
We’ll be sure to pass your kind words on to Claire and the delivery team, they’ll really appreciate it. Enjoy your new furniture, and thank you again for choosing us .
Fantastic service and beautiful custom Movida,, Tignes sofa & chair
We recently ordered a custom Movida, Tignes sofa (which everyone who comes over loves) and matching chair & Stool (which we love) from Sofa & Friends and honestly couldn’t be happier with the whole experience.
From start to finish, the communication was excellent, we were kept updated throughout the delivery process and the team was always helpful, responsive, and easy to deal with.
The quality of the furniture is fantastic, and the customisation turned out exactly as we’d hoped. It’s clear they really care about both the product and customer experience.
Great service all round and we’d definitely recommend them to anyone looking for high-quality sofas and genuinely good customer support. Many of our family and friends are in the middle of placing orders
18. Mai 2026
Antwort von SOFAS and FRIENDS
Thank you so much for your amazing feedback.
We are absolutely delighted to hear how happy you are with your Movida and Tignes sofa, along with the matching chair and stool. It’s wonderful to know that both you and your guests love them.
Your kind comments about our communication, service, and furniture quality truly mean a lot to the whole team.
We also really appreciate your recommendation and support it means so much to hear that your family and friends are now placing orders with us as well.
Thank you again for choosing Sofa & Friends. We hope you continue enjoying your furniture for many years to come.
Kind regards,
Sofa is perfect so cosy and great…
Sofa is perfect so cosy and great quality and the 2 delivery men were lovely very polite on time and took all packaging away
13. Mai 2026
Antwort von SOFAS and FRIENDS
Thank you so much for your lovely feedback! We’re so pleased to hear you’re happy with the sofa and that the delivery team provided such a great service. Enjoy getting cosy on your new sofa!
Have just received my Beautiful sofa…
Have just received my Beautiful sofa and chairs, the material is lovely so comfortable firm as we wanted but not to firm. Definitely recommend Sofa & friends and there customer service.
15. Mai 2026
Antwort von SOFAS and FRIENDS
Thank you so much for your wonderful feedback! We’re delighted to hear you love your new sofa and chairs and that the comfort is just right for you. It means a lot to hear you’d recommend Sofa & Friends and our customer service.
My sofa is amazing!!!!
15. Mai 2026
Antwort von SOFAS and FRIENDS
Thank you so much for taking the time to share your feedback with us.
I'm super happy with this company and…
I'm super happy with this company and the service provided. My sofa was pristine and the team are so helpful. A pleasure to deal with. Thankyou sofas and friends. I've had my sofa for 6 months now and I just wanted to extend my gratitude!
1. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von SOFAS and FRIENDS
Thank you so much for your kind words and continued support! We’re absolutely delighted to hear you’re still loving your sofa after 6 months. It’s wonderful to know you were happy with both the quality and the service from our team. Your feedback truly means a lot to us thank you again for choosing Sofas & Friends!
Couldn’t recommend this company more
Couldn’t recommend this company more. Got lots of samples of material amazing customer service fast delivery delivery man put the sulfate where it needed to be took all the rubbish with them very polite. ⭐️⭐️⭐️⭐️⭐️
15. Mai 2026
Antwort von SOFAS and FRIENDS
Thank you so much for your amazing review! We’re delighted to hear you had such a positive experience from choosing your fabric samples right through to delivery. It’s great to know the delivery team were helpful, polite, and left everything tidy for you. We truly appreciate your recommendation and your 5 stars thank you for choosing Sofas & Friends!
Sofa looks the part at the beginning…
Sofa looks the part at the beginning but after a while the cheap material starts to disintegrate and cause sagging material, I was offered compensation for the area affected and told it was a small issue to now see the whole sofa has now collapsed in materials and looks sagged, I was told this is because of using to much !! I use this sofa very little Abd it’s only 9 months old !! I dread to think how it would look at 2 years old , I was never given an apology & basically made to feel the issues are from over use . Looks a good sofa but the material don’t last & they use cheap piping causing it to disintegrate rapidly . Don’t buy your sofa from them unless you want a long stressful situation on your hands . Ohh yeah and the ottoman turned up broken and that was quickly sorted but still it’s been nothing but hell!! I was asking for it to get fixed but apparently this isn’t something they offer as it’s time consuming & very expensive. Yes they give me compensation but only because they made me have time off work to get the ottoman part fixed and for the small issue which is now covered half my sofa . 3 cm fault now turned into 90 cos I mark it & it’s getting worse each day, like I say nice to look at but won’t last long !!
15. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von SOFAS and FRIENDS
We are truly sorry to hear that you remain dissatisfied with your sofa. When your initial concerns were raised, we offered you the option of a return and a full refund, however, you explicitly chose to keep the sofa. At that time, as a gesture of goodwill, a substantial compensation payment was agreed upon and accepted by you as a full and final resolution to the matter.
While we understand you have since reached out to us again, we have carefully reviewed the history of your case. As we have already provided a financial settlement intended to resolve this matter permanently, our position remains unchanged.
We always aim to address complaints fairly and reasonably, and we are disappointed that you are unhappy with the outcome, especially given that the compensation was accepted as a final settlement after your decision to retain the sofa. Please understand that we cannot continue to offer further financial compensation for the same issue once a final agreement has been reached and accepted. We firmly believe this matter was handled appropriately and in line with our previous agreement.
I am really happy with my tignes…
I am really happy with my tignes electric sofa.From start to finish sofa and friends were amazing. They kept me updated on delivery and it came really fast.The men who delivered to my upstairs flat were really friendly and professional.
12. Mai 2026
Antwort von SOFAS and FRIENDS
Thank you so much for your lovely review! We’re delighted to hear that you’re happy with your Tignes electric sofa and that you had a great experience with us from start to finish.
We’ll be sure to pass your kind comments on to our delivery team they’ll really appreciate it.
Antwort von SOFAS and FRIENDS
Thank you so much for your amazing feedback! We’re delighted you had such a fantastic experience. Your kind words about our staff mean a lot to us, and we truly appreciate the 10 ⭐ recommendation.
Beautiful sofa
We changed our mind on the type of cushions we wanted and the company sorted the order with no questions. Delivery was when they said it would be and the guys unpacked and put it together . Once that was done we could really see what a beautiful piece of furniture we had purchased. We love it
8. Mai 2026
Antwort von SOFAS and FRIENDS
Thank you for your wonderful review! We’re so pleased to hear that you love your new sofa and that our team could help make the change to your cushion choice quickly and easily.
It’s great to know the delivery and assembly went smoothly, and that once everything was in place you could fully appreciate what a beautiful piece of furniture it is. Thank you again for choosing us we hope you enjoy your sofa for many years to come!
Perfect from start to finish, thank you.
Very responsive online and via Whatsapp with helping to decide on which model and colour to choose, as well as working out the dimension for a smooth delivery. The sofa arrived within 2 weeks. My husband said the delivery team were super efficient and we are very happy with our purchase. Would highly recommend. Thank you!
8. Mai 2026
Antwort von SOFAS and FRIENDS
Thank you so much for your lovely review! We’re delighted to hear that you had such a positive experience from start to finish.
It’s great to know our team could help you choose the right model and colour, as well as ensure everything was measured correctly for a smooth delivery. We’re also pleased to hear the delivery team made such a great impression and that you’re so happy with your new sofa.
Thank you again for your recommendation and for choosing us we truly appreciate your support!
Best sofa factory in the UK
6. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von SOFAS and FRIENDS
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this
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