Slug and Lettuce Bewertungen 

They offered me and my daughter immitation food on the day we booked. Tomato was very chewy and the chicken was made of plywood. The worst meal we have ever had. Totally disgusted. It was the branch near Aldgate Station (minories rd).

Probably the worst experience ever...in St. Mary Street. Cardiff. Went to get drinks ....eleven bar staff.....and after a 10 minute wait.... felt like HG Wells "Griffin" (Invisible Man) still totally, totally ignored. Served some dozen people who arrived after me. (No training whatsoever) and eventually a barman came over and said "If you stand a few steps over you might get served". He didn't bother serving me...just gave that advice!!!!!!!!!
Well, Slug &Lettuce, you continually moan, and groan about trading difficulty, but you employ people off the street with no training, who are not in the slightest interested, objectionable, rude, and discrimanatory. I'm older.. so you just weren't interested....and you made that obvious. Soft drinks were hugely unnecessarily pricey (what about designated drivers)and a drink on our table was (pump) undrinkable and had to be returned twice. An over zealous profoundly miserable member of staff was timing the table with a stop watch and close on manually ejected us "after our time was up"....mere minutes between one warning and the next.
Tip:- If you enjoy being treated like garbage and scammed, this is your place!

We went as a large group to the Slug & Lettuce in North John Street, Liverpool, for a hen party. We were served by Abby and she was so friendly and helpful, serving us our Bottomless Brunch. The prosecco kept flowing and she also served us other drinks from the bar and nothing seemed too much trouble :) I would probably give the food I had a 3 out of 5, not quite delicious, but adequate, but it was served professionally and in a friendly manner. The venue itself is lively and very busy and we all had a good couple of hours - I'd definitely go back :) Thanks Abby!

Amazing, quick and friendly service . Our Services's Trinity and Daniel we so polite and helpful .

Mia was great at our experience in slug and lettuce very kind and very accommodating thank you x

Online gf menu advertised. Gf menu Not offered at the O2. Dismissive attitude of management when challenged. Staff lie. The gf menu was not offered. Staff denied having a gf menu. Staff denied not offering the menu when i complained. Shit service.

What made our experience amazing ? Carole - as usual! It was a bottomless brunch for my daughters birthday at Slug & Lettuce Liverpool. We have been numerous times and been lucky enough to always be served by Carole. We specifically requested not to sit at the high tables and they fulfilled our request. Food was prompt and tasty. I have allergies, ( gluten free and allergic to shellfish), they are very allergy aware but they don't have much choice for my specific allergies. This doesn't take away from our great experience and how professional and friendly Carole is. I do feel Slug & Lettuce could review their menu for people with allergies though. Carole ensured we had drinks brought promptly to our table and we didn't need to wait or ask for them which makes a big difference. There is nothing much else to say except I highly recommend Slug & Lettuce Liverpool for Bottomless brunch especially when served by Carole!

Booked for bottomless brunch. Could not fault the service. Brilliant from start to finish. Mark who sorted our extra seat at table at short notice was fab. As were all the staff. Brilliant day. Thank you we had a great day x

Excellent food and service - in particular Logan has been excellent 😁

Poor service. Afternoon tea bought by my colleagues. Stale dry bread , poor fillings didn't match the menu. No savoury treats, no eton mess and no tea or coffee offered. Staff were great at appearing invisible.
Massive pub with people at only 3 tables. Every pub we passed was heaving . S and L need to take a good look at their offerings as they are a prime example of why pubs are closing all over. Clueless staff and a chef that needed 48 hours to prepare the muck they served us. Avoid at all costs

I visited the Slug & Lettuce Richmond branch on 30 April for a Virgin Experience Days meal with a guest. I asked a simple question about whether it was possible to pay extra for a steak. I was first told it would be £5, then moments later told I would have to pay for the entire meal. I light‑heartedly said the policy seemed a bit silly, stupid and pedantic - not directed at anyone personally.

The duty manager immediately accused me of calling her stupid and refused to serve me at all. I did not insult her. I was polite and simply questioning the contradictory information. When I asked for her name so I could make a complaint, she refused and walked away. I attempted to take a photo only to identify her, and when I asked a female bar staff member for the manager’s name, I was dismissed and called “passive aggressive”.

The experience left me shaken, embarrassed in front of my guest, and genuinely distressed. I went there expecting a pleasant meal and instead was met with hostility and a refusal of service for no valid reason.

I raised a formal complaint through Resolver. The response from Stonegate was defensive and dismissive. My account was not acknowledged, and no responsibility was taken for how the situation was handled. A sincere apology and some honesty would have resolved this immediately, but instead the company chose to defend every action and imply wrongdoing on my part, which I strongly reject.

This was the worst customer service experience I have ever had; it left me traumatised for days. I hope the company reflects on how situations like this are handled. I would never use or recommend them after this.

Newcastle Central - Do not eat here!

We went the other day and had to wait over an hour to be served food even after booking a table!

Food turned up pretty pathetic and luke warm, but the killer was my burger had a hair/pube on the plate! I flagged it with the waitress right away who didnt really say anything but they will get me a fresh one, returned later with the exact same lukewarm burger and plate they just removed the hair/pube!

I emailed them complaining the day after and the response was terrible! Stating they were busy so waiting over an hour was fine didnt even defend the hair/pube on the plate and said i was given a fresh burger which i was not!

Shocking customer service and food from here! AVOID!

Visited Manchester Albert square for bottomless brunch, group of 10.
Fabulous service and 100% recommend

My partner and I shared a very poor dining experience we were given a gift to go and enjoy a dining experience. We were not expecting our experience to be as bd as the one we got. It started off when we entered the establishment and having to look for bar staff after 10mins. We thought oh they must be busy but when we went in to the bar my impression was that it was not as busy as anticipated. After being served our drinks we were simply told where our table was.

Okay we were fine with this as we are able and had enjoyed the day so far. Then the place began to get busier and the vibe was pleasant. We had our starter promptly then started to think that service was slow before we knew it an hour and a half had passed before our main arrived. We the noticed other tables were being served before us not only that their starters were served followed by their mains. At this point this had turned into a joke when we asked the waitress what was going on they snappily responded and told us that they have staff shortage.

I’m sorry this should have been translated to us and besides that how and why were other tables being served before ours? This was POOR we counted 15 dishes were served before us!

When our food arrived we were not impressed again the quality was very below standard the chicken fillet tasted like it was cooked in old oil! My burger. My chicken skewer was over cooked and dry and had little taste. The burger was tasteless I’d rather buy a burger from a burger vendor. At least I know what standard of food I’d be getting with limited wait time!

Out of 10 the best I can offer is a very GENEROUS 1! When we’re leaving the waitress then realised the below service and standard and asked if there is anything she could do. Thinking about we said no there isn’t if food was offered it would’ve been cooked in old oil and taken an hour to come out repeating the poor service that we had just received!

On a plus the only plus were the drinks deals found in the MXR. App but that was it I’m struggling to find anything else to help redeem the situation. I remember saying to my partner that I’d rather go to a Wetherspoons.

This experience was very forgettable the drive home was a long journey and part discussion was about how bad that was which could’ve spoilt our day.

When to newcastle slug and lettuce on sunday for the cresent city sip and paint. What an amazing day me and my friend had. Themed drinks, blind dates with a book and trinkets. Came away with lovely paintings. Couldnt ask for more.

Tom and his colleagues on 19/4/26 couldn't have been nicer, they were super accommodating to our vegan diets and very kind

Disabled access Cardiff
Not available so left my scooter outside
For some reason our table number wouldn't let us purchase food/drink so again back to the bar furniture surfing
Wanted the toilet don't have a Radar key so struggling down 3 flights of stairs, I am able to walk backwards so going downstairs wasn't an issue put again struggling to get back up stairs and furniture surfing, suppose it stops abled bodies using disabled toilets
On the plus side the food was very nice

The food was not very good at all. The peas were either hard or cold. The coated chicken was over cooked which made it very difficult to cut as the topping just crumbled. The dessert wasn't very nice either, nothing impressive about it at all. We won't be going back.
I should have listened to the reviews

Visted today for a pre-booked afternoon tea: I don't really know where to start other than to say that this was almost certainly the worst dining experience I've every had( and I've seen quite a few summers). We were booked in for 12pm so arrived roughly 15 mins early only to find the pub closed, despite the website saying it opened at 11am. The doors opened at 12 on the dot. After a brief wait we were shown to our table, the server said she would organise our food and offered us a drink, all good. Unfortunately, this was the end of the good. We waited and waited and... waited. Half an hour went by and no sign of our food but worse, no contact from the staff despite them walking past us multiple times. Not a single "sorry for the delay, would you like another drink", nothing. Eventually I went to bar to enquire on the progress. Ten minutes later the food arrived. I'd like to say it was worth the wait, I'd like to, but that would be a lie. Soggy bread, tasteless sandwiches. We'd requested a no cheese option for one of us, so got a squashed tomato and lettuce sandwich, classy. We were looking forward to the Eton mess shots, theses turned out to be nothing more than cream in a shot glass with a strawberry dunked in. Not once did anyone check if we wanted another drink or even speak to us. We left, barely 20 mins after the food arrived leaving most of what had been served up, it was that bad.
Some places have bad food, some have bad service, but it's a real skill to be able to combine both, seemingly without trying. Such a shame as we were really looking forward to this but were properly disappointed. On the evidence of our visit the only thing I would say to someone looking to dine here... DON'T DO IT!

My daughter booked a table for her and a friend. They are both under 18 so they ensured they booked early so they would leave by 8pm.
Below is taken from the website when you attempt to book a table...
**Company Booking Policy:
Under 18s are allowed in the venue until 20:00. After this time, all persons under 18 will need to leave the premises**
They booked at 18:15. Upon arrival they were asked for ID, my daughter explained she had followed the company policy by booking early.
Initially the doorman refused entry, my daughter explained the website terms so they went to ask a manager.
The manager backed the decision to refuse entry.
So, now a 16 & 17 year old, on a dark rainy night are forced to walk around a busy city centre to find another venue that will have the space and the policy suitable for them to eat.
Thankfully they managed that.
Understandably my wife & I were really upset, we tried to call but every option ended with a recorded message.
I then logged my concerns on the company website, the automated reply states that someone will be in touch within 72 hours. Nothing.
I logged another ticket a few days later and once again...nothing.
Extremely poor, both on the day and the lack of care to follow up on basic customer service. Why have guidelines on the website if they can't follow them?