Singletrack Bikes Bewertungen 

1'247
TrustScore 2 von 5

2.1

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Whatever you do, don’t buy anything from this company they’re crooks. Made an order two months ago and received nothing and no updates. Contacted them several times and still no response. Weeks and... Mehr ansehen

Bewertet mit 1 von 5 Sternen

I received the following grovelling email from Singletrack Bikes’ CS Manager, Gabe Bell; Dear Brian, I’m reaching out personally to sincerely apologise for the recent lack of commun... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Ordered. Delivery date came and went. Order status not updated. I contacted 3 times but no reply. I have pointed this out to the providers of their shop platform push.bike suggesting they co... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I bought some tyres just before xmas 23 from singletrackbikes.co.uk that were ordered in from supplier. Contacted singletrackbikes for progress update as online tracking wasn't working for me and I... Mehr ansehen

Unternehmensdetails

  1. Fahrradgeschäft

Vom Unternehmen geschrieben

Find your flow with Singletrack Bikes. We all dream of that endless flow on trail, road, gravel or just the best days out making memories with the family. We are all about riding bikes at all levels and providing the best service we can to Kirkcaldy and beyond.


Kontaktinformationen

2.1

Mangelhaft

TrustScore 2 von 5

1247 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat keine negativen Bewertungen beantwortet

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

2.1

Alle Bewertungen

(1'247)

3 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Amazing service

Single Track Bikes provide fabulous customer service and handled my refund fabulously. Id have no hesitation going back to them

20. Januar 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great customer service

The delivery was quick but it was the customer service that most impressed me. I manged to muck up my order but they sorted it out really quickly. I'm very impressed and will use them again.

23. Dezember 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Absolutely phenomenal service

Absolutely phenomenal service, ordered on Tuesday night with a 5-10 day wait as was only in stock with supplier and item had arrived by Friday!! Can't thank these guys enough for helping me get back out shredding as soon as they did!

9. Oktober 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I'd buy here again for sure !

Great Service form ordering right through to delivery! Helpful, friendly advice, prompt responses and great service. I can definitely recommend Singletrack Bikes and wouldn't hesitate to buy a new bike from them again.

30. September 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Super happy with the service

Super happy with the service and communication from Singletrack bikes. Made the order and in just a few days the part was delivered. SRAM X5 X7 freehub was a great price and like for like on my 2014 Boardman bike. Have ordered again since with equally good service. Will definitely be using these guys for my bike parts in future. Many thanks from Wales.

19. September 2021
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

My Mrs order me a box of spokes Monday…

My Mrs order me a box of spokes Monday evening and even payed of DPD express which says should have goods within 2 working days and tracking got no email to track and still no spokes and now Friday morning so I would say don't order from these will keep up to date and going phone when open today and was saying in stock when ordered too needed for weekend ride looks like that not going happen. a update After a phone call to and then a call back from single track some missed information by me and my Mrs but a nice personal touch in communication about the express delivery just await my goods now to update now on Monday and they ment be here within next few hours so I am happy other than the confusion with delivery

17. September 2021
Bewertung ohne vorherige Einladung
Singletrack Bikes-Logo

Antwort von Singletrack Bikes

Hello,

We have 2 stock flags on the website. In stock for immediate dispatch and in stock with supplier.

The item ordered was advertised as coming from the supplier first with a lead time of 5-10 working days. With express delivery items coming from the supplier first are dispatched usually within 5 working days.

If the item was In stock for immediate dispatch it would have been with you within 1-2 working days.

We do try to make these stock flags and delivery times as clear as possible, and it is also in the order confirmation email, so I'm very sorry if this information was not clear enough. We are always happy to look at ways of making information clearer so appreciate your feedback on the phone.

Kind Regards
Dave

Bewertet mit 5 von 5 Sternen

Absolutely amazing service

Absolutely amazing service! I ordered on the Wednesday afternoon and received Thursday afternoon.
Item was priced fantastically and was exactly as stated.

Will be using again!!

Thanks.

26. August 2021
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

The worst company I ever had to buy bike parts...

The worst bike company I ever had to purchase parts from in my life. I'm riding bikes now for over 25 years. I ordered parts from them over a month ago but their website was saying that delays can happen for up to 10 days or even more... Tryed to send them an email to find how long still need to wait... they ignored my email and just sent an automatic email with lots of lies. They also do not pick up the phone, so will call the bank and get my money refunded. They left me with no choice!

21. August 2021
Bewertung ohne vorherige Einladung
Singletrack Bikes-Logo

Antwort von Singletrack Bikes

Hi Sergio,
I'm so sorry you feel that way. It looks like you missed the delivery information for this product as displayed on the product page. It states that Hope rotors are around 6 weeks for delivery. You only sent an email yesterday late at night and then left this review just minutes after sending it without giving us a chance to respond. It's the weekend so the phone lines are not open 24/7.

I will cancel and refund this order immediately.

Kind Regards
Dave

Bewertet mit 5 von 5 Sternen

Great online bike order

A really helpful shop that I spoke to over email and messenger and was responded to quickly. Ordered a bike online and was kept informed with fast dispatch time. Would highly recommend for a great service and quick communication.

4. August 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Very Quick Delivery

Ordered some new wheels and they where delivered and picked up in less than 48 hours. The new shop in Kirkcaldy is looking awesome. Great service and great staff

13. Mai 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

girls 24” cuda bike

I recently purchased a girls 24” cuda bike from single track bikes. It arrived incredibly quickly. Communication was excellent. Very competitively prices.
I cannot recommend these guys highly enough.

2. Mai 2021
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Failed to honour my internet order

Failed to honour my internet order. No issues in the ordering process; they're accepting orders that they cannot fulfill. I won't use this company again. I'd encourage others to do likewise. (Only noticed similar poor reviews on Amazon after the event.) So many more brilliant and reputable companies are better deserving of our business at this difficult time.

3. April 2021
Bewertung ohne vorherige Einladung
Singletrack Bikes-Logo

Antwort von Singletrack Bikes

Hello Andrew,

This is something we very much work hard to avoid as it is frustrating when you get an email after placing an order that something isn't in stock. It does however happen to even the best online retailers. Nothing is perfect although we do aim to let customers know as quickly as possible if there is an issue. Again, I'm very sorry it happened to you.

This is a difficult time and we work extremely hard to try to cope with the unprecedented demand in the cycle industry right now which is why I let you know very quickly about the issue. I'm also sorry that you won't give us another chance to see how awesome and passionate we can be about the work we do here.

Kind Regards
Dave

Bewertet mit 5 von 5 Sternen

Orange Crush excellent service

Ordered Orange Crush for wife and bike was delivered nicely packed. There was an issue with some misplaced frame inserts where the dropper cable was routed but Dave sorted this out immediately and sent parts in post. They arrived within 2 postage days. The communication has been excellent throughout. You can tell they are passionate about cycling, unlike your big Evans Cycles type of businesses. I would recommend these highly. Found them by accident but they are now bookmarked for future. Many thanks for the excellent service and communication throughout the whole experience.

1. März 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Ordered a Cuda Trace 24

Ordered a Cuda Trace 24 at lunchtime on Monday and despite the Covid delivery time warnings it arrived 9.30am Tuesday. Amazing service!

Beautiful bike too. Needed a little bit of setup but it arrived nicely packed and in perfect condition.

8. Februar 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Friendly service

Friendly service, needed to return something, responded quickly to questions and sorted it out.
Would definitely order from again

22. Januar 2021
Bewertung ohne vorherige Einladung

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