Service from Colin was excellent. He kept me informed all the way. The car is amazing and in great condition

Product just want I wanted.
Easy process of buying.

area for improvement by VW. Need to have a paper manual. Very hard to go on line to find out when I have a question.

After 40 years driving Golfs & Polos, choosing a different make for what would probably be my last car seemed like a good idea. But after trying others, I ended up back at Sinclair where the sales rep, Martina could not have been more helpful, explaining engine differences, arranging drives in 3 cars and generating a list of possible vehicles. In the end, another Polo was chosen and all the paperwork and other transactional details were handled very proficiently by her, including swift responses to email queries. All told, a very satisfied customer continuing his VW journey

BEWARE!! Cardiff Sinclair van centre is a complete waste of time their not interested in doing any warranty work, The service manager is only interested in in charging £138 for a 10 second diagnostic fee. They Tampered with my battery and fuse box which wasn’t put back correctly all left open and not put back correctly.
They make a video then make things up for you to spend money, all the warranty issues are not dealt with I’d love to take these people to court as their reviews are embarrassing and are completely out to rip customers off.

Bought a second hand car from Sinclair Volkswagen Cardiff, they made buying a new car easy from the first test drive through the whole process until it was time to pick up the car which was very quick. Martina handled the exchange and communicated well letting me know the next step each time, would definitely recommend buying a car with this company.

Very supportive and constructive sale dialogue from Wayne and Rhys. Much appreciated. C Williams

Fantastic customer service from start to finish

Alex has given nice experience in customer assistance at Cardiff Volkswagen. It was easy communication and he didn't push through the purchase which was my self and my husband truely appreciate. We ended up with buying nice id3 with great demonstration from Alex.

I recently purchased a VW T-Cross from Sinclair Volkswagen Cardiff, and the whole experience was outstanding. From start to finish, the service was professional, smooth, and genuinely customer-focused.

A special thank you to Mr. Babs, who was an excellent sales officer. He was incredibly helpful, patient, and knowledgeable, making sure I understood all the features of the car and the options available to me. He made the process easy and stress-free, and I truly appreciated his honest and friendly approach.

The T-Cross was exactly as described, in great condition, and ready for collection as promised. Everything was handled efficiently and with great attention to detail.

I highly recommend Sinclair Cardiff and especially Mr. Babs to anyone looking to buy a vehicle. I’m very happy with my purchase and the experience overall.

Recently made a purchase from Bab, I can’t believe how smooth he made the process. I have dealt with other garages on many occasions and had so many problems so I was so nervous, however he reassured me and made it such an easy and smooth process. I can’t thank him and his manager Amy enough for all the help getting me my dream car. I highly recommend and encourage people to go to him if you are thinking of purchasing.

Thanks!

First time we have dealt with Sinclair Cars and would definitely return. Friendly staff with good knowledge and a great product.

Sinclair are always helpful and extremely knowledgeable. This is the sixth VW I've bought from them and I would not go anywhere else.

Simon Clay was extremely helpful and explained all aspects of buying a new VW T-Cross car. I was offered a test drive and Mr Clay made sure I understood each stage involved in the purchase and financing. He went through all the various controls and features of the car which was extremely useful.He was always available if I had a query and kept me informed about the progress and delivery of the car. Excellent service. Thank you.

We have bought a few cars from Sinclair group now and this time still did not disappoint! Rhys at Cardiff VW was superb and even hand delivered a little gift from a well known previous owner which was an outstanding gesture. We chose to go back to VW due to previous sales with both Cardiff and Bridgend branches being very easy and the great level of customer service provided. I’m sure we will be back for an upgrade! Thank you

Helpful advice and support in buying a new car. From test driving the car, I was able to pick it up 3 days later and everything was dealt with smoothly. Many thanks for making it easy!

Wayne at Sinclair is amazing. I have been dealing with him for many years.

Great service from Nick & Amy at Sinclair VW Cardiff

Sinclair is the perfect choice if you want to buy new or used car

Brilliant professional service from Martina Petrova.
The whole process of buying the car was explained carefully and in easily understandable terms.
We met with Martina on 3 separate occasions and each was a pleasure!
Many thanks Martina.

Excellent customer service from Babs, made us feel comfortable and relaxed