Excellent customer service

Accommodating to my time frame and needs.

Excellent service from start to finish.
Made to feel special, and would have no hesitation in using them again, or recommending them.
Thanks to Paul and Tracey.

Went in to buy a Golf R-line. Paul assisted me throughout the process and explained it all clearly and was friendly throughout.

Rhys recently helped me with the purchase of my new car. From start to finish he was brilliant. Nothing was too much trouble for him! His service was excellent and he was very friendly and welcoming. Would highly recommend
Rhys and Sinclair Cardiff. Thank you

The staff are friendly, polite, helpful, knowledgeable.

Wayne Connor was incredibly helpful throughout the whole experience.

We found the whole process of buying our new car straightforward and easy to understand. Any questions we had were swiftly and efficiently dealt with by Simon.

Very impressed with the service provided. Paul the salesperson was well informed and helpful

Do not use this dealership under any circumstances. Utterly diabolical experience. VEHCLE DRIVEN AROUND CARDIFF BAY WITHOUT PERMISSION.

I entrusted my Golf R to them for an MOT I had booked. An hour later, I received a call from Morgan, the service advisor, asking if the car could be sent to a different garage because they were overbooked. I declined this because I have the All in one VW plan and I only Service with VW or VW approved garages.

Shortly after, I checked the app for the Scorpion S7 tracker fitted on the vehicle and discovered a journey. My vehicle has been taken up the dual carriageway and around Cardiff Bay without my permission.

I called them and challenged the service advisor, Morgan. He falsely claimed the car had already been sent out before asking me for permission. He claimed it was going to express garage which is no where near Cardiff Bay!! When I later collected the car (which was serviced at the VW Van Centre instead), Morgan was unapologetic, sarcastic, and dismissive of my concerns about my performance vehicle being driven at speed without authorisation. He told me “if we wanted to drive a Golf R we would”. I was told that the service manager Sarah Behnan had said to send my car somewhere else- WITHOUT MY CONSENT. I showed the tracker app evidence to Tracy at front of house, who advised I contact head of business.

I raised a complaint with Nick Payne (Head of Business). Instead of an apology from those involved or any form of compensation, I was sent a token “hamper” of cheap cakes (pound shop style), which felt insulting given the seriousness of what had happened. I was also told that sometimes they send cars somewhere else and most people wouldn’t mind! But people don’t know!!!! Not everyone has a tracker on their vehicle!!!

This dealership cannot be trusted. Their staff are dishonest, dismissive, and unprofessional. I would strongly advise against leaving your car with them. I am mortified this is how they operate.

I would like to share this experience to warn you that YOUR CAR is not safe with VW Sinclair Cardiff! They drive it around and send it to other places without your knowledge and completely disregard customer consent, trust, and loyalty (3 years in my case). I advise you use VW Newport as they’re professional and do not deceive people.

Martina was amazing from start to finish. She guided us through the whole process in a super professional and patient way that never felt pushy. Would highly recommend heading to Cardiff Volkswagen and asking for Martina!

The entire process of buy a new VW went really well from the initial test drive to the final handover. PC looked after us, tolerated our novice questions (it was our first EV purchase) and made sure that we got the right model for us at the right price.

From the 10th august when i wrote my 1st review, i have just received a reply, today being 21/09/25, so great, thanks for that .
Another problem has now arisen, now the boot will.not open. I've lost all faith in this car with the problems ive had so I'm going down this week to sell back and get another car. Hopefully i will not be ripped off or at least compensated in some way. We will see...not.holding my breath though..

I dealt with Colin Snook and found him to be very helpful and friendly. I was also very pleased with the overall service.

Thought Colin was a great salesperson …
He made the whole experience a pleasurable one !
So thanks !

So efficent, had my new car within 2/3 weeks as part of a part exchange. Handled all my old car details as well!

Martyna was great from start to finish she got us a good deal explained everyhting in detail, answered all our questions. She was friendly helpful and amazing!

From the very first visit, to collecting our new car the service was excellent, our salesman Babs Ali kept us informed while the vehicle was being built and made sure we had a seemless handover. I would recommend VW Sinclair Cardiff, especially Babs Ali.

I needed some spare parts for a Tiguan and, after I made a mistake on my initial order, Rhys was exceptionally patient, friendly and helpful with his advice, sorting out a replacement, and getting the right parts back to me. Brilliant customer service; I was really impressed.

Wow, can't fault the help by Wayne explaining everything I needed to know in detail and showed me how to use everything with the car. Kept me up to date with everything right up to picking the car up. So happy to have chosen Volkswagen and Sinclair.