I bought a dimmable amber LED. Though was expensive, FedEx added an invoice with customs fees, which weren't included. Dimmable within certain limits. Every now and then it emits a burst of ligh... Mehr ansehen
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Das sagen Bewerter
Ordered x2 stage lights as per client specification. Received goods within timeframe prompt and intact. Unfortunately, client changed mind after nearly 4weeks, spoke with company who authorised re... Mehr ansehen
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I was desperately having to find a pa as my old one decided to go bang . So after comparing different pa's came up with the hk polar 12 which I ordered from simply sound and lighting and I'm so glad I... Mehr ansehen
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I have traded TWICE with this firm in a year. And TWICE they have more than fulfilled my expectations. Unlike another well-known company (who cash your order & ship when they feel like it!, a nasty Am... Mehr ansehen
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Simply Sound & Lighting offer sales, hire, installation and repairs of sound, lighting & video equipment.
Kontaktinformationen
Unit 3C, Gilray Road, IP22 4EU, Diss, Vereinigtes Königreich
- info@simplysoundandlighting.co.uk
- www.simplysoundandlighting.co.uk
4.2
Gut
162 Bewertungen
Hat 88 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
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LED dimmable? amber?
I bought a dimmable amber LED.
Though was expensive, FedEx added an invoice with customs fees, which weren't included.
Dimmable within certain limits. Every now and then it emits a burst of light and only then returns to normal brightness.
And the color? Amber? To me, it looks like warm white with a slight hint of amber. I have another truly amber LED, but unfortunately it's not dimmable.
I'm not satisfied.
31. März 2026
Bewertung ohne vorherige Einladung
Antwort von Simply Sound & Lighting
Thank you for your feedback—we’re sorry to hear you’ve been disappointed with your purchase.
Regarding the customs charges, all international shipments are sent on a duties unpaid (DDU) basis. This means any import duties, taxes, or handling fees are applied by the courier (in this case, FedEx) upon arrival in your country and are not included in the product or shipping price at checkout.
In terms of the dimming behaviour you’ve described (occasional bursts of light before returning to normal output), this is typically consistent with an incompatible or non-LED-rated dimmer being used, rather than a fault with the lamp itself. Many LED lamps—particularly filament-style or amber variants—require specific trailing-edge (LED-compatible) dimmers to operate smoothly.
We can confirm that our team has already reached out to you directly to help troubleshoot this and ensure you’re using the correct dimming setup.
Finally, on the colour temperature: amber LEDs can vary between manufacturers, and some will present closer to a very warm white with an amber tint rather than a deep amber glow. If you’re aiming for a more saturated amber effect, we’d be happy to recommend suitable alternatives.
Please feel free to respond to our previous message so we can help resolve this for you.
Avoid at all costs
Avoid at all costs – left out of pocket due to their mistakes!
Very poor experience with Simply Sound & Lighting.
I paid £8 for priority next day delivery on a Chauvet Hex DJ light (B stock) for a gig and left work early to receive it. It arrived damaged with a dented / jammed cooling fan and broken bits could be heard within the unit. The outer packaging was fully intact, yet the inner box torn and damaged proving that it existed before dispatch and had not been checked. The item also arrived incomplete as it was missing a UK kettle lead entirely.
Customer service’s solution was unacceptable: I provided evidence of the damage but was told I would have to place a second order, pay priority delivery again, and also pay more for a brand new unit given that they had run out of B stock. I was told that I would not receive a refund of the first unit until I had re-packaged and sent it back.
With no other choice I committed however seeking a fair solution, I requested a refund on the £16 postage costs given that I had paid twice and not received a fully working item until two days after the initial order. Simply Sound & Lighting refused this and also failed to acknowledge the inconvenience and time spent repackaging and returning their faulty item. There was zero empathy regarding the financial strain from having to purchase a second item at full price and priority postage fees twice.
When requesting a point of escalation I received an AI drafted response to justify no further refund would be considered. I emailed several times after this only to get ignored completely.
Poor quality control, poor customer service, and zero accountability. I would not recommend them to anyone who needs reliability.
Having now read the Facebook reviews, faulty / damaged items and poor customer service are clearly a common theme!
10. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Simply Sound & Lighting
Thank you for taking the time to leave your review and for bringing this to our attention.
We genuinely appreciate feedback such as this, as it allows us to review situations internally and continue improving both our processes and the service we provide to our customers.
We are very sorry to hear about the experience you have described. This is not the standard we aim to deliver, and we fully understand how frustrating a situation like this can be, particularly when the equipment was required for a time-sensitive event.
Your review has now been escalated internally so that the circumstances surrounding the order, the condition of the item on dispatch, and the communication you received can be fully reviewed. A member of our team will be reaching out to you directly to discuss the matter further and ensure it is properly looked into.
Thank you again for taking the time to provide your feedback.
DMX 20 CHANNEL MODE
Great light but some reason dmx 20 channel mode is not working all the other modes work fine, bright light with some retro shapes and you can make your own custom ones, perfect for what I needed it for, fast delivery too
24. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Simply Sound & Lighting
Hi,
Thank you for your feedback — we’re glad to hear you’re happy with the light and the delivery speed.
We’re sorry to hear you’re experiencing an issue with the 20-channel DMX mode. We’ve requested some additional information from you so we can investigate and help resolve this as quickly as possible.
We’ll get this sorted for you.
— The Simply Sound & Lighting Team
Superb customer service! SS&L couldn’t have done better!
Firstly there was a stock issue with the items I had ordered, however SS&L called me immediately and offered to ship an alternative (better) product in the same timeframe at thier own expense.
Having received the order, one of the 4 units was not quite the same spec as the other 3 and again SS&L customer service team leapt into action and replaced the item in question very promptly and very efficiently.
We must all accept that occasionally things can go wrong but it’s how these things are put right that really matters and SS&L simply delivered 1st class customer service at every stage and I can’t praise this firm highly enough and would recommend them above any other online retailer. Thank you SS&L!
31. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Simply Sound & Lighting
Thank you very much for taking the time to leave such a detailed and thoughtful review.
We really appreciate your understanding around the initial stock issue and we’re pleased we were able to offer a suitable alternative without delaying your order. Likewise, we’re glad our team could resolve the specification issue quickly and get everything corrected for you without fuss.
You’re absolutely right — things don’t always go perfectly, but putting them right promptly and professionally is something we take very seriously. Your feedback means a great deal to the whole SS&L team and reinforces exactly what we aim to deliver for every customer.
Thank you again for your kind words and recommendation. We look forward to helping you again in the future.
Very helpful
Very helpful, good value and very fast postage
19. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Simply Sound & Lighting
Thank you for taking the time to leave a review.
We’re really pleased to hear you found the service helpful, good value, and that your order arrived quickly. It’s great feedback for the team and very much appreciated.
Thanks again for choosing Simply Sound & Lighting.
Easy to deal with Pa is great sounds…
Easy to deal with Pa is great sounds perfect will use again
26. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Simply Sound & Lighting
Thank you for your review.
We’re really pleased to hear you found us easy to deal with and that you’re happy with the PA system and its sound quality. That’s great to know, and we’re glad everything worked out well for you.
Thanks again for choosing Simply Sound & Lighting — we look forward to helping you again in the future.
Easy order process
Easy order process, good value for money product, quick and reliable delivery.
Very good
19. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Simply Sound & Lighting
Thank you for your review.
We’re really pleased to hear you found the ordering process easy, the product good value for money, and the delivery quick and reliable. That’s exactly the experience we aim to provide.
Thanks again for choosing Simply Sound & Lighting — we really appreciate your support.
I saved a fair bit of money shopping…
I saved a fair bit of money shopping with simply sounds and will be using them in the future
17. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Simply Sound & Lighting
Thank you for your review.
We’re really pleased to hear you saved money shopping with us and that you’re planning to use Simply Sound & Lighting again in the future. That’s great feedback and very much appreciated.
Thanks again for choosing Simply Sound & Lighting — we look forward to helping you again
Great retailer
Great retailer. I have used them for years. They have a demo room too. Helpful knowledgable staff.
4. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Simply Sound & Lighting
Thank you for the fantastic review.
We really appreciate your continued support over the years. It’s great to hear you’ve found the team helpful and knowledgeable, and that the demo room has been useful to you as well.
Thanks again for choosing Simply Sound & Lighting — we truly value your loyalty.
I bought a lightweight DJ booth & it is…
I bought a lightweight DJ booth & it is a great product. Easy to set up & transport & was priced competitively.
15. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Simply Sound & Lighting
Thank you for your review.
We’re really pleased to hear you’re happy with the DJ booth and that you found it easy to set up, transport, and competitively priced. That’s great feedback to receive.
Thanks again for choosing Simply Sound & Lighting — we really appreciate your support.
Fantastic service from start to finish
Fantastic service from start to finish. The price was the cheapest around. The actual Sub kicks out some serious bass I’m really happy overall
28. November 2025
Bewertung ohne vorherige Einladung
Antwort von Simply Sound & Lighting
Thank you for the fantastic review.
We’re delighted to hear you had a great experience from start to finish and that you were happy with both the price and the performance of the subwoofer — it’s always great to hear it’s delivering the bass you were looking for.
Thanks again for choosing Simply Sound & Lighting — we really appreciate your support.
£3,500 Order, Three Weeks Late — A Truly Frustrating Experience
Normally we would use Gear for Music when making purchases for lighting and sound equipment but on this occasion I decided to shop around and go with Simply Sound and Lighting.
An order was placed on Thursday 13th November 2025 for equipment valued at over £3,500. This included a discount, which was the reason we decided to go with them.
The website for Simply Sound and Lighting presented a professional image and was easy to navigate but unfortunately this did not reflect the reliability or level of customer service provided on this occasion.
All items were listed as in stock and an additional fee was paid for Saturday delivery. A call was received the following day advising that the trusses included in the order could not be delivered on the Saturday and would instead arrive on Tuesday 18th November. It was also requested that the remainder of the order be delivered on that date, which we agreed to as from our perspective it was a more environmentally friendly option. At no stage was any stock issue or potential delay mentioned.
The significant problem was that the equipment did not arrive on Tuesday 18th November or in time for the planned event that weekend. It ultimately took three weeks for the full order to be received, arriving in multiple deliveries over that period, with the remaining items delivered on Tuesday 2nd December 2025. Although the equipment was delivered in good working condition, the lengthy delay and lack of communication overshadowed this. Multiple follow-ups with the sales team were required simply to obtain updates, highlighting a consistent lack of clear and proactive communication.
Suggested Improvements – Communication is Key
Simply Sound and Lighting could greatly improve their customer experience by ensuring stock levels displayed on the website are accurate, communicating any delays at the earliest opportunity and providing clear updates throughout the process without customers needing to chase for information. Setting realistic expectations and maintaining consistent communication would have prevented most of the issues experienced.
The overall experience was very disappointing and did not match expectations set by the website. The saving in cost was outweighed by the worry, stress and inconvenience caused by delays and poor communication.
For reliable, efficient and consistent service, Gear for Music remains the stronger choice.
2. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Simply Sound & Lighting
Thank you for taking the time to leave such a detailed review.
We’re genuinely sorry for the frustration, inconvenience, and disruption caused by the delays and the lack of clear communication surrounding your order. We fully appreciate how disappointing this must have been, particularly given the value of the order, the time-sensitive nature of your event, and the expectations set by the website and delivery options selected.
While the equipment did ultimately arrive in good working condition, we acknowledge that this does not offset the stress caused by missed delivery dates, split consignments, and the need for you to repeatedly chase updates. We accept that communication should have been clearer and more proactive, especially once it became apparent that the original delivery plan could not be met.
Your comments regarding stock accuracy, early notification of delays, and setting realistic expectations are completely valid. Feedback like this is taken seriously and helps us identify where our processes need to improve, particularly around stock visibility across product lines and customer updates when circumstances change.
We’re sorry that on this occasion your experience fell short of expectations and appreciate you taking the time to outline where things went wrong.
Good product
Nice fast and smooth transaction thank you
21. November 2025
Bewertung ohne vorherige Einladung
Antwort von Simply Sound & Lighting
Thank you for your review.
We’re pleased to hear you were happy with the product and that the transaction was fast and smooth. That’s great feedback and very much appreciated.
Thanks again for choosing Simply Sound & Lighting.
Great experience
Great experience, professional staff, fast delivery. I bought the lightings and a set of speakers. I couldn't be happier with the quality of the products. Highly recommended.
12. November 2025
Bewertung ohne vorherige Einladung
Antwort von Simply Sound & Lighting
Thank you for the great review.
We’re really pleased to hear you had such a positive experience and that the team were professional and delivery was quick. It’s fantastic to know you’re happy with both the lighting and speakers and the quality of the products.
Thanks again for choosing Simply Sound & Lighting — your recommendation means a lot to us.
Terrible complaint to deal with
Terrible complaint to deal with. Sold me opened second-hand products with missing parts. I emailed them to tell them of the missing parts but they reply and say they will send out replacements but failed to do so. Failed to give me a refund.
Avoid this company. Zero customer service.
18. November 2025
Bewertung ohne vorherige Einladung
Antwort von Simply Sound & Lighting
Thank you for taking the time to leave this review.
We’re very sorry to hear about your experience and for the frustration caused. This is not the standard of service we aim to provide, and we apologise for the issues you’ve described regarding the condition of the items, missing parts, and the lack of resolution.
We take complaints like this extremely seriously and would like the opportunity to fully investigate what has happened and work towards a proper resolution. If this has not already been escalated, please contact us directly at info@simplysoundandlighting.co.uk
with your order number and details of the issue so we can review the matter as a priority.
We appreciate you bringing this to our attention and are sorry that your experience fell short of expectations.
Great quick fast service
Great quick fast service. I had a little problem with the kit I had delivered due to carrier handling. Spoke to Devon who sorted things out to my full satisfaction, very quickly I must say. Thank you. Will definitely be dealing with you guys when I need more equipment.
4. November 2025
Bewertung ohne vorherige Einladung
Antwort von Simply Sound & Lighting
Thank you for the great review.
We’re really pleased to hear you received quick service and that Devon was able to resolve the issue caused by the carrier promptly and to your satisfaction. We’ll be sure to pass your feedback on to him.
Thanks again for choosing Simply Sound & Lighting — we really appreciate your support and look forward
Real value amplifier
This item is real worth it for the price I highly recommend it if you are just looking for a two Chanel amplifier.
7. November 2025
Bewertung ohne vorherige Einladung
Antwort von Simply Sound & Lighting
Thank you for your review.
We’re really pleased to hear you found the amplifier great value for money and that it’s working well for your needs. It’s always good to know it’s meeting expectations for performance and price.
Thanks again for choosing Simply Sound & Lighting — we really appreciate the recommendation.
Best company
Best company, any problem you have with the speakers they get sorted simply and quick , and friendly staff…
7. November 2025
Bewertung ohne vorherige Einladung
Antwort von Simply Sound & Lighting
Thank you for the fantastic review.
We’re really pleased to hear you’ve had such a positive experience and that any issues were sorted quickly and simply by the team. It’s great to know our staff came across as friendly and helpful.
Thanks again for choosing Simply Sound & Lighting — your support really means a lot to us.
Excellent service as always
Excellent service as always, wise range of products and fast timely delivery
28. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Simply Sound & Lighting
Thank you for the great review.
We’re really pleased to hear you received excellent service once again and that you’re happy with the wide range of products and fast, timely delivery.
Thanks for continuing to choose Simply Sound & Lighting — we really appreciate your ongoing support.
Quick delivery..great price ..excellent…
Quick delivery..great price ..excellent service..
8. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Simply Sound & Lighting
Thank you for your review.
We’re really pleased to hear you were happy with the quick delivery, great price, and excellent service. That’s exactly what we aim to provide.
Thanks again for choosing Simply Sound & Lighting — we really appreciate your support.
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