Shopeezee Bewertungen 

I had an issue with the wheels on my daughters dance trolley so i contacted Jason about my problem , he offered straight away to collect item this was not ideal for me so Jason kindly offered to send me a new set of wheels , thank you Jason , i hope to use your site again.

“This is the 2nd order I have placed with Shopeezee, and first time I purchase a garment bag, this time round I purchase a lovely pink vanity case, on both occasions I received excellent service, and very prompt delivery, Laura.”

I ordered a leather pilots case...a gift for a friend, 11 days before I needed it. The website took my payment and advised delivery in 2-3 days. A week later...still no case.....the package tracking said the item was still being processed. Rang to speak to customer service. Advised that the item had been dispatched for delivery (although package tracker said otherwise) and that the warehouse would call me. No phone call so I rang again. Now all of a sudden the item was out of stock and awaiting a fresh delivery from Germany!!! Now how can it have been dispatched and out of stock at the same time beats me, and why no communication to advise of either even more amazing. The deadline for the gift to arrive is tomorrow and still no joy. Thankfully I used my credit card, and will be claiming a refund from them if package doesnt arrive tomorrow.


Update: I have now received my case, just a few days late. Jason kindly offered a discount of around 20% for my inconvenience. It would be better if customers were provided with information on stock levels at the time of purchase, so that they were aware of possible delays, which would mitigate against these scenarios. Also the order tracking function does not work, or certainly not in my case, as even now it is showing my order is in 'processing'.

I ordered my suitcase on the 28.03.11. It supposed to be delivered within 72 hours. Still not have it. I've sent them an email-no response. Called them twice. Each time I was told it'll be delivered on Thursday. Last call and I was informed that delivery is scheduled for Thursday 31st between 4-5pm. I've never seen the curier... Wasted all day waiting. Really bad. Especially that I am travelling the 1st. Now gonna have to find an alternative to pack... I've been shopping online many times in my life but NEVER experienced such unprofessional service. Avoid!

UPDATE:
I contacted shopeezee customer service on the 1st April prior to my departure and must say that people there were very helpful. After explaining the case, they have investigated why my suitcase was not delivered according to schedule and it happened to be a courier's fault. They have done their best and arranged express re-delivery on the same day. Unfortunately, in spite of their effort, driver wasn't able to make it in time and I had to find an alternative. At last I have received full refund. But must say THANK YOU shopeezee for trying.

I have now used Shopeezee on 3 occasions. The first went without a hitch. The second time I didn't receive the goods but, after I contacted Jason who owns the company it was all sorted - the problem was that the goods I ordered were coming direct from the supplier & in all honesty they didn't give a hoot. Jason at Shopeezee quickly sorted things out & even gave me a £10 refund. Given that he had been so good I decided to take the refund against a future order. Admittedly there has been a slight delay in the latest one coming (the goods have to be shipped from abroad) but, knowing this order is a gift, Shopeezee have now sent it by next day delivery. I like this company - it is refreshing to know the owner is dealing with things direct & he really appreciates his customers.

I ordered a flight bag more than two weeks ago. Nothing has arrived, there has been no response to my e-mails or tracking query e-mail and only an ansaphone saying 'busy' on an expensive rate.
Do not use this company.

Having submitted this negative review of my experience with shopeezee I was contacted very quickly by Jason Naga the company representative.
There had obviously been a communication problem. I certainly had not received notification that my item was out of stock but was offered a refund and an alternative flight bag as a goodwill gesture.
This arrived the following day along with some extra goodies.
Thank you for resolving my complaint so quickly. Please try to improve your customer communication to avoid giving a bad impression as I think my experience is the 'exception rather than the rule'.

After waiting fr 2mths for delivery and given countless excuses as to why it was late(aparently it was stuck in customs..humm!) and offered a 50% discount as compansation which never arrived, I was initally quite happy with the leopard print beauty box until I started using it!! The wheels are impossibly close together meaning that when pulled the case wobbles and tips constantly, the pull out tray has collapsed and the fold out trays have begun to fall apart. My advice would be spend a little more and go elsewhere as in less than a year my case is ready for the dustbin. Shopeezee had terrible customer service, shoddy products and rubbish staff!!

Ordered a beauty trolley for my wife and paid extra for next day delivery a week ago. It didn't arrive and there was no communication.
I complained and was told the courier 'lost' the package and that a new one would be sent to me. This second one arrived damaged.
I complained again and was offered a replacement for the damaged part for next day delivery. After four days this has still not shown up.
So far this company has taken full payment for a damaged case and next day delivery, has not given any form of refund or replaced the damaged item. They are awful and I suggest you take your custom elsewhere.

Ordered a briefcase more than a week ago. No delivery and No one picking up phone or responding to e mails.

A short note to say thank you for delivering to my son's home a leather pilot case for his birthday. It arrived the next day even though I had not paid for next day service, was larger, great value and I'm told of good quality.

I ordered my suitcases at about 9.30am on Tuesday morning and Interlink were attempting to deliver them at my home on wednesday Lunch time. This is great services there is no guarantee of next day delivery and with such a bulky item I was certainly not expecting them so soon.
Brilliant. Would have no hesitation in recommending this Company.
Derek Walters
Worcester

I placed my order on 23/11/10 and still have not received it! I have e-mailed and telehoned several times- apparently the item was dispatched so there may be a problem with the courier but the last person I spoke to at shopeezee was going to contact them and get back to me- 10 days ago! Must be busy! Useless. I know the weather has been bad but 4 weeks??! My advice, pay a few quid more but shop with someone else, at least you might have a chance of getting what you ordered and someone sorting it out if there is a problem.

Update: I eventually received my item on around the 12th Jan 2011! It took a while for someone to make contact but when they did, I was in the end able to get what I ordered. The company offered a 50% refund and have asked me to amend my review to add that I did eventually get my order.

Wonderful online shop and excellent pricing. I will recommend this place for my friends for sure. only thing is they need to have some more people to reply for our email requests and have to have more phone lines to communicate since the only line is always busy. other than that no issues at all.

Courteous and friendly customer service staff who kept promises made, helped and advised on alternatives when the colour of the purse I wanted was unavailable from the manufacturer, and delivery of the replacement made within 24 hours. I was even given a discount on what was already an extremely competitive price. I have no hesitation in recommending Shopeezee to anyone and shall certainly use them again in the future.

Straps were delivered promptly and good quality. Unfortunately one of the straps the locking mechanism didn't work. I contacted the company by email and they sent a replacement straight away.

I found this company a pleasure to buy from. I was very pleased to see a video on their website of one of the products I wanted to buy. The customer service emails letting me know what was happening with my order were clear & informative. Delivery was very quick (and free) and the two products I ordered are both excellent quality (I bought Case Gear skin for my Netbook and a Se-Celly-Modela laptop bag). Highly recommended and I will definitely be buying more them & will recommend them to others.

Excellent communication with the company. Item arrived very fast and well packed. I've bought a 360 beauty trolley and I'm very pleased with a quality of it. Is solid, beautifully designed and very practical.

I ordered something 11 days before I needed it and it didnt arrive in time but when I contcted them I did get a fast response and an apology and my order was expressed. I hunted everywhere for the item I bought and this site did provide the best value so for me the wait was worth it and I have saved the site to my favourites for future shopping. In short if you want something in a hurry maybe you should contact them first but otherwise top class ;-)

I have already reviewed shopeezee and would now like to add to my previous comments. Following delays in recieving my suitcase and having no success with e-mails or tracking Jason Naga made contact. He has been able to arrange for the pick up of the case (arrived too late) and has been more than helpful. I have now been fully refunded and have been offered travel gifts by way of apology. Company have come good in the end thanks to Jason.

Excellent service. Ordered my case at 12:00 Tuesday and it arrived 10:00 Wednesday. Nicely boxed, as described, and at the best price I could find.