Shiseido Bewertungen 

I recently made my first purchase directly from Shiseido, spending $197.37, and my experience with their customer service has been extremely disappointing.

While shopping, I noticed complimentary 5-piece gift sets advertised alongside both products I purchased. As a first-time customer, I assumed these gifts would be automatically included with my order.

Unfortunately, I later learned that the gifts had to be selected separately during checkout. This requirement was not sufficiently clear to me.

I contacted Shiseido Customer Service several times, explained the misunderstanding, and politely requested a reasonable solution.

What disappointed me most was not simply missing the promotional gifts, but the complete lack of flexibility and willingness to offer even a small goodwill gesture.

Instead of making an effort to satisfy a new customer, their representatives repeatedly referred to company policies and ultimately suggested that I return the products.

Is this really the level of customer service one should expect from a prestigious international beauty brand?

I understand that promotions have terms and conditions. However, a company of Shiseido's reputation should make those conditions clear and show greater understanding when customers make genuine mistakes.

I have decided to keep the products, but this experience has seriously affected my confidence in purchasing directly from Shiseido again.

A luxury brand should be defined not only by the quality of its products but also by how it treats its customers when something goes wrong.

Unfortunately, Shiseido failed to meet my expectations.

I hope the company takes customer feedback seriously and improves both its promotional communication and customer service.

SAV Catastrophique
Il y a eu une erreur sur ma commande je demande le remboursement et cela fait 2 mois que le SAV shiseido fait trainer mon dossier c'est du n'importe quoi.
Je ne recommande pas cette marque qui vend ses produits ultra cher et ne prend pas soin de ses clients !

Bons produits mais ça ne fait pas tout. Un service client déplorable. J'achète pour 360€ de produits, on m'envoie un eye liner et un crayon sourcils défectueux. Au lieu de me renvoyer des bons produits on me demande des photos du mécanisme qui ne fonctionne pas. Comment envoyer cela? Les vidéos sont trop lourdes. Tout ça pour ne pas rembourser ou envoyer de bons produits. Je n'achèterai plus jamais chez eux. Dommage les produits sont bons. C'est cher et le service clients est nul! A fuir!

He utilizado durante varios años Shiseido Future Solution Lx Contorno Ojos y Labios 17 ml. Los dos últimos tarros que he comprado se ve que han cambiado la textura de la crema y es muy grasa y a consecuencia de ello, se corre el lápiz de ojos y ya no es tan efectiva como antes, después del precio que tiene ya no la utilizaré más.

i tried almost very brands i can see and shiseido is the best . american skincare has made my skin allergic . you can always trust japanese product quality.

The price is absolutely not justified by the quality of this product. When I purchased it, the company claimed I would see results within 15 days. However, even after using it consistently for more than two months, there was no noticeable improvement whatsoever. Considering its extremely high price, this product is a complete disappointment and does not deliver on its promises. I strongly recommend that potential buyers avoid wasting their money on this product. DO NOT BUY

They are awful , terrible ,
This great product is on evil hand .
I bought an item during mother day i didnt like my $85 shopping and paid $20 post fee to return item month passed and they confirmed they received item but didnt refund money, I stopped buying shiseido any more. Terrible customer service

PESSIMA ESPERIENZA! Prodotti arrivati danneggiati. Senza nessun sigillo di garanzia. Assenza completa di igiene. Mai più!

Horrible experience. I ordered smth from shiseido, and just because I had missed the chance to receive the package, they really refused in resending the goods to me. Its not even my fault because their website doesnt even show the products status!

VERGOGNA!!!! Ho acquistato sul vostro sito 15 giorni fa, dopo 2 giorni ho ricevuto una mail che il pacco è stato spedito , nella mail non era presente il numero di traking. Non ho mai ricevuto mail dal corriere di pacco preso in carico, ho contattato l'assistenza online senza ricevere risposta, ho contattato più volte l'assistenza telefonica che si sa spiegare cosa sia successo, rimbalzando la responsabilità ad un altro ufficio. A quanto pare tra gli uffici non c'è comunicazione. Mi è stato detto "quando sapremo cosa è successo saremo noi a ricontattarla". Quando? Sono 15 giorni che aspetto una risposta. VERGOGNA!!

When I contacted customer service to track a very delayed order, a very rude customer service agent named Melany canceled my order without my permission. She didn't even offer to track it, expedite shipping or even honor the original discount in a new order. Any brand that condones incompetent, malicious customer service is not one worth using.

I’m very disappointed with this company . I visited three stores to try their new eye cream (£75) Not one had any testers or samples . I wrote to Shieseido who then suggested I go on a trail to other stores ??? How is that supposed to help a potential customer?

I would give them a 0 if I could for the worst customer service I've ever experienced from a cosmetic company.

I bought 3 items of shiseido skin care products recently. Total is 556 dolkars. They arrived with 1/3 empty of each item of the two jars and the third one is also horrible. This is totally cheating! I wish I could attach pictures of them.

Title: Disappointed – Missing Complimentary Gift

Recently, my son placed an order for sunblocks on Shiseido’s official website and was eager to try out the products, especially since a complimentary gift was advertised with his purchase. Unfortunately, when the package arrived, one of the gifts was not included.

I verified my order and the promotional offer, and it was evidently supposed to be part of the package. My son contacted customer service, but although the response was quick, it wasn’t particularly useful; they mentioned that “according to the terms and conditions, gifts are not guaranteed, as they are subject to availability, etc.” This marks the second time my order from the website has had the same issue. For a high-end brand like Shiseido, I had anticipated better quality assurance and customer service.

The products themselves are satisfactory, but the overall experience left me feeling let down. It’s the little things—like fulfilling a promised gift—that truly matter. I’m not certain I’ll be ordering directly from them again in the near future.

Quick shipping. I got my products within a week. Quality is great as usual.

Dr. Dennis Gross which was acquired by Shiseido last year. They have a 4th of July sale. Placed items in my cart and everytime I check out I get this error: "Your order could not be placed. Please review your payment information and try again. Thank you for your patience!"
I tried again a total of 3 times, twice checking my info and the third using another card. Same error response. Yet when I log into bank of america, I have 3 pending charges from them. Customer service was of course a total nightmare. The simply stated if the website declined you have to wait 72hrs and try again and she kept reiterating that the payments are only auths which I'm well aware. My issue is why is there a disconnect btwn the pymt processor getting an approved auth from my bank and them getting that info from their merchant account. Regardless 3 days is unsatisfactory. I am not apart of a cult or a die hard fan. A product was recommended and I was willing to try however the sale will end in 72hrs. Rep told me to call back and they will try to help. Hmmm excuse me? Why couldn't they "try to help" right then and there. Sad when brands sell out to other companies that won't treat customers right and really bad when your brand is your actual name because Shiseido really drops the ball.

Customer service is absolute trash. Was sent another customer's order (with their name and address inside the package). I contacted customer service via phone, they said they will reship the correct product. Never heard back. I then did the online chat with a customer rep, they said there were no notes in the file that I received the incorrect order. That chat rep then initiated a reshipment. They sent me the wrong item AGAIN in the 2nd reshipment. I contacted customer service again, they asked me for photos of product, photos of shipping package, whether or not I looked at the proof of delivery photo from FedEx to confirm it was my doorstep like I was fabricating everything. They also asked again about the customer information on the packing slip in the first shipment which I had already provided to them during my first phone call. I sent over the requested photos through email, then received another email requesting that i send photos even though I already did! After countless online chats with customer service to send me the correct product i ordered, they just issued me a refund. I told them I still wanted my order, not a refund. They said if I want the product, I will just have to reorder on the website. I don't trust going through another order with them! The problem is I ordered it during the friends and family sale, and the discount was now long over. I waited a month and never got my order. Also the incorrect products I received both times were poorly packaged in just an envelope and the boxes of product inside were completely dented and smashed. Moral of the story- never order from shiseido.com, the customer service is atrocious and unorganized. And their items are carelessly packed. I will never order from that website again.

Shiseido cancelled my order as there was ONE product missing. Although it’s available to order on their website??

“We regret to inform you that one of the products you've ordered was not in stock at the time the order was sent in preparation.

According to our process, this means that the entirety of your order had unfortunately to be cancelled. We understand the inconvenience this may cause you, and rest assured that we are joining all our efforts and working extremely hard to avoid or minimize such instances in the future.

For your reference, you have not been charged. Your funds have only been preauthorized and have been released from our side. However, the time it will take to be visible into your account will depend on bank delays.

Kindly note that we have requested a new -20% promocode so that you can use it for your next order and we will contact you as soon as we receive an update.

Once more, apologies for the overall inconvenience this experience has caused you and we remain at your disposal for any future questions or concerns.

Yours sincerely,

Shiseido Team

prodotti ottimi servizio pessimo , ho ordinato nel sito due solari dovevano aggiungere una pochette omaggio , non essendo arrivata ho scritto , la risposta : dovevo aggiungerla io come richiesta in fase di ordine ! nulla di più , se volevo potevo restituire i prodotti ( che ho già usato quindi impossibile .. spedirla no ? poca gentilezza davvero