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1st Move International Limited Bewertungen 

515
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TrustScore 4.5 von 5

4.5

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

We used 1st move for our international move from London back to the US and they were fabulous every step of the way. The team that carried out the collection in London were efficient, on time and very... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I shipped a number of boxes and four items of furniture from the UK to the United States. The shipment contained a significant number of breakable items, all of which arrived in perfect condition. The... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

1. The quote was very competitive 2. The company was very flexible with dates 3. They were quick to answer queries 4. They regularly kept me informed of developments 5. There was always a frien... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 4 von 5 Sternen

3.5 Stars – Our international move went very well with 1st Move International, with much faster shipping than previous experiences, and friendly staff along the way. They packed our things (mostly) we... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Umzugsunternehmen
  2. auch in
  3. Umzugs- und Lagerservice
  4. Versandservice

Über 1st Move International Limited

Vom Unternehmen geschrieben

1st Move International is a UK international removals company, established in 1997, helping people and families move household goods and personal effects from the UK to destinations worldwide.

We run regular weekly shipping services to many popular destinations and publish our sailing schedules online, including vessel names, departure dates and estimated arrival dates, so you can see exactly when your belongings will sail and when they are due to arrive.

For shared-container moves, your belongings are professionally packed and palletised before shipping. Once packing is complete, we measure the finished shipment in cubic metres (cbm) and photograph the completed pallets, giving you clear evidence of how your belongings have been packed and the actual finished volume of your shipment.

Popular destinations include the USA, Canada, Dubai and the UAE, South Africa, Australia and New Zealand. We handle everything from a few boxes and smaller shared-container shipments to complete household moves in dedicated 20ft and 40ft containers, with customs support and door-to-door delivery available.

1st Move International is a member of the British Association of Removers and an IAM Premier Member.

For more information, visit our website, view our current weekly sailing schedules or get a free international removals quote.

Get a Quote Visit Our Website Weekly Sailing Schedules

Popular Destinations

Removals to USA Removals to Canada Removals to Dubai / UAE Removals to South Africa Removals to Australia Removals to New Zealand

Palletised Shipping - Packed. Measured. Photographed.

Vom Unternehmen geschrieben

Photographic Proof Before Shipping
Every shared-container shipment is professionally export packed and secured onto its own pallets, keeping your belongings together, reducing handling and creating a clearly identifiable shipment ready for container loading. Once packing is complete, we measure the finished volume in cubic metres and photograph the completed pallets before they leave the UK, so you can see exactly how your belongings have been packed and the actual size of your shipment.

Volume Guarantee Certificate

Your Shipping Volume - Guaranteed!

Your Shipping Volume - Guaranteed!
For shared-container moves, packed volume directly affects what you pay. Once packing is complete, we measure the finished shipment in cubic metres (cbm) and issue a Volume Guarantee Certificate confirming the final measured volume.

Kontaktinformationen

Get a Free International Removals Quote

Get a free, no-obligation quote in 60 seconds for your move overseas.

4.5

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TrustScore 4.5 von 5

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4.5

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(515)

31 Bewertungen in den letzten 12 Monaten

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Bewertet mit 5 von 5 Sternen

House move to Barbados

The whole experience with 1st Move International was easy and smooth. Nothing was too much trouble for any of the team. When you are moving abroad it is a stressful time but the team made it a great experience. The delivery of the cargo was exactly on time to the port in Barbados. When we got the shipment from the port everything was intact. Amazing team. Would highly recommend!

8. Juni 2023
1st Move International Limited-Logo

Antwort von 1st Move International Limited

Thank you so much for taking the time to share your fantastic 5-star review of your house move to Barbados with 1st Move International! We're thrilled to hear that your entire experience with our team was easy, smooth, and stress-free.

We understand that moving abroad can be a challenging and stressful time, which is why we strive to go above and beyond to make the process as seamless as possible for our customers. It's great to know that our team was able to alleviate your worries and turn your move into a great experience.

We take great care in handling your belongings, and we're thrilled that everything arrived intact and in excellent condition.

Your kind words about our team mean the world to us. We have a dedicated and passionate group of professionals who work tirelessly to provide exceptional service to our customers. Knowing that we've made a positive impact on your move is incredibly rewarding.

Thank you for recommending 1st Move International. We genuinely appreciate your trust and confidence in our services. If you ever require assistance with any future moves or have any other needs, please don't hesitate to reach out. We're here to help!

Bewertet mit 5 von 5 Sternen

Excellent Service and Safe Arrival

This is a different way of moving "part container" personal effects. I was a bit worried about the concept but Tom in the UK was extremely good at explaining the system and I have to admit it worked perfectly. 1st Move kept us informed in virtually every step of the journey. Our goods were picked up, transported then palletised and shrink wrapped at their Warehouse in Bristol. Our goods arrived in Australia (Brisbane) where their partners Conroys dealt with the Australian part of clearing Customs. All 112 packages arrived safely and intact. So of course - I would thoroughly recommend them!

16. Juni 2023
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Antwort von 1st Move International Limited

Dear Kathy,

Thank you for taking the time to share your wonderful experience with 1st Move International! We greatly appreciate your kind words and are delighted to hear that our unique shrink-fast packing system exceeded your expectations.

We understand that moving can often be a stressful experience, especially when it comes to entrusting your personal effects to a different approach. However, we're thrilled that Tom was able to alleviate your concerns by providing detailed explanations and guidance throughout the process. Our team takes pride in ensuring that our customers feel comfortable and well-informed every step of the way.

We're also glad to hear that our continuous communication kept you updated on the progress of your shipment. We believe that transparency is key in providing excellent service, and we strive to keep our customers informed about the whereabouts of their belongings.

It's fantastic to know that all 112 packages arrived safely and intact. We take great care in handling and packaging your goods, and we work closely with our partners to facilitate a seamless transition through the customs clearance process. Your satisfaction is our ultimate goal, and we're thrilled that we were able to deliver your belongings without any issues.

Once again, thank you for your recommendation. We value your trust and confidence in our services. Should you or anyone you know require international moving assistance in the future, please do not hesitate to reach out to us. We'll be more than happy to assist you.

Bewertet mit 4 von 5 Sternen

Generally excellent with a few comments

My things were moved safely and nothing was lost. Only one very fragile item was broken. The packer was efficient and the delivery was much earlier than they said. It would have been nice to know a day or two ahead of time when to expect delivery instead of only hearing on the same day. Also I was disturbed by all the bubble wrap used for packing. Perhaps paper would be more environmentally friendly?

30. März 2023
1st Move International Limited-Logo

Antwort von 1st Move International Limited

Thank you for taking the time to share your feedback regarding your recent move with 1st Move International. We appreciate your overall positive experience and would like to address the specific points you mentioned in your review.

We are delighted to hear that your belongings were moved safely and nothing was lost during the process. Our team takes great care in handling and transporting our customers' items, and we are pleased that we met your expectations in this regard.

We apologize for any inconvenience caused by the fragile item that was broken during the move. While we make every effort to ensure the safe transportation of delicate items, accidents can occasionally occur. We will review our packing protocols to further minimize the risk of breakage in the future.

Regarding the delivery timing, we apologize for any lack of communication regarding the expected delivery date. We understand the importance of having advance notice and will work on improving our communication to provide you with a more accurate timeline in the future.

We appreciate your concern for the environment and understand your suggestion of using paper instead of bubble wrap for packing. At 1st Move International, we are committed to sustainable practices, and we continuously strive to find eco-friendly alternatives. We will explore the feasibility of incorporating more environmentally friendly materials into our packing process without compromising the safety and security of your belongings.

Thank you once again for your valuable feedback. We take customer satisfaction seriously and will use your comments to enhance our services further.

Bewertet mit 5 von 5 Sternen

A brilliant team!

I was apprehensive about trusting any company with all of our valuable belongings, but I can't recommend 1st Move enough. We moved from the UK to the Cayman Islands - door to door this took around 10 weeks, which was in line with our expectations. From our initial enquiry, Tom was so helpful and understanding of our needs. The quote we were given was very accurate compared to our final cost. Dave called me before the removals team arrived to ensure I knew what I needed to prepare and what to expect. On the day of collection, everything was so smooth and efficient and the driver was in great spirits, especially considering he had left Bristol at 5am to get to us! Geri ensured that the logistics with payment were handled without any issues. We were given tracking information for the first ship our container was on, and an estimated arrival date. Tessa was absolutely fantastic at keeping us updated and liaising with the shipping lines on our behalf. Everyone at 1st Move who I came into contact with was so nice and had a great sense of humour - they are a great team and really helped to make a stressful time a lot easier!

9. Mai 2023
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Antwort von 1st Move International Limited

Thank you for your kind words and for trusting us to move your belongings from the UK to your new home in the Cayman Islands. We are happy to help. The 5AM start is not unusual for our drivers, and your comments have been passed on to the team.

Bewertet mit 5 von 5 Sternen

From London to New Zealand

12cbm's happily made it from London to New Zealand in the time quoted.

1st Move International went above and beyond for me. After they arranged for our stuff to be picked up in London we realised that we'd packed our son's passport in one of the boxes 🤦‍♂️ I immediately drove to their packing warehouse in Bristol and arrived at 5:30pm. The 1st Move team went out of their way to stay late and help me find the missing passport. The team were all kind and friendly and you could see that they had a very well run operation with knowledgeable staff that have been doing this for years.

I'd use them again in a heartbeat.

8. Mai 2023
1st Move International Limited-Logo

Antwort von 1st Move International Limited

Thank you for your comments, we are happy to help and are glad that it all worked out for you in the end. Thanks again!!

Bewertet mit 5 von 5 Sternen

These guys are top notch

These guys are top notch. We had them move two pallets worth of stuff from a storage container in London all the way to our neelw house in Alabama. Everything went way too smoothly. Every single item we had was professionally packed and carefully put together into two pallets. Not a single one of our items was damaged or is missing. Pricing was very close to the initial estimate, and their communication was thorough throughout the entire process. Could not be happier or recommend their services with more enthusiasm. Awesome job!!

1. März 2023
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Antwort von 1st Move International Limited

Thank you for your amazing review, we could not ask more than to have your recommendation of our services. Happy to help, thanks again.

Bewertet mit 5 von 5 Sternen

Quick, transparent and easy

The collection, updates and experience was swift, clean and smooth. I’m so grateful to find this company to help us for the move too!

2. März 2023
1st Move International Limited-Logo

Antwort von 1st Move International Limited

Thank you for sharing your experience of shipping with 1st Move International, we are grateful that you found us!

Bewertet mit 5 von 5 Sternen

Helpful and informative staff

Everyone was really informative and helpful during the whole process. Our goods were delivered safely.

9. März 2023
1st Move International Limited-Logo

Antwort von 1st Move International Limited

Thank you for your review, we are glad that you received your shipment safely after using our services.

Bewertet mit 5 von 5 Sternen

Good communication from all departments…

Good communication from all departments and associated shippers.

21. Februar 2023
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Antwort von 1st Move International Limited

Thank you for leaving a review of your experience in shipping with 1st Move, your kind words have been passed on to the whole team.

Bewertet mit 5 von 5 Sternen

From Door to Door .....

Being an elderly widow....my moving from the UK...to Canada was a huge change for me. It was something I had wanted to do for many years. My only grandchildren are in Canada.
To be honest I was very stressed at having to transfer personal effects.
Right from the start 1st Move International gave me the confidence I needed....I could leave everything to them...Their kindness, care and professionalism shone through every step of the way...from door to door Cambridge to Vancouver....Everything arrived safely...and I thoroughly recommend 1st Move International.....

21. Februar 2023
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Antwort von 1st Move International Limited

Thank you for your review, we are glad we helped to move what could have been a very stressful experience, at lot easier.

Bewertet mit 5 von 5 Sternen

Absolutely fantastic

8. Februar 2023
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Antwort von 1st Move International Limited

Thank you leaving a review of your experience whilst shipping with 1st Move. We have passed your comments onto the whole team.

Bewertet mit 1 von 5 Sternen

Not happy with hidden costs

Not happy with hidden costs. The 1st Move invoice (which we paid before export) clearly states "Charges are to overseas depot only and excludes all local charges in relation to etc etc" I read this as local charges at destination, not local charges UK, so was surprised to find a £476 extras bill (received at port of destination) that related to local costs in UK, not costs at destination! That was another bill, but was expected.
The phraseology used by 1st Move needs addressing
Rest of the service was good.

6. Februar 2023
Bewertung ohne vorherige Einladung
1st Move International Limited-Logo

Antwort von 1st Move International Limited

Thank you for your review, we are sorry that you haven't been able to leave a positive review of your experience. Looking at the correspondence, we believe that the agent in Tortola has confused matters, the costs you have paid are not UK charges. We have prepaid all UK charges, as per the quotation that you were given. We will make contact with them to resolve this. Thank you, however, for your comment advising that the service was good.

Bewertet mit 5 von 5 Sternen

London to Mexico City removal

Had a international removal from London to Mexico City with 1st Move and it went very well. Took almost exactly three months door to door (Oct 13 to Jan 14) which is more or less what I expected, probably would have been quicker if it hadn't been around the holidays. Everything on the Mexico side (customs, transportation) went flawlessly as well with the Mexican company that they have partnered with. I mostly packed my own stuff so cannot comment on packing quality, but the few things they did pack (which was mostly the fragile stuff) arrived without a scratch. I know Mexico is probably not a common removal destination for Londoners but would absolutely recommend them given how limited the number of companies that ship there.

14. Januar 2023
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Antwort von 1st Move International Limited

Thank you for leaving a review of your experience whilst shipping with 1st Move International. We are glad that we were able to assist in your move to Mexico, it is not a common destination but one that we are able to accommodate with our shipping services. Thanks again.

Bewertet mit 5 von 5 Sternen

Transparent, helpful, friendly and ontime.

Tessa made the whole process and completing the required documentation so transparent and easy. The two moving men who packed and transported our stuff were bang on time and so friendly, professional and respectful of our belongings. All in all a great service from the team.

18. November 2022
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Antwort von 1st Move International Limited

Thank you for your review, and thank you for your kind words which have been passed on to the whole 1st Move International team.

Bewertet mit 5 von 5 Sternen

Could not be happier

1st. Move International recently arranged the transport of household belongings from an address in Scotland to the US. We could not be happier with the way things worked out. From start to finish, the entire process was seamless and stress-free. From the initial consultation to the packing and shipping of our belongings, they were extremely professional and accommodating. Importantly, they handled all of the paperwork and customs forms, allowing us to relax knowing that this potentially problematic aspect was well taken care of. Their customer service was top-notch throughout. They were always available to answer any questions, and provided us with frequent updates on the status of our shipment. We would highly recommend 1st. Move International to anyone looking for an experienced and reliable international shipping company. They made the entire process smooth and hassle-free. Not only were their rates highly competitive, but we’re extremely satisfied with the services they provided. We would definitely use them again.

13. September 2022
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Antwort von 1st Move International Limited

Thank you for your fabulous review of your experience in shipping your personal effects with 1st Move International. We are happy to help, and are glad that you found our services helped to make your move stress-free. Thanks again!

Bewertet mit 5 von 5 Sternen

Awesome service

İ was really not expecting this awesome service.From the first day until the received our goods in Riyadh , everything was perfect. Their partner in Riyadh was also very good.
Thanks for the excellent service.

6. Januar 2023
Bewertung ohne vorherige Einladung
1st Move International Limited-Logo

Antwort von 1st Move International Limited

Thank you for sharing your experience of shipping with 1st Move International and highlighting our "awesome" service, your kind comments have been passed on to the whole team here.

Bewertet mit 5 von 5 Sternen

Great customer service!

1st Move was really helpful and made a stressful undertaking totally manageable. Their customer service was friendly and always there to answer my questions along the way. Everyone from the truck drivers to the paperwork managers worked diligently to ensure all my belongings arrived safely and I could relax.

5. Dezember 2022
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Antwort von 1st Move International Limited

Thank you for your 5 star review. Our main aim is to make the shipping of your household goods is as stress free as possible, we are glad to have been of assistance.

Bewertet mit 5 von 5 Sternen

The move was dealt with in a…very professional

The move was dealt with in a professional manner from booking,pick up times and dates,notifications of shipping and contact information with USA partners,kept well informed of delivery to my USA address,and receiving my goods which arrived in the condition it left my UK address
A truly professional job.
Highly recommended.

6. Oktober 2022
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Antwort von 1st Move International Limited

Thank you for your 5 star review, and your recommendation. Your kind words have been passed on to the whole team here at 1st Move International.

Bewertet mit 5 von 5 Sternen

Very good at communication and…

Very good at communication and personable. Professional and friendly, and gave me the confidence to know that our belongings would be shipped without any problems.

20. Mai 2022
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Antwort von 1st Move International Limited

Thank you for leaving a review of your experience of shipping with 1st Move, we appreciate your kind words and have passed your comments onto the team.

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