Fantastic company with excellent products. ShedsFirst provided great service from start to finish. The shed arrived on time and was easy to assemble. Highly recommend
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Easy process for ordering to delivery. All questions prior to ordering were answered by Hannah. Was a little unsure due to some reviews but all went very smoothly . Phone call prior giving me a delive... Mehr ansehen
Unternehmen hat geantwortet
Shed ordered more than 2 weeks ago - received order number. Money was immediately taken from my account into theirs. No receipt of further contact received. No answer to phone calls and no respo... Mehr ansehen
Unternehmen hat geantwortet
Was very worried after reading so many bad reviews. We wanted a garden bar and every site said out of stock apart from sheds first. We ordered and was told July 1st for delivery. On Monday received a... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Kontaktinformationen
Unit 14, MK44 3SN, Cardington, Vereinigtes Königreich
- 0845 834 0926
- help@shedsfirst.co.uk
- www.shedsfirst.co.uk
3.6
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705 Bewertungen
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Das haben sich andere Leute angesehen
Received my shed eventually
Received my shed eventually, waited a lot longer than it said when ordered. Communication was hard work with them hard to get hold of and when you do they say they’ll call back and never do. The shed itself was Just ok quite a few of the panels had splits in the ends of the wood where they were screwed or nailed together, The instructions for assembly didn’t match my shed and there was no screws supplied although it said there should have been, so had to buy some as couldn’t be bothered with the grief of dealing with them again. To sum up I would not use them or recommend using them again.
6. September 2020
Bewertung ohne vorherige Einladung
Antwort von ShedsFirst
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
Unfortunately you have not left an order number on this review so I cannot chase this issue further for you.
If you have any further queries please contact us at help@shedsfirst.co.uk
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
One of the worst companies I have ever dealt with
I had a terrible experience with Sheds First. Firstly they delivered a faulty shed with broken damaged panels, by then I had dismantled my old shed and they made me wait a full week to bring a new one and take back the old one, the next shed that came was not only a different shed but had major panels missing, I had to complain again and they made me wait 6 days for a third exchange. They refused to give any compensation for the time, errors, delays, having to physically drag panels through my house multiple times, having my products that were in my old shed exposed to the elements outside , having twice lined up someone to build the shed only to have to rearrange again. I sought assurances from them that they would carry out thorough checks to ensure they brought 1. the correct shed, 2. All parts required which they promised to do only for them to deliver the wrong shed rather than the shed I ordered for the third time, unbelievably. I complained the same day in writing and inlt when I escalated it did they reply and I requested a partial refund, by this point they had taken my money weeks ago and they refused to do so. With the third shed they promised to give me 2 planters which is not compensation and not adequate to compensate for everything they put me through , only for them to show up and all they were were 3 pieces of wood attached together to make a triangle shape with no base / bottom so if you put soil in to try and grow something it would all fall out . They then had the audacity to say that they had given me these pots like that addressed 3 wrong sheds delivered and said they cannot give a partial refund. A decent company would have refunded the entire shed by now so I now have to escalate my complaint to a higher level. Appalling customer service and shocking that they would find it acceptable to not deliver to a customer the product they ordered without any damaged or missing parts and the wrong item repeatedly and then try to defend their actions. They had the audacity to want me to wait a further week to await a swap the shed again in part which is ridiculous to expect any customer to have any faith in them and to have to wait yet another week with no shed and in limbo. I would not recommend ordering from them, given their dismissive attitude and totally unacceptable treatment of people, poor customer service and inability to deliver what is ordered and provide an adequate product.
4. September 2020
Bewertung ohne vorherige Einladung
Antwort von ShedsFirst
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that our agents have ailed you on 3rd September 2020.
If you have any further queries please contact us at help@shedsfirst.co.uk
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
Please do not use this shed company you…
Please do not use this shed company you will get substandard workmanship and substandard communication. You will only get your order if you ask for refund... then you will will get a shed which looks ok on delivery but then you will notice you do not have all parts required and will have to spend more money to get the end result luckily for me I know a joiner and a roofer. This company will rip you off and not care. They need to be shut down or actually care about their customers they get a massive thumbs down from me. Should have not given benefit of doubt from other reviews. Sorry guys most of you were right DO NOT USE THIS COMPANY.
This is response. Like I had time to wait for spare parts when roof was caving in!!!
Unfortunately you did not notify us that there were missing parts, if you had done so we would have sent them out to you. Because you also did not inform us that you were resolving this yourself before spending money and replacing the parts we will not be offering any form of refund. We are still happy to send out the missing parts if you would like.
Please let me know how you’d like to proceed.
Thank you for your patience during these trying times.
Kind Regards,
Sarah
Sheds First
3. September 2020
Bewertung ohne vorherige Einladung
Antwort von ShedsFirst
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that our agents have emailed you on 5th September with regards to replacement parts.
If you have any further queries please contact us at help@shedsfirst.co.uk
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
brought a shed from shedsfirst order…
brought a shed from shedsfirst order number 528143 for £337 & because they could not fulfill the order they purchased the same shed from forestgardens for £229 pocketing £108 of my money .spoke to the delivery driver who confirmed shedsfirst used my details to order the shed so it didnt come from this company & they do this alot with other customers & l have tried everything to contact this company to no end with no response they seem to think these actions & attitude is fine .well its not this company is committing fraud & obviously have something to hide so why keep responding with a robot response this company is still open for business taking customers money not answering phone calls or emails l have now contacted trading standards with the emails from shedsfirst & forestgardens so hopefully something will be done so please do not purchase from shedsfirst buy direct its cheaper. update just tried their shedsfirst help email seems it is down or removed. error page 404 not good
2. September 2020
Bewertung ohne vorherige Einladung
Antwort von ShedsFirst
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that your delivery has been made successfully.
If you have any further queries please contact us at help@shedsfirst.co.uk
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
Bought a shed from them
Bought a shed from them, but it appears all their talk about having to shut down production is rubbish, they are just a distributor. When questioned about why the delivery was delayed from that when booked, took then 5 weeks to respond!
30. August 2020
Bewertung ohne vorherige Einladung
Antwort von ShedsFirst
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
Unfortunately you have not left an order number on this review so I cannot help you further.
If you have any further queries please contact us at help@shedsfirst.co.uk
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
The worst customer service I have ever…
The worst customer service I have ever received with extremely poor communication.
The only good thing is the speed in which they processed the refund on my order.
Reading all of the other reviews I think I am one of the lucky ones that didn't actually get to the point of delivery.
Why would you keep taking orders that you can't fulfill in any sort of acceptable time frame?
If Covid-19 ceased you being able to trade effectively then you should have shut your order books ... It seems it was easy enough for you to shut your phone lines and email communications!!
30. August 2020
Bewertung ohne vorherige Einladung
Antwort von ShedsFirst
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
Unfortunately you have not left an order number on this review so I cannot help you further.
If you have any further queries pease contact us at help@shedsfirst.co.uk
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
Giving this company even 1star is too…
Giving this company even 1star is too much!
I’ve been waiting months for a shed I paid for and haven’t received.
Never get a call to let me know they aren’t delivering on their empty promise. Three days off work for proposed delivery dates, a fourth one given but I seriously can not believe a word they say!
Website stated delivery within 40 days and that the shed is in stock. A complete lie when you’re told after you buy that firstly, they don’t have sheds in stock and secondly, 40 days is a complete lie as delivery can not be fulfilled and indefinite delivery dates will be given!
SHEDSFIRST ...... I don’t think so
MONEYTAKEN&NOSHED is a far more appropriate name!
***Update***
What a surprise! NOT!!! Promised delivery on Friday the 28th, then Saturday 29th, then Sunday 30th ...... it’s now Sunday 30th and as you can see from their answer to my review, I should of had my shed yesterday!!! I have now received an email saying it will be delivered tomorrow! That’s already 5 days I was promised delivery, time taken off work and for nothing except more empty promises and lost earnings!!!!!
Angry beyond!!!!! 🤬🤬🤬🤬🤬🤬🤬
28. August 2020
Bewertung ohne vorherige Einladung
Antwort von ShedsFirst
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that your delivery is for 29th August 2020.
If you have any further queries please contact us at help@shedsfirst.co.uk
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
Awful business
I simply cannot get hold of them and have lied - badly about due dates - saying my shed is in stock when in fact it will take over 40 days to be delivered.
Absolutely impossible to speak to anyone.
27. August 2020
Bewertung ohne vorherige Einladung
Antwort von ShedsFirst
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that you have cancelled your order on 27th August 2020.
If you have any further queries please contact us at help@shedsfirst.co.uk
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
My shed came on the due date
My shed came on the due date! Everything was there and easy to assemble
Recommended Company!
26. August 2020
Bewertung ohne vorherige Einladung
Antwort von ShedsFirst
Thank you for your review. I will pass on your comments to the team who dealt with your order.
Late and incomplete delivery, poor customer service
I am normally a patient and understanding person but:
I placed an order online for a shed from this company on 6th June 2020. The original information on the website advised 25 working days for delivery. That timescale passed with no delivery having been made.
Trying to contact this company has proven very frustrating and stressful. When after many attempts to get through on the phone I was advised that delivery times were now extended to 40 working days to allow for the delays caused by Covid19.
This timescale passed, still no sign of a delivery.
I was advised that I would be contacted prior to a delivery being made so that I could plan/prepare to accept delivery.
Finally, a delivery arrived on Sat 22nd August 2020 at 5pm, some 55 working days after my order was placed. There was much relief that a delivery was made.
However, I had no notification that a delivery was going to be made (no phone call, SMS text or e-mail). I was not expecting a delivery to be made and hence had gone out on other business. Luckily, there were people at home who were able to accept the delivery.
However, there was still much frustration and stress to come. The delivery was made but was very surprisingly incomplete causing much anger and frustration.
The delivery was missing the doors and 4No side panels. Additionally, it appears that this shed does not come with roof bracing, even though the website information gave the impression that roof braces would be supplied.
The main thing that I am very angry, frustrated and more about is how could a company that claims to be a leading manufacturer and supplier of sheds in the UK fail to:
Take 55 working days since my order on 6th June 2020 to deliver? I think this is stretching things on delivery timescales, even allowing some leeway for Covid 19 delays,
Provide advance notification of a delivery, not even on the day itself, let alone a day before at the very least.
Make such a glaring error on the delivery by not delivering large parts such as 2No doors, 4No side panels. I always expect some kind of small/tiny parts to be short but not major parts such as doors and side panels.
To go back to my earlier point about difficulty contacting the company. Getting hold of somebody on the phone proved very trying and when eventually I did get through to somebody in the contact centre, I could not get a call back from somebody in Senior Management. Apparently, Senior Management have 48-72hrs in which to respond. Again, very disappointing Customer Service in that respect. I resorted to trying to get some response via e-mail. Again, no response from Senior Management, either on the manufacturing side or the delivery side.
Apologies received aside, the lack of response from Senior Management to explain why the delay occurred and why the huge error on the delivery occurred, is again very disappointing, frustrating and more.
24. August 2020
Bewertung ohne vorherige Einladung
Antwort von ShedsFirst
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that our agents have been in contact with you on 25th August 2020.
If you have any further queries please contact us at help@shedsfirst.co.uk
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
still no windows after months of…
still no windows after months of waiting they sent someone out of the blue to look at the shed and he confirmed its bad and this always happens but its ok i have a delivery to do around this area as i can walk to the glass place from work thought we was finely getting somewhere how wrong was i never returned up over two weeks now shocking company could not built a lego kit let alone a shed and could not run a tap let alone a company stay away from them
22. August 2020
Bewertung ohne vorherige Einladung
Antwort von ShedsFirst
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that one of our agents emailed you on 6th August 2020.
If you have any further queries please contact us at help@shedsfirst.co.uk
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY
-After waiting more than a couple of months and never being able get hold of them, a delivery driver just turns up at 9.30pm unannounced with my shed.
- I then find out there are missing panels, handles etc, so basically the shed is of no use, not secure
-Once again, you cannot get hold of them by phone, you hold for ages and then the line goes dead. The recorded message you listen to is someone telling you not to panic!!
- Emailed several times, called many times, sent photos - nothing for 18 days!
- I had to make a claim through my bank. I have had to pay out for materials and labour to try and fix up the shed, so it is usable.
- This company then have the audacity to leave a voice mail (wonder if this had anything to do with the chargeback on my card) to say they can send the missing panels. It's too late - do you really expect customers to just leave a half built, open shed until you decide to sort it out.
I would strongly suggest, people go elsewhere to purchase. Unless you want months of stress, badly built sheds, missing parts, trips to B&Q to buy materials, more money to pay someone to fix, then time and effort to argue out the bad service and a product that is not fit for purpose, oh and if you enjoy banging your head against a brick wall!!!
19. August 2020
Bewertung ohne vorherige Einladung
Antwort von ShedsFirst
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that our agents have emailed you on 20th August 2020.
If you have any further queries please contact us at help@shedsfirst.co.uk
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
APPALLING CUSTOMER SERVICE!
APPALLING CUSTOMER SERVICE!
Shed was ordered on May 21st with a lead time of 3 weeks, which then became 5... I fully understand that there has been a pandemic, but the customer service has been downright shoddy. My payment was taken at the point of order - no problem processing that despite the pandemic! (Order 525455)
The shed finally arrived at 9.30pm on 28 July - 12 weeks after ordering, with no message as promised from the driver to give us an ETA. On checking we found that the windows were the wrong size , and there were components missing, meaning that the shed is not secure and therefore not usable. Now, some 3 further weeks later I am still waiting for the replacement parts or even a phone call to update me. I have lost count of the number of calls I have made chasing this up since May. Phone lines are constantly busy - the customer is left hanging with intensely irritating music for ages only to be told after 3 minutes that the lines are all busy.... I've continued to redial again and again and when, on the rare occasion I do get through it's to someone who tells me they'll look into it and get back to me. If they do (and it's rare) they email saying there are no further updates - infuriating! I was told by one representative that the replacement parts would be sent by courier on 72 hr service but nothing has arrived. I requested a call from a manager a week ago in an attempt to take this further and was told I'd be called within 3 days. So far - surprise, surprise - nothing. I have now ordered replacement windows elsewhere and will have to source the other missing parts too. At the very least I would expect some form of compensation/partial refund for the inconvenience, and to offset the further cost to myself.
Utterly disgusted.
19. August 2020
Bewertung ohne vorherige Einladung
Antwort von ShedsFirst
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that you have been in contact with one of our agents on 19th August 2020.
If you have any further queries please contact us at help@shedsfirst.co.uk
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
Delivery on time but quality awful
Shed turned up the day after the estimated delivery date, 15 days after ordering so I can’t complain about that. We desperately needed a shed quickly and Sheds First seemed to be the only company who had anything available. However for nearly £400 the quality of the metal shed is appalling, a tin can is stronger, and several panels had dents in. It’s done the job though of storing items while we renovate but I don’t think it will last.
17. August 2020
Bewertung ohne vorherige Einladung
Antwort von ShedsFirst
Thank you for your review. I will pass your comments on to the team who dealt with your order.
Terrible service but a good (yet ubusable) shed
The shed isn't bad but it was delivered with part of the roof missing. I emailed and called twice, then after no response and over a week waiting I just bought the wood myself. I called and left a voice message saying how disappointed I was. A week later I got an email saying that a replacement part would be sent (I didn't need it by then). I emailed to say it was pointless sending the part, didn't get a response or the part.
17. August 2020
Bewertung ohne vorherige Einladung
Antwort von ShedsFirst
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that you have been in contact with our agents on 20th August 2020.
If you have any further queries please contact us at help@shedsfirst.co.uk
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
Don't waste your time
Still waiting on order from June 7th. No scheduled manufacture date yet, let alone delivery. Little transparency.
Edit:
Emailed to ask for an update, didn't get an answer.
A few days later we received a text and email (from Bedford sheds). At 14:10 on the 26/08/20 we were told it'd be delivered between 21:00 and 22:00 that day.
It didn't arrive.
It was delivered the following day after calling to ask for an update.
Upon assembly, it became clear that they'd sent the wrong side panels.
It was supposed to be a 9' shed, but they sent parts for an 8'. The walls where already in 4 pannels.
Photos sent, refund requested.
The email was directed to someone at "@ilovetosell.com". So even if you call to talk to them, you don't necessarily get through to company, instead it seems like you get an agency.
Awaiting response, as they couldn't suggest a collection date on the phone.
Apparently i'll have to wait for the driver to be in our area!!
Materials where ok, some more attention to detail could have been given to the finish. There where a couple split boards where the nails where driven in too far, and some of the boards weren't in line but you get what you pay for.
16. August 2020
Bewertung ohne vorherige Einladung
Antwort von ShedsFirst
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that you swapped your order on 25th June 2020.
If you have any further queries please contact us at help@shedsfirst.co.uk
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
Can't really give them 1 star
Can't really give them 1 star
31.07.20 I ordered a shed which they said was in stock and suitable for quick delivery.
I have called them over 20 times at all different times of the day - no reply.
I have emailed them 7 times, as requested on the automated phone message - no reply.
I now have to wait 30 days for the Credit Card to return my money and take the case up with Shed First.
DO NOT USE THEM unless you want to be disappointed and afraid you have been scammed.
13. August 2020
Bewertung ohne vorherige Einladung
Antwort von ShedsFirst
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that you cancelled your order on 14th August 2020.
If you have any further queries please contact us at help@shedsfirst.co.uk
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
No shed and no refund either!
Further to my earlier review and subsequent response by ShedsFirst on TrustPilot, I wish to advise that my opinion of the company spirals further downwards. The order was cancelled by us 3/8/20 after 3 months of no shed and numerous failed promises. The response stated that refund lead times are currently 4-5 working days. It is now 11/8/20 and still no refund though the money came out of our account pretty quickly! Was the refund pledge another lie to add to your existing litany? Judging by the speed of your response to my negative review, you are evidently reading these reviews so REFUND NOW!
11. August 2020
Bewertung ohne vorherige Einladung
Antwort von ShedsFirst
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that your refund was made on 7th August 2020.
If you have any further queries please contact us at help@shedsfirst.co.uk
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
Do not buy anything from this company.
Do not buy anything from this company.
I ordered a shed in May and had recieved no communicaton from them. Initially they insisted they would call to arrange delivery but 3months later I was still waiting so I contacted my bank to get the money back, and only then did they make an effort to deliver. They sent me a text message 50 minutes before delivery to tell me they would be arriving (When I was on holiday I might add). My mum told the driver I was away on holiday. I recieved my money back from the bank and now I'm recieving calls about £65 failed delivery fee.
11. August 2020
Bewertung ohne vorherige Einladung
Antwort von ShedsFirst
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that your refund was made on 14th August 2020.
If you have any further queries please contact us at help@shedsfirst.co.uk
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
Do not buy from here
Do not buy from here. Shed did arrive before date stated online but roof braces left out. No one answers phone and still no replacement parts.
10. August 2020
Bewertung ohne vorherige Einladung
Antwort von ShedsFirst
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that the shed you have purchased does not come with roof braces.
If you have any further queries please contact us at help@shedsfirst.co.uk
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
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