Seventhstitch Bewertungen 

Ordered a king size mattress protector from Seventh Stitch directly through their website which I received on 14th January 2025.
On opening the package I immediately noticed that the protector was extremely poor quality and quite frankly I expected more from my £23. Inspecting further the stitching was so poor that the side panels were already starting to detach from the top with visible holes.
I emailed Seventh Stitch and waited, and waited more and more. After 3 days I emailed again and this time I received a very polite reply "Send the Picture of Your Parcel".
I replied to this with several images of the issue and received the reply "Dear customer

We would like to sincerely thank you for notifying us about your experience as constructive criticism is what makes us learn our mistakes and focus on fixing them. Please be reassured that we will do everything in our power to make you feel satisfied with this purchase. We apologize for the unfortunate event that we could not satisfy your expectations. We are offering you a 50% refund to compensate for this. As it will save your time and money to send the item back for a full refund"
Looks like this is a trading name for IBRAHIM FABRICS LIMITED run by Sulman KHALID based at the same address.
Manufacturer, Importer and wholesaler of poor quality goods.
I have declined the discount and simply said that I would like a refund and they have replied;
"If you want to return the item you can send it back to us at this address
Here is Return Address:
Unit 1 Seventh Stitch First Floor Sager House 7 Sager Street M8 8EU Manchester.
Please note you have to cover postage costs on your own. Please don’t forget to share the proof of postage with us right after you have posted the item back."
Ive reminded Seventh Stitch of their consumer rights obligations on faulty goods and await a returns shipping label.
My advice, avoid and don't order from them directly, on eBay or Amazon as the quality and customer service is terrible.

I ordered a double duvet set on the 30th december. It’s currently the 23rd of January and I’ve had nothing.
I have emailed with no reply and phoned which has gone to voicemail. I don’t expect I will have a reply from that either.
I don’t think seventh stitch is actually a legitimate company. Please save your money and don’t buy from them

You can buy this stuff of ebay, guarantee return or refund

No reply have ordered 2 separate toppers and no reply this is a joke fuming give me my money back…..NOT 1 reply

I ordered a super king-size duvet set on December 17, 2024.

Given the timing of my order and the increased demand on couriers during Christmas, I didn’t anticipate the parcel arriving by their stated delivery date of December 19, 2024.

On January 2, 2025, I followed up via email and received a brief and unprofessional one-line response: “I will look into this and get back to you,” without any salutation or signature. Since then, I have heard nothing back.

I sent another email on January 6, 2025, but received no reply.

On January 14, 2025, my phone calls went directly to voicemail.

I have called again and straight to voicemail. It’s a generic “your call can’t be taken, leave a message” response. Again no salutation or identification of who you are calling.

I have received no communication from this company and have not received my order.

After reading other reviews, I suspect that they are highly unprofessional and bordering on criminal. Selling goods without following through with delivery and going incommunicado are not the actions of a reputable organisation.

I regret not checking Trustpilot before making my purchase.

I unmistakably ordered a single instead of a double mattress topper, a min after the order I emailed them to let them know not to send this out, they did send it out so I had to pay for the return of topper. They still have not refunded me or returned my calls which I have left lots of voicemails for them. This is why people go to Amazon!

I bought a duvet set in the Black Friday sale. Great delivery but very poor quality, looks cheap and looks like a potato sack. Emailed twice to return the set with no reply at all from this company.
I do not recommend this company.

Item was faulty and after a couple of emails company refunded straight away

Don't buy from this company ordered duvet set for a Christmas present and didn't arrive. No email no contact nothing. Money still come out of bank Fuming !!!!!

Delivery was quite quick as ordered over Christmas period. Mattress topper nice and deep. Just hoping it will keep its bounce over time with use.

Sevenstitch never fails on quality and value for money and that is why I buy from them every time.A pleasure to do business with always.

Really good quality and very comfortable

Well made, lovely thickness brilliant.

It's fantastic

I put my order in on Christmas eve and it was with my on new years eve very quick service
Thank you

I purchased two 600 thread count Egyptian cotton deep double sheets. When they arrived I was a bit shocked to find that they were really thin and nothing like sheets of this thread count should be that I usually purchase.
I washed and ironed the sheets and fitted one to my bed. In less that a week the sheets had become really rough, uncomfortable and bobbled, it was so bad that I removed it and tried to contact the seller. I left a voicemail twice they did not respond so I sent an email. I received a very curt reply saying they would look into the issue and get back to me.
I have heard nothing in 2 weeks my original contact by phone was over a month ago.
I had to purchase some sheets elsewhere.
This company really need to improve their customer service as it is non existent.
I am now left with 2 sheets that are not fit for purpose and would question the claim that they are 600 thread count Egyptian cotton they are the worst quality sheets that I have ever purchased.
Buyer beware.

I've ordered a few times before and never had an issues however placed an order on the 29th November, received confirmation that my order was on its way on the 1st December. I then received part of my order a few days later. However I still have not received the rest. It's now the 18th December and like others have commented, the e-mails are bouncing back and his phone is going to VM. PLEASE REFUND ME MY £71.98.

Ordered on 13 Dec 2024 and on 18 Dec tried to ring the number on the website and it goes through to VM, and no response to my chaser emails. The tracking app requires you to share your data before you can track your parcel so you do not get that info if you do not allow your data to be shared. Really frustrating.

Deep fitted double sheet all stained they offered me a 50% refund as it would save me from the cost of returning it why should I pay to return don't try putting a review on there web page as they delete it only good reviews are aloud what a joke this company is well I be going to trading standards I have refused the 50% refund so waiting on response DONT BUY

Probably all great if you're goods arrive. However if delivered to wrong address neither Evri or Seventhstich want to know. Evri tells you to contact SevenStich, asking them to reissue goods and then claim compensation from Evri. I did this as was told by SevenStich, it wasn't there foult, their spelling not mine. Not worth risk using this company, they have now blocked me from all types of communication with them.