SEVENFRIDAY Bewertungen 5

Mailed Sevenfriday multiple times regarding broken watch that I may have warn about 50 times, and it broke. Now month's later no reply. Customer service is absolutely awful

This website responded to customer questions very very slow. They never picked up phone calls. Return request is very slow too. No return label inside the box or their website don’t even have a return option for you. I had to email the seller and still waiting for their return label or method. Glen was the one who responded to my email but when I requested the return/refund, he said he would escalate it to his manager. I don’t understand why a return is so hard. I bought the watch for my husband but apparently he thinks the watch quality is not worth the money, so I requested a refund&return. There is no answer yet…hopefully I could get an answer, otherwise, I would claim it with PayPal.

My experience with SevenFriday.com has not been a good one, I will never buy from them again on their website they say free returns with in 30 days. Well they received my return and it’s been now almost 30 days and I have not received my money back yet. They don’t answer the phone and every now and then when they decide to respond to your email a guy by the name of Glen says we are looking into it and than Cheers. You can’t get no where with them. The watches themselves are great but I would not buy from Sevenfriday.com. BUYERS BEWARE!!!!

The watch broke down immediately (the face fogged up at the first transition from an outdoor to an indoor climate). I then sent it back for repairs, this took them almost six months to realize (under warranty). It was virtually impossible to get a reply to my emails or phone calls and I had to make dozens of attempts.

When I received it back it fogged up on the first journey through my front door again. FYI this was a brand new in-store purchase. This time they are again ghosting me through email and phone but with no responses whatsoever. The store where I bought this has stopped working with them so I guess I wasted a whole lot of money on an ugly bracelet.

I bought a brand new Q3-01 from a trusted ebay seller (779 100% +ve reviews). When I tried to replace the strap, one of the strap-release push buttons just popped off. Rubbishy quality. I called their UK AD (CW Sellors in Ashbourne) and informed them of the problem, stating clearly that the warranty was undated and unstamped. The lady I spoke with cheerily said that was fine and that I should send it to them. Trekking down to my PO, I sent the watch by registered mail (£7.25) as instructed. I then received a call from CW Sellors the next day saying that as the card was not stamped, they could not do anything with the watch a SEVENFRIDAY would not repair it, despite it being a 2016 model (and thus definitely covered by the 2 year warranty). This very poorly reflects on BOTH the quality of SEVENFRIDAY watches AND their pathetic customer care (and integrity).