I closed my account on March 14, yet the company continues to charge me every single month! Even worse, there is absolutely no record of these payments in my account history, and no option to c... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Price increased from $39 to $599 with one month notice. Zero value added. Mobile interface is broken. It took them two months to remove an irrelevant banner from the dashboard that completely blocked... Mehr ansehen
Unternehmen hat geantwortet
Not serious, do not trust them. Makes promises that they won't keep, hiding behind "well our business partner is no longer here and it's their job to help you, not ours". Basically pretends to be a re... Mehr ansehen
Unternehmen hat geantwortet
They updated the prices with 30x after sending notification emails which went straight to the spam folder, not notifying anyone. 600$ is a joke of a monthly fee and far more expensive than any alterna... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
SendOwl is an all-in-one digital checkout and delivery platform designed to help creators successfully sell and automatically delivery digital products - wherever they sell. No transaction fees. Try it free for 30 days.
Kontaktinformationen
Vereinigte Staaten
- support@sendowl.com
- www.sendowl.com
1.6
Ungenügend
158 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 71 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Great service
Great service, easy to use and understand, never had any problems. Thank you!!!
24. Mai 2023
Antwort von SendOwl
Carolina, makes us so happy to see this. We exist because of merchants like you, so thank you so much for your business.
Been using this service for years to…
Been using this service for years to sell my books. Excellent.
15. Mai 2023
Antwort von SendOwl
Sean, we love seeing merchants like you having such a long term happiness index on SendOwl!
Antwort von SendOwl
N.E. we love seeing "great customer service " + "affordable" together. It's what we strive for. Thank you for your continued support.
Stagnant product for last 6 years
Stagnant product for last 6 years. No innovations, no improvements. Bugs and issues reported years ago haven't been addressed.
The good part is that since they have stopped making changes, it has not given any surprises in terms of new bugs.
8. Mai 2023
Antwort von SendOwl
Hi there! Thanks for being a loyal customer for so long! I just wanted to note a few big updates over the past year. We launched our Stripe App, our LinkTree app (which allows merchants to sell digital products directly from Linktree with one click, the only App that can do this), migrated to auto scaling on AWS infrastructure, and we are about to ship automated tax calculations with TaxJar (next week!). We're also launching a new create product experience in June/July.
That said, I realize and appreciate for awhile that we didn't ship enough new stuff, but keen to keep shipping, fast!
We'd love your feedback, what else would you like to see SendOwl launch?
I'm the CEO here, and you can reach. me at support@sendowl.com Look forward to hearing from you, and thanks again for your business.
Sendowl is SO easy to use and the price…
Sendowl is SO easy to use and the price is excellent. The one major draw back that I cant overcome is when people who have purchased my subscription product cancel their paid subscription, it unsubscribes them from my mailing list. Other than that, I love sendowl!
1. Mai 2023
Antwort von SendOwl
Carly, love it! Keen to keep you happy so if there is anything we can ever do, please do email us. Take care!
No recent issue
No recent issue. Just ongoing appreciation of how convenient the platform works for looking up products and records. Also appreciate the reports.
17. April 2023
Antwort von SendOwl
Thanks Judy, very happy you're having a great experience so far.
ZERO customer service!
Customer service?? What customer service?? Is that when they supposed to get back to you and help with a platform they provide? But they don't help with anything. I'm not sure what they do and why any merchant would want to use them?? I paid for an e- book, downloaded it to kindle as I do all my books all the time, but it just wouldn't appear. Their response was that they couldn't help. What? They don't know how their own app works? Well I am disgusted. In the end I pursued and eventually managed to get it onto my kindle library all by myself but with great difficulty and frustration. The company should be able and keen to advise how to get their app onto one's reading list. If they can't advise, who can??? Terrible service.
24. April 2023
Bewertung ohne vorherige Einladung
Antwort von SendOwl
Hi there. I'm very sorry for this experience and I can assure you we take all customer service requests related to our platform technology very seriously and generally respond within 1 business day. That said, can you please send a note to support@ and ask to forward to note to Matt so I can sort with you directly?
Antwort von SendOwl
Thank you, Michael. It's great to have you on our platform! Reach out if we can help with anything.
It's easy and perfect for our business
11. April 2023
Antwort von SendOwl
Thanks for sharing! We're thrilled to hear that. If you do have any other feedback or features you want to see added, email us at support@sendowl.com. It helps us improve our service for all.
Very easy
Very easy, they don't rob you like so many other companies offering similar services. I highly suggest them.
7. April 2023
Antwort von SendOwl
Thank you for your review. We try to keep our pricing low and fair for everyone, so it's great to hear we're working for your needs and that you recommend us to others. Thanks again.
Richard Marsigliano has been dead for…
Richard Marsigliano has been dead for two years! His death certificate has a copy sent to GoDaddy and that name should e removed until we get a new web master.
20. März 2023
Generally ok but they are missing some…
Generally ok but they are missing some really obvious features like pdf receipts for buyers. This is frustrating for us as it’s our number one customer request.
26. März 2023
Antwort von SendOwl
Thanks for sharing your feedback, Brian! We have PDF invoicing for end buyers on the roadmap and we'll keep you updated on that development. [update: Brian, can you please send a note to support@sendowl.com so we can put you on the list to reach out when PDF invoicing is ready?]
The Owl sits in the background and I pocket the cash!
The Owl just sits in the background, working away for me, and sends me the profits!
16. März 2023
Antwort von SendOwl
Thank you for this awesome review, David! We are so proud to enable creators such as yourself to monetise your knowledge and expertise online!
Some transactions fail
23. März 2023
Antwort von SendOwl
Hi, sorry to hear that! We can investigate what happened for those transactions to fail. Your payment gateway (Stripe, PayPal, etc) process the payment, so it's possible something went awry there. Can you please email us at support@sendowl.com with the order IDs or buyer email addresses? With those details, we can dig into what happened. Looking forward to finding a solution for you!
SendOwl is incredibly affordable, easy to use, and functional
SendOwl is incredibly affordable, easy to use, and provides the necessary functions for my application, which is selling PDF books with the buyer's email stamped on each page to reduce piracy. That's all I've used the service for.
I've used SendOwl since 12/2016 and have never had a customer complaint about the service. That includes about 500 individual sales.
17. März 2023
Antwort von SendOwl
Thank you for sharing you experience with SendOwl, Jan. We are very pleased to hear SendOwl has been working well for you since 2016! Reach out to us in Support if we can help with anything.
Antwort von SendOwl
Thank you for the review, John! We greatly appreciate it. Let us know if we can help with anything.
Extremely helpful customer service
Very user-friendly product and extremely helpful customer service! I've been a happy customer for many years.
27. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von SendOwl
Thank you for sharing your experience with SendOwl, Helena! We are proud to have you using our service.
Great value for the price
Affordable and user-friendly product, great value for the price, helpful customer service! I've been a happy customer for many years.
22. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von SendOwl
Thank you for taking the time to share your experience with SendOwl, we greatly appreciate your review. Of course, reach out to us in support if we can help with anything!
Its just easy
Its just easy. After trying multiple cart options. This one just works.
14. Februar 2023
Antwort von SendOwl
Thank you for sharing your experience, Cathy! We're so glad to hear SendOwl is working for your business needs.
Beware of bad Stripe tariff and dark patterns
On the surface SendOwl looks pretty reasonable with its $15–40 of monthly fee and $0.04–0.03 per transaction, in addition to your Stripe fees.
What's not so obvious however, is that the Stripe tariff SendOwl will apply is not the same tariff that you see in your Stripe account.
It's not something SendOwl will show you in its plan comparison but a rather small print below: "2.9% + $0.30 for merchants located in the United States. Add 2% for merchants located outside the United States".
Yes, that's right: with SendOwl you pay 4.9% + $0.30 even for for standard European cards instead of 1.5% + €0.25 that you would have paid if just using Stripe checkout. And don't forget to add SendOwl monthly fee plus $0.04–0.03 per transaction on top.
So, in reality, trading via SendOwl will cost you 6–8% on average, depending on your prices, compared to 3.5–4.5 of Stripe checkout.
What's the takeaway? As usual: be careful, do your own research, do your maths and always read small print.
12. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von SendOwl
Hi there! Thanks so much for the note. We are working with Stripe to enable EU pricing automatically. For now, we have no way of doing it programmatically which is why we have to add int'l card pricing and Fx (our Stripe account is domiciled in the USA). Can you do me a favor and reach out to support@sendowl.com and ask to forward to Matt so I can give you some ideas for how we can lower your pricing? Sincerely, Matt
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.