Received our villa sofa which is lovely but we had ordered two power chair ends or so we thought as the order shows recliner cups which shows that our intent was to have recliners however seems there... Mehr ansehen
Standort
Standort wechselnUnit 1, Red Square Retail Park, Sompting Rd, BN14 9LA Worthing, GB
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Das sagen Bewerter
Had a very enjoyable experience was told the night before of our expected delivery time and again on the following morning. The 2 delivery men were very respectful of our home and swiftly had our... Mehr ansehen
Delivery was good but missing lead for recliner and damage to sofas Then a very unhelpful call with customer service so don’t know if it issues are getting sorted Went to shop and was told to c... Mehr ansehen
Unternehmen hat geantwortet
From start to finish, everything in our experience went smoothly. On visiting the branch we were given both the freedom to browse and great support when needed. We ordered our sofa, were given an esti... Mehr ansehen
Unternehmensdetails
Über poltronesofà - Worthing
Vom Unternehmen geschrieben
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Vom Unternehmen geschrieben
Kontaktinformationen
Unit 1, Red Square Retail Park, Sompting Rd, BN14 9LA, Worthing, Vereinigtes Königreich
- +441917313300
4.5
Hervorragend
311 Bewertungen
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Shop staff helpful at point of sale
Shop staff helpful at point of sale. Delivery crew very good. Furniture good. A couple of issues need sorting out.
22. Mai 2026
Antwort von poltronesofà - Worthing
Ciao Mike,
I hope you are well and thank you for your 4* review.
I am pleased to see that you found the sales team to be helpful and had a positive service from our delivery crew.
I have tried to call you today regarding the issues that you need to have resolved, there was no answer however I have left you a voicemail.
Please feel free to contact our aftercare team on 0191 7313300 or email us at socialmedia@poltronesofa.co.uk and we can certainly take a look.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Polite and explanation clear
Only a bit late, but rang first to give me an ETA. Explanation of sofa working clear. Delivery men polite and helpful.
21. Mai 2026
The staff at the Worthing store were…
The staff at the Worthing store were great, the delivery team were great and most importantly the sofa is great!
19. Mai 2026
Great shopping experience
The store was clean and well laid out, The staff were friendly Kind and patient, nothing was to much trouble for Callum in particular.
16. Mai 2026
they kept us informed on the delivery
they kept us informed on the delivery, they arrived within the time allotted , they where quick in putting the sofa together, and they took all the packing away. Very efficient. Thank you guys.
16. Mai 2026
Great service and the guys who put it…
Great service and the guys who put it together where very polite and professional
16. Mai 2026
Staff (Paul) in the worthing store was…
Staff (Paul) in the worthing store was friendly and also the delivery details leading up to the delivery spot on
14. Mai 2026
Nice quality sofa
Nice sofa, good quality at a reasonable price. It was delivered on time and the delivery people were professional and efficient - I'd recommend.
16. Mai 2026
We ordered our sofas in January and…
We ordered our sofas in January and were given excellent service and an expected delivery week. The sofas were delivered in that time line and the two guys who delivered and set up the sofas were extremely efficient and friendly. Overall, delighted with the service from start to finish.
10. Mai 2026
From choosing the furniture in the…
From choosing the furniture in the showroom and the delivery and construction we had excellent customer service from friendly and helpful staff.
The only thing that was disappointing was the long wait for the furniture.
12. Mai 2026
The two men were very polite and…
The two men were very polite and helpful and very tidy about not leaving any rubbish.
Mr Mrs Henley
14. Mai 2026
Staff and delivery were excellent
Staff and delivery were excellent. Recliner and sofas are exactly what we ordered, but , lower base cushions on the front faces are creased / misaligned not flat like all the display examples. So am disappointed as it arrived yesterday. To be fair the after sales/ Aftercare team ( Lesley) was very helpful and apologetic regarding this issue and passed the case to Amera group for further review. We look forward to the issue being resolved asap.
12. Mai 2026
Antwort von poltronesofà - Worthing
Good Morning,
I hope you are well.
Thank you for taking the time to leave us your review and for the feedback following your order and delivery.
First of all I am very sorry for the concerns raised with your furniture and will aim to have this resolved for you as quickly as possible.
An appointment has been booked with Emmiera for 08/06/26 where a technician will attend to take a look over you sofa.
Once this has been actioned, and we have received the report, we can then discuss the next steps with you.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Plenty of staff to answer our questions…
Plenty of staff to answer our questions without high pressure selling.
8. Mai 2026
Great communications and updates re…
Great communications and updates re time.of delivery. Very carefully delivered and installed . Really nice and friendly guys who delivered. Amazing service.
8. Mai 2026
The staff and delivery drivers were…
The staff and delivery drivers were very good.
Love our new sofa
10. Mai 2026
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