From ordering to delivery - absolutely perfect. The young gentleman trainee at Straiton was great, very friendly and thorough, explained everything very well. SCS were in contact communication regarding delivery and then the two delivery guys. They were just amazing! Sofa was a bit tricky to get in but they managed no problem and assembled it where I wanted. Amazing service

The delivery men were fantastic - they phoned to give advance notice of their arrival and after a quick look to see where the sofas were going they got right onto removing all the packaging outdoors before bringing the furniture inside.
They arranged it perfectly, tested the recliners worked as expected before taking all the packaging away with them.
They were nice and chatted away in a friendly manner throughout their time.
A giant thumbs up from us to them.

Excellent customer service from our first visit to your store with a first rate delivery team.

From when I walked into the shop till the delivery, everything went well! Communication was excellent.

Sarah, our customer advisor was spot on, fun friendly and very professional, she made us feel at ease straight away and presented us with all our options on our preferred sofa, it was a pleasure buying from her and I’d urge anyone shopping for a sofa in the Straiton area, to pop into SCS and see Sarah.

Great service, guys were brilliant and sofa is great, thank you from a very happy customer

Excellent service professional and very efficient

David & Jay are a true asset to your company! Very professional and natural customer service. David gave us as much time as we needed to make our decision, also taking time to explain all the possibilities and never once put pressure on. Made us a lovely coffee too! Thank you for a pleasurable experience! Kim & William Davidson.

Stef was so friendly and warm. Got us a drink and helped us with everything we could ask for from the right sofa and the right fabric. Made my child and got him to help

An excellent experience, sales chap was lovely, helpful and experienced.

The tracking system could be better as the times kept changing for delivery apart from that perfect delivery. They even set it up and take away the packaging, Nice and Polite staff.

Jay was polite and very helpful went above and beyond and made the transaction smooth and quick.

Thought I would come back and update my review. I finally received my sofas on the 29/4/2025 . The delivery guys we're fantastic nothing was to much trouble for them . I received a call last night from SCS to give ,e a jester of goodwill of a £150.00 but I declined this offer as we only wanted our new sofas it never was about money.But thank you SCS of the offer of a £150.00 jester of goodwill. We are extremely happy with the Tobias sofa's . As I said before your delivery men we're fantastic they even offered to place my sofas we're ever I wanted them in the sitting room but I hadn't decided we're I wanted them myself. Could you please make the delivery guys aware that I'm very thankful . Thank you.

Been great from start to finish, salesman in shop was great, listened to what I wanted and found me the perfect sofa. Then on to the delivery - these two guys were top notch, friendly, professional and done the job well.

We had an absolutely delightful experience in choosing our sofa with the sales person, Assim. He was informative and helpful without being pushy. We felt very welcome and we thoroughly enjoyed the complimentary coffee. We are looking forward to sitting on our new furniture in a couple of months! Thanks Assim!

The salesman was excellent and did not push any product but he understood what we needed and did what he could to satisfy our needs

Was in today and seen Darren, he was very knowledgeable on the sofa's and very friendly. He was able to make the decision making so much easier, he also allowed time for me to make my decision. I would defo recommend anyone to pop in for a visit. All staff are also friendly and very attentive. Great service

I'm extremely happy with my new sofa purchase! The quality is outstanding — the materials feel durable and comfortable, and the craftsmanship is clear in every detail. It looks even better in person than online and fits perfectly in my space. The delivery was smooth and on time, and the customer service team was very helpful throughout the process. Overall, a great buying experience. I would definitely recommend this sofa store to anyone looking for style, comfort, and value!

Thank you Steph for your great service

Bought a sofa from Scs Straiton a few months ago and cannot fault the service I received in store from Assim and I am so happy with the quality of furniture

We dealt with Jay the salesman at your Straiton branch, he was fantastic to deal with.
Customer service was brilliant.
No pressure to buy.
10 out of 10
Will definitely use Scs again.