Really good customer service from start to finish.

I placed an order on 3 February got told delivery would be before 18th April. I then got told its delayed until 2 May and now its delayed until 12 May. I have had no furniture since 14th April had to get it collected ready for delivery. Not a happy customer, going to the store who placed my order to see what they can do. I will not be buying from you again and we have always used SCS I am very disappointed.

Very efficient and professional service. I was kept updated on delivery date and on the day I received several updates and a phone call. On arrival they were very thorough, taking photos before and after delivery. Both were cheerful and helpful despite having to get my furniture up two flights of stairs! Highly recommended. Thank you!

From manufacturing to delivery the process had been extremely slow and frustrating. The manufacturing took longer, delaying my delivery by 2 months. Then on the day of the delivery 12:30-13:00 slot, it was 6 hours late delivered at 6pm! Around 2pm I had been on the phone in the queue for 40 minutes. Eventually had to leave my number in the queue for a callback. I received a call the day after which by then it was pointless. The third party contractors that handled the delivery had a flat tyre, and nobody from the offices bothered to call the customers expecting their deliveries. The communication between all parties involved is horrible.

The staff was helpful and very pleasant and made us welcome thank you

We loved the fact that as soon as we walked in to the building we wasn’t swarmed by staff and pressured to buy. After walking around for a while, we were greeted by a lovely blonde lady who was very helpful and kind. She talked us through everything and gave us a lot of information along with choices but never pressured us! We would definitely recommend her, she spoke from her own experiences and tried to get our grasp on everything!! She definitely helped us find our sofa.

I've been phoning numerous times & NEVER gets to speak to someone even a call back that never happens
I need to speak to someone at Head Office but don't get a reply .
I have travelled to Lincoln branch but was told there is nothing they can do only to phone the number which l tried with no luck at all.
I would like you to give me a call on 07753370599 to discuss the situation l'm in.sincerely Mrs Kempton.

Found once we walked in it was very calm no rush to buy staff were very helpfull

The assistant called jayne was very helpful nothing was too much trouble she went above and beyond

5 star for staff in scs lincoln
5 star for two men Tom and Mark who today delivery our sofa. Asset to company hard working polite .
After a longer wait than we were advised in January when we ordered ..
Unfortunately.
Customer service is lacking once you place your order .you cant ring anyone .. you queue for hours and hours .. one numbers on website isnt used anymore Lack of customer service STAFF ..if I buy a product I want to lias with the shop I ordered it from . It's so simple. All other companies do this WHY NOT SCS . Our sofa has arrived it really is lovely just what we wanted..would I use SCS again hmm only if they moved forward with there lovely staff they deserve better . Things have to change or customers will GO ELSE WHERE ! . Lovely designs but you forgot about the customer .

The lady Who served us was very nice and helpful very understanding

I purchased a small sofa on 06.01.2025 and paid for it in full on the day. I was given a target date of 28th Feb for delivery. Please be aware that you have to keep track of your order yourself on the SCS website. About a week before the 28th Feb, my order was updated with a new expected delivery date of 17th March. Since then, the delivery date has been updated to 24th March, 6th April, and 21st April. I have emailed SCS to find out what is going on and if I can get an actual delivery date from them (rather than be disappointed with never ending estimated dates). I have received no reply from them. I'm now wondering if I should contact Trading Standards because it appears SCS have taken payment for a sofa with no intention of ever delivering it to me. It is very frustrating. I still want the sofa. However, SCS need to be honest with me and tell me straight if they can't fulfil my order.
30.03.25, 14.30 - I have replied to SCS with the extra detail that they have asked for.

purchase was made easy with no pressure (what a change that makes!) and the delivery process was simple to follow and the delivery guys were very good and very helpful

The sales person was very helpful, but needed to give us a bit of space to decide.
Is she on commission?
She was trying a little bit too hard

Carpet is lifting across the whole floor. Has not been fitted correctly - since had it looked at by a local fitter who say SCS haven't fitted it correctly!

Paid £1800 for this crap!

I have been on hold for an hour then got cut off and now been on hold for one hour and 44 mins!

Still not answered.

I would seriously recommend not buy anything from SCS as if there is an issue you will be left hanging.

Back up service is horrific and who in there right mind thinks it is okay to keep a customer waiting for more than 3 hours to get through.

Carpet was fitted in October 2022, they had to come back to refit it and recut the expensive chrome door trim that had been done by an apprentice and was cut wrong with big gaps each side!

Now this issue - honestly wish I had never bought anything from SCS.

My first and last time - EVER!

Probably a good thing they have since stopped selling carpets

This company also lied to me when I purchased the original sofa and I had to reorder.

Wanted four seats with four recliners for a cinema effect - pretty straight forward right - WRONG!

They delivered 2 x 2 seaters with just two reclining.

Then had the audacity to blame me and say I must have ordered wrong!!!

Lesson learned.

NEVER AGAIN!

When we went to purchase the chair, no pushy sales person, we were left to browse all the stock, nobody followed us, when we were ready to speak to some body we found them close by but not hovering, we purchased what we wanted, informed of the delivery date and went away happy.

The day of the delivery we were kept informed of the time slot, then received two phone calls from the delivery team to keep us up to date with the delivery.
The two man delivery team arrived and were very polite and installed the chair, showed us how it worked, electric power, and asked if we needed any help with anything else,- nothing was too much trouble for them.

Delivery of large settee was excellent. Staff were careful, very polite and courteous.

Bought a sofa from the Lincoln showroom in the Dec sale. Salesperson was friendly, helpful and there was no pressure to buy. Delivery team were very friendly, well organised and professional. Only minor issue was the sofa was delivered a month later than we were originally told but as we weren’t in a particular rush to get it this wasn’t a big problem for us.

We wanted a corner sofa for our lounge and went to the Lincoln store with the measurements of our lounge, the sales person measured what we were after and assured us it would fit, we waited a couple of months for it as expected and when I came it was to big so we had to leave a section of it out which I now have stored in the garage as its no use to me, there was a cable missing which the delivery guys reported, however we never heard anything from SCS and after several phone calls of which we had to wait about 2hrs for a call back we still got no joy, I ended up going back into the store and spoke to the manager, he said he would look into it, 3 weeks later we've still heard nothing so we have emailed the manager again and we are now being told the cable will arrive in April, so it's taken then from December to April to sort me a cable out yet when you walk in the door to the shop the sales team are all over you like a rash and won't leave you alone.

Store service was great at Lincoln, don't bother with customer support as it's non existent! Phoned to make my balance payment as the email the text promised me never arrived and was told it's a 200 minute wait..😂, Asked for a callback that never came. phoned next day bang on 10.00am when they open and been waiting 20 minutes to date....useless. They clearly don't want my money....

40 minutes now and still no further.....🙄

I'm actually starting to think that there is nobody there.....it's just a sham to make people think they have customer support...😄

1 hour and still waiting.....

1hour 20 minutes.....

Hallelujah....got through at 1hr 26minutes to be given an apology and we are very busy.....yeh I guessed that.

Update 14.04
Note the apology on the standard response, they are not sorry, if they were they would get it sorted. Not good enough, next time I'll go elsewhere. A customer lost.