Really lovely sofa beautiful colour The Man came put it in the room put it up for me lovely service

The whole experience at your Cribbs store was very good. This was due in part by the attitude and knowledge of Stuart. His patience and knowledge of the suites in store was excellent.

We were surprised the store at Cribbs had sofa beds in stock to show us as other furniture stores hadn't and Sofie was extremely helpful with information..we made a satisfied purchase.

Excellent service in store and throughout the delivery process

Amazing friendly staff .. very knowledgeable and professional
Poor internet so form and pen used !!
Got what I came in for and was very satisfied with service
Only draw back , gave to wait 8 weeks

Attention at shop was absolutely amazing.
Waiting for deliveries, still in place.

Beautiful just beautiful

Lovely staff brought a display sofa and arm chair just dissapointed that it takes so long to deliver whe it`s already at the store

Have not been greeted and assisted in the manner in which the staff dealt with our query and especially the knowledge and help we received from the manager

It was the depth of the mattress which sold it to us and we're yet to see if the colour chosen is right for our lounge (as we could only see the sofa with that colour in shop lighting).
However your staff were very helpful and friendly, plus the free bag and tape measure made a huge difference!!! 😂
Looking forwards to it's delivery in the near future. 🫰

Lovely friendly staff member who was very knowledgeable and had plenty of time to answer our questions. Coffee was a brilliant add on. Other staff were also happy to interact.

Our shop assistant Sophie in Cribbs Causway Bristol was incredibly helpful and very pleasant to deal with.
Made the whole process of choosing much easier and enjoyable.

Excellent, well looked after, sales person very knowledgable

Kseniia served my group and from the minute we walked in, her customer service was outstanding. It didn’t matter how many sofas, fabrics, variations etc we talked about, she was enthusiastic, patient and professional throughout. Her colleague had said she’d started only a month before, and we were amazed by her knowledge of all sofas. She explained everything thoroughly and effectively. The sofa prices and quality were great and we ended up purchasing a sofa, cuddle chair and foot stall.

We visited the store 1st Feb to look for a new sofa.

On arrival we initially saw Lowri, who askwed if we needed any help. At that time we were just looking at what was available.

After about 30 mins we located Lowri and enquired about the one we had identified as being the one for us.

Lowri was exceptional from start to finish, offering advice.

We left and checked the other stores at Cribbs but nothing matched what we had seen in SCS. We returned and again spoke to Lowri. We took some measurements, went home to make sure that it would fit in the space, in our lounge.

We were returning on 4th Feb to complete our order.

On the morning of the 4th Lowri contacted us to confirm if we were still coming to the store and stated that there was now a further 5% off offer.

Excellent customer service.

We returned that afternoon, choose the sofas/colour all nice and straightforward.

Lowri was was excellent from start to finish and an absolute pleasure to deal with and a credit to the company.

We were told it should be delivered at the start of April but received a message to say delivery would be the 31st March.

Again, excellent communication from the delivery company/drivers on the day, who delivered the suite early, unpackaged, built, took away packaging and left a fabric care package for our use.

Cannot fault the whole process and would definitely recommend.

Amazing sofa and great delivery team
Thankyou

We bought The Mersola 3 seater and chair. The salesman if I'm honest was way over the top and a bit too friendly however we chose them and came away happy. We noticed the following day that he had not informed us the headrests came electric (we bought manual) however we were in time to change the order with an additional charge. 14weeks later they arrived. I was not happy with delivery I thought they would be wrapped I was wrong. Thank god it wasn't raining. We did have an issue with one however engineer came out and fixed it. He did say it was a common problem. The sofas look great and extremely comfortable. Would have been 5 * but did have a few problems.

They delieverd the wrong sofa. Different colour.I wasnt there to take delievery my son was. He messaged me a picture of the sofa wrong colour. 2 hours later i have a phone call when iam working. Sorry weve delieverd the wrong sofa. We have to come back and change it.

Brilliant service in branch but when it came to delivery all be it earlier than expected when it arrived the delivery men tried to ram the sofa through the front door even though the garage and back door was open after first assessing the routes, also advising the garage would be easier! After not being successful with the front door, they then tried the back door which the first piece went through. When trying the second piece they were very rough with it ramming it through the door several times and getting very annoyed! Then once the sofa was in and put together one of the men never checked the sofa or property for damage made me sign to say everything was ok with out giving me time to check. Only to find once they had gone that the head rest was broken and the fabric had a hole and was misshaped.