Failure to communicate and lack of online or other alternative payment method after ‘unique’ issue with credit card - despite promises to arrange a different payment method - AVOID.
Make sure to check the other 1 & 2 star reviews to prepare for disappointment.

S0069-1000439612 - SCS Castle Vale Branch

Repeated attempts to settle the outstanding balance via phone call to the branch failed - ‘our staff is unable to come to the phone right now’.

When finally getting through to SCS to pay the outstanding balance I was informed that there was only a ‘partial verification’ of my credit card and the payment could not proceed.

This is never happened before with any card I have ever used in the last 25 years.
The balance on the card was more than sufficient to pay off the outstanding payment.

I was informed that it would not be possible to use other cards or payment methods.
Bank transfers are also not possible.

I thoroughly searched the website for online payment methods - in vain, no online payment whatsoever. This was confirmed by the member of staff I spoke to.

Initially a member of staff told us that we would need to come in to make the payment in person.
In this day and age this is completely unacceptable to expect a customer to travel more than 45 minutes via public transport to the store

After making it very clear that this was not acceptable the staff member confirmed that they would contact the account apartment for a
secure email link for payment will be sent.

Of course no email with payment details or secure link ever materialised.

The member of staff also confirmed that they would get back to my wife or myself on the telephone.
My wife and myself had a single missed call on the following day without any accompanying message and no further attempts to contact us.

It appears that the inability or lack of interest from SCS to allow other payment methods will result in the cancellation of the delivery.
If this is the case - I see no other option apart from taking this to the Ombudsman.

The website does not give details of the complaints procedure & the contact form is not designed to deal with payment issues.

Having been informed my items where ready and I needed to pay the balance I called the store a total of 16 times over the past 3 days. Each time the phone went to answer phone and I left a voice mail. Likewise I had also called and left several voice mail messages with customer services and also emailed them. Not once did I receive a call back or email. As a result I went into store this morning with a view to cancelling the order due to complete lack of faith. Sadly I was unable to do so without losing my large deposit. If they can't be bothered to return a call when a customer owes them a large balance what are the likelyhood of them calling back if a customer called to lodge a fault ! I would say you'd have more chance of throwing a stone at the moon and it landing on it. Lesson learnt for me and my advise to others would be go else where as this company lacks direction and is very poor at communicating and looking after its customers

Really good service and so happy to the sofa I bought

Lovely sofa and the delivery people were amazing. Was unsure if it would fit in at first but they managed and left me a very pleased customer. Quick set up and friendly staff

Great service from Ranveer in castle vale branch. Really helpful and not pushy at all

Absolutely rip off and very bad quality made from India
Never buy from SCF
Especially 5 year insurance cover is fraud never buy

Excellent service in store with helpful staff. Excellent communication about delivery time. Polite phone call from delivery man. Very friendly delivery men , helpful and polite. Did an excellent job, despite having to carry furniture up 2 flights of stairs. Definitely recommend them.

Scs delivery men wete great very professional they placed the sofas where I wanted them and took all the packaging away. Well done men

Great service , the gentlemen who delivered was so polite and very helpful, did a super job putting the sofas together,
Delivered on time

Although a slight hiccup with first delivery, second was perfect. Men were polite, quick and efficient when they arrived. Very pleased with our new chair. Communication with all parties, salesmen at Castle Vale and delivery driverswas spot on. Thankyou

I could not fault the 2 delivery men. They were very professional and helpful. They were very friendly and done a great job. Very pleased.

They went to the wrong address, when I explained where we were, they said that they hadn’t been told that we live on an avenue, with no access. We always explain to deliveries our location. They reluctant to find us and deliver. When they securing the sofa together, they were constantly swearing. I had to give the one guy a hand because the other one just stood there. The sofa wasn’t properly secured together and has come apart, this morning .

Shopping for a new sofa set for my mother. She originally just wanted a corner sofa but Gulab noticed that she had issues standing up from a sofa so offered alternatives that would work better for her.

Wasn't a pushy salesman and allowed us time to discuss options without hoovering over us. When we came back a few days later to buy the sofa set we agreed on, he welcomed us with a big smile and made us feel very welcome. Offered coffee and water and explained the full sales to delivery timeline and answered all questions we had.

Overall, a lovely friendly experience. Highly recommend and considering going again in the future.

The delivery team kept us well informed of their ETA. They arrived within the time frame we were given and were extremely polite, friendly and efficient.

I had gulab as the person we spoke to to get a sofa for my new home. We didn’t have much to go off of but he took so much care and time with us in helping me find the right fit for my new space. Forever grateful for the time he took and patience he had

Very good thank you

This sofa came up a flight of stairs with a stair lift no problem. I had a phone call 30 minutes before they were due to arrive and email and text message the day before. They put it together and took away all the packing. The sales lady in scs was really helpful and advised me which sofas would be better to fit up the stairs, she was not at all pushy and I felt no pressure to buy.

Quick efficient polite and friendly, came in, sofa 1 piece at a time as they put it together. Checked it was all working, signed for done and dusted.
Ive had a great experience with SCS, right from Vanessa in the Catle Vale shop
Thank you

Quick, friendly , efficient