Very good communication to advise delivery slot. Tracking of the vehicle on line so you knew where they were. Excellent service from the two friendly guys, carefully unpacked the chairs from their b... Mehr ansehen
Standort
Standort wechselnUnit 6 Castle Vale Retail Park, Chester Road, B35 6HB Birmingham, West Midlands,, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
We had a friendly welcome, didn't feel pressured into buying a sofa. Giovanni was so helpful helping us choose the right colour and sofa, he even took the swatch we were interested in, to a different... Mehr ansehen
I visited the store at Castle Vale, once to view and order my suite 04 May, friendly and helpful staff, a good experience. I returned to pay the balance on my 2 seater settee and recliner chair pri... Mehr ansehen
Very happy with the sofa, no problems at all. Delivery service was excellent, did a great job and very professional. I would recommend to family and friends
Unternehmensdetails
Über poltronesofà - Castle Vale
Vom Unternehmen geschrieben
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Vom Unternehmen geschrieben
Kontaktinformationen
Unit 6 Castle Vale Retail Park, Chester Road, B35 6HB, Birmingham, West Midlands,, Vereinigtes Königreich
- 0121 776 5410
4.6
Hervorragend
1613 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Would just like to say a special thanks…
Would just like to say a special thanks to Kerry louise very helpful without being too pushy
11. Juni 2026
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
Very pleasant and helpful staff.
27. Mai 2026
Antwort von poltronesofà - Castle Vale
Good Afternoon,
I hope you are well and thank you for your review.
I am pleased to see that you had a positive experience and found the team to be friendly and helpful on your visit.
If there’s anything we could have done differently to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Lynsey - Poltronesofa at ScS
Social Media Team
Perfect Poltronesofa experience
👍👍excellent. Giovanni was so nice, very helpful but not pushy. Love the furniture we have chosen and feel everything was done to make us the customer feel listened to.
2. Juni 2026
Amazing staff member
We popped into the castle vale store today (2/6/26) just for a browse around as we were sofa shopping. We were honest with the staff member Kerri and said that we had already found a sofa elsewhere but was just double checking other places before we made our final purchase. Kerri was welcoming from the get go, they made sure all the sofas were switched on and looking their best (turning on lighting and features) they talked us through our options and directed us to the best sofas that matched what we had already found. I honestly can’t praise them enough.
We almost felt guilty leaving without giving them a sale!
I’ve tried to look on the company website but there is no feedback option so I’m leaving this here. Mainly hoping that Kerri gets proper recognition for a job done perfectly but also to let people know what a lovely friendly store it is at castle vale too.
Thank you for your time, advice and general conversation. You’re a credit to the company and an absolute superstar. Well done
Kerri 🙌🏾🙌🏾
2. Juni 2026
Bewertung ohne vorherige Einladung
Friendly
Friendly, welcoming service with no pressure to purchase. The staff were helpful, polite, and knowledgeable, creating a warm and comfortable environment throughout the experience. A pleasure to shop here.
30. Mai 2026
Love this furniture company
Beautiful company and nice cheerful staff spending time with you to choose a furniture of your choice nothing was rushed and a beautiful showroom.
28. Mai 2026
Antwort von poltronesofà - Castle Vale
Good Afternoon,
I hope you are well and thank you for your review.
We’re pleased to hear you had a positive experience with us and found the staff to be helpful.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
We would love your feedback as this helps us to improve.
Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team
Best ever service
Seeing happy faces and keen to help but left you alone when you need it .
As for the updates you can see where they are up to but could be a bit better to show when you’re items are on their way
As for when delivering excellent and the gentleman that came were very good all for us very happy thank you all
31. Mai 2026
Polite staff kept in touch to let us…
Polite staff kept in touch to let us now what time for delivery.
29. Mai 2026
Amazing service and kindness shown by staff!
The help that was received on the day was impeccable!
20. April 2026
I only went for a look
I only went for a look and ended making a purchase. Staff very helpful, patient and knowledgeable.. job done, can't ask for more.
20. Mai 2026
It was so good to be able to browse…
It was so good to be able to browse around the shop without being pestered by salesperson. The help was there when we needed it by a very good salesperson.
15. Mai 2026
Perfect
Although l have not received my sofa yet but will be arriving very soon thanks to the fabulous staff.
Thank you for all your help will recommend always 🥰
19. Mai 2026
Rude and Ineffective Staff
The staff at the Castle Vale branch are rude, dismissive and a barrier to those who are differently abled. They lack all customer service skills and seem unable to remember branch processes and procedures.
5. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von poltronesofà - Castle Vale
Ciao Jayde,
I hope you are well.
Thank you for taking the time to leave us your review and for sharing your feedback following your visit to store.
I am very sorry to read about your experience.
We do expect that the team are friendly, professional and helpful at all times so please accept my apologies that this was not the case for yourself and for any upset caused.
I will ensure that your feedback is passed onto the store, to help us improve moving forward.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Good service
The guys were patient and kind. Nothing was too much trouble. I’m happy with how they handled the delivery. Thank you to Avni and Josh.
16. Mai 2026
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.