We have had two sofas from SCS over the last 10 years and I've always been over the moon with the ones we've had. The last one was 6 years old and it was the best sofa set we've ever had. We only decided to change it so we could have power recliners, I massively regret that decision now.
We had two three-seater russi power recliners delivered at the end of October and we are so disappointed with them already after only 7 months. Within a couple of months, the fabric started to show considerable wear and excessive bobbling. I have had an appointment with a technician today who is appointed from SCS to come and have a look at the problem. He has tried to tell us that it is simply natural pilling or bobbling and is normal for the fabric? Surely this cannot be the case in a sofa that is only 7 months old. He is advised that we de-bobble it ourselves on a regular basis and eventually the fabric will settle down? Surely after paying nearly £3,000 for two sofas I shouldn't have to be doing this! Since the company has changed hands, the quality of the sofas seems to have gone massively downhill. I will never buy another sofas from SCS again as the fabric is really poor now. Such a shame
I really wish I could attach pictures to this post so people could see the disgusting excuse that we now have to live with. After only 7 months our sofa would pass for a 4 to 5-year-old sofa with excessive use.

Follow through on what you say, if you tell me
to expect an email, then I should receive one.
Don't tell me a delivery time & then not stick to it.
Keep me updated on progress I should not have to make several phone calls.

The delivery people were professional and friendly. They were very good at putting the recliner together.

My wife and I visited the Stafford store in November 2024. The sales team there were not very helpful. One person who was dealing with us, just left us in the store to deal with something else and another salesperson came and took over. It wasn’t very professional. We decided to go to the Cannock Store where James was very charming and helpful. We ordered two recliner chairs that he had demonstrated so professionally, paid a deposit and were told they would arrive in late February. In February we tried to call the store. Has anyone ever tried to call SCS? Their telephone call centre doesn’t function well. We failed every time to get a reply. So we travelled the 35 mile return journey to Cannock to see James. Oops, the chairs were not ordered in November, and the mistake was picked up in February. Now our delivery date was in May! On a second visit to the store in April, James told us that the chairs would be arriving in their Coventry warehouse in the 9th May. All good news. After that date we would be able to book a delivery. We demanded a discount, for the failed order, if we paid the remainder at that time and this was negotiated. James called me to say that the delivery date was set at 15th May. Oops, that day we planned to go on holiday. No use calling back on the phone as there’s not a direct line to the store. I visited the store again to let James know that we had planned for someone to receive the delivery. James said we would get a message the day before to let us know a time slot. The 14th May passed. No message or call. Then, on the 15th, without warning and while I was just lathered up in the shower and my wife still in bed, the doorbell rang. Two contract delivery lads had our chairs. We were their 3rd delivery that morning! I hope the first and second recipients had sufficient warning! I now understand that there is a direct telephone number to Cannock Store… a bit late for us to benefit…

From the start, the prices are very expensive on display only to be told you can have the settees cheaper if you don't have the reclining part added on to it. I'm sure you would get more customers if the cheaper price was on display in the first place.
The staff were friendly enough and ordered the settees for us easy enough.
When it came to knowing when they are coming, the delivery date was changed many times.
On the day we was given a time but then the settee was delivered one hour later than the time suggested.
The delivery did there job with swearing involved.

The two delivery men were brilliant, they even moved things out of the way and mauled 3 very heavy setters into a very awkward situation rooms. I cannot praise them enough.

Raj and the whole team made our visit to Cannock store exciting and fun. We were one of those back and forth customers between 3 types of sofa. Raj was extremely patient and gave us his best knowledge and ideas to suit our needs. We brought in the day! And I even popped back in to change my colour choice within the 5 day allowance for changes and was greeted warmly and assisted straight away. Best service I have seen in a long time! These people deserve a bonus! Credit to the company

A welcoming ambiance in the store very pleasant and helpful staff who didn’t hassle you but were there to answer any questions.

As soon as we walked through the door we were greeted by Raj..the showroom was stunning so clean well organised and smelt divine.
Raj asked us if we needed any help..we told him our requirements the service was fantastic. The great knowledge he had of his products. Nothing was too much trouble but he gave us space not pushy ..a fantastic cup of coffee was had.. we obviously purchased what we wanted and we were delighted.
Getting home we needed a little more info ..I emailed him and the answer was back straight away.
I have no doubt we will be using the store again plus we have definitely recommend scs to our friends.
Well done

In store staff were brilliant, very helpful, not pushy but after sales is appalling. Trying to book a delivery or speak to the team is terrible experience. Over 24 hours to get back on a recall telephone and over 1 hour waiting on the phone.

Ree was brilliant & helped us get exactly what we wanted. She had plenty of time for us and took her time measuring and showing us around to make sure that we were happy.

I was allowed to wonder without the usual hard sell, and when ready made my choice and had great customer service

The service was really good, friendly and extremely helpful, talking me through all the options available.
I was not pressurised into buying, but after answering the questions I had, I was left to look around and make my decision in my own time.
I really like the fact that all the colour options were available for whatever style I chose. The manager even went and found me a cushion, in the colour I thought I wanted, so that I could see what it would look like when made up.

This company is the worst company in uk they said we will deliver on Saturday after 12 weeks they sent Tex to say delivery on 29/3/25 1 hours jlater they said it will not be delivered please phone this number but no one answered so I tried phone customer service and the answer machine said press button 1 and we call you back 3 day later I got the call back just apologise saying not in delivery department but the store said it is in delivery department store then I phone coustomer service again still answering machine it says press button 1 and will get back to you I still waiting on Tuesday I had Tex to say delivery on 3/4/25 it was delivered I asked the driver and his mate what the problem with SCS and why can’t you get in touch with someone and the answer was not even they couldn’t get in touch and said it the worst company to work for so all you people please don’t go to SCS they only want you money and. Couldn’t care less after that

The team at Cannock SCS were fab… friendly, informative, and not at all pushy… I’m quite a high maintenance customer (🙈😂), full of questions and really particular with my taste and style… nothing was too much trouble, and all my ‘asks’ were accommodated with good humour… particular shout out for Nigel and James from the store!! And… the scent in the store, coming through the air conditioning was heavenly… ❤️
REALLY hope that the sofa is as awesome as the store experience…

Again, management have failed to email me back, this has been 5 days since I last heard of the store management and that was only because I wrote a 1 star review on here. Funny how within an hour I had an email back. Let's see how long it takes this time. Honestly, in my 39 years this is the worst company I have ever dealt with.

Excellent customer service. I didn’t catch the name of the female member of staff who saw us twice over two days in the Cannock store on 22nd and 23rd March, but she helped us massively in choosing our sofa for our new home. She was knowledgeable, patient and her expertise led us to the purchase of our dream sofa, in the perfect material and colour. I’d like to pass on my thanks to her as she was a fantastic help on a big purchase for our new property. Beautiful choice of sofas in every colour and material you could wish for. I’d highly recommend SCS to anyone. Great prices also!

Nice showroom, reasonable price, nice friendly staff.

Very helpful, could,nt do enough for us.