Saks Fifth Avenue OFF 5TH Bewertungen 530

My order was marked as delivered, but I never received the package. I immediately reached out to customer service and was required to submit a lot of information for an investigation. After waiting, they came back and denied my refund request, claiming it did not meet their policy requirements.

The issue is that they never provided any actual proof of delivery—no photo, no signature, nothing to confirm the package was delivered to me.

As a customer, I paid for an item I never received, and Saks OFF 5TH refused to take responsibility. Their response felt generic and dismissive, with no real effort to resolve the situation.

I would strongly caution others when ordering, as you may be left without a refund if something goes wrong with delivery.

Wish they didn't show stuff that's out of stock online. Annoying I filter sizes and it still shows me out of stock items.

They wouldn't do a price adjustment for me because it was past 7 days. I didn't even know about that and don't know why they still couldn't do it for me since they're shutting down the website soon. Beyond unhappy and won't be buying from them again.

If I could give them any less stars, I would! I shopped their closing sale at 75% off and got a great price on some pieces but unbeknownst to me now I’m getting hit for taxes and duties on imported shipping. Never was I ever told, nor does it disclose anywhere on their site, even in their shipping fees, etc., portion, do they ever state that.
This is just a PSA and a buyer beware because depending on how much you buy those import taxes, duties and fees, etc. get to be pretty expensive and there’s nothing you can do about it. You have to ultimately pay them because they had the shipping company pay those fees upfront for “them.” Supposedly to expedite delivery, but I think that’s a bunch of bull as well. Highly recommend you stay away from this company! They’re supposed to be a USA company.
Then, when you call them to remedy the situation, they tell you just to ignore it. That’s not gonna happen when you owe the US government some money, even if it is unbeknownst to you.

I place an order the whole reason was for an idiem I really wanted. Order was place after 10am that night after 7pm they tell me the idiem is no longer available by the time I seen it there was no one too talk too tried canceling my order but because some were final order idiems I could not so next day called them up and I was told could not cancel I only had 2 hrs after order was placed to cancel and can not return anything. Why would they have the idiem avaliable, but wait till you can no longer cancel to let you know about it. No wonder reviews are bad and stores are closing poor business practice no one maning inventory. I never order from here going back to my other store nor storm

I placed 2 orders and neither of them got picked up by carrier nor did they refund me in a reasonable amount of time. 3-4 weeks for a refund on an item that was never sent out is ridiculous. I will never shop here again. I believe they are using false items on their site and investing peoples money because nothing about this is acceptable or understandable

Ordered an item that arrived with the security tag still attached. I contacted customer service via chat and was instructed to return the item so the tag could be removed and the item sent back to me.
The company received the returned item but then declined to send it back. They stated they would issue a refund, which has still not been processed.
This issue was entirely caused by an internal fulfillment error, yet the resolution has not been honored, leaving the customer without the product or the refund.

Management, customer service training need to take place again Saks have really went down. Judge all customers the same regardless of their status

Terrible service. They make you wait 30+ days to issue s refund. I purchased a very expensive valentino purse and after a year, its all stringy and torn inside of the purse. I never experienced anything like this with my many other bags. The material is very cheap and deceiving!!! Be Aware!

Ordered two pairs of shoes and received only one pair. Initiated a claim the day I received the partial order and still waiting for a resolution 32 days after that, when they said they would resolve within 10 business days.

Avoid purchasing from this online retailer at all costs.

TERRIBLE customer service.

I purchased a pair of pants on sale at Saks Fifth Avenue and was never clearly informed that the item was final sale. When the pants did not fit, I attempted to return them and was told that not only were returns refused, but even store credit was denied. This complete lack of transparency and customer accommodation is unacceptable. Saks Fifth Avenue has lost my business permanently.

Ordered on 2 Dec , trying to chat or call since last 3 days finally someone gets connected and they don’t have order shipping status even after 10 days and they are even not ready to cancel. While placing order it did say estimated delivery 10 th Dec . Pretty bad attitude of Emanuel.

If there were zero stars, Saks OFF Fifth would be it. Purchased a lovely pendant with a box chain. After my son wore it a couple of times, the flimsy lobster clasp broke. It was for his 18th birthday, so I bought it early and recently gave it to him. He loved it, but now I have to have it fixed. And it's too late to return, 30 day policy. I contacted Saks customer service and told them, I'm not looking to return it, just a remedy that will help get it fixed. I would have been satisfied with a small credit to help get it fixed. Well, Saks offered me 5%. I thought, okay 5% credit off the over $320 dollar necklace, that's fair I guess. NO, 5% off of the repair, which I have to first get, then upload a copy of the repair receipt. So, it's sterling silver, so maybe the cost would be like $30 to $35 to replace the lobster clasp and little rings it needs. Well, do the math. I would get a whole 5% credit to help pay for the repair. Wow, a whole $1.50 or maybe even $1.75? That is just sad. Don't ever buy jewelry from Saks OFF Fifth. THe brand of pendant/necklace is EFFY, which I don't think is the best quality. Not well made at all. Lesson learned.

Wow. I wish I read these reviews before ordering (as I had never ordered previously).

I ordered several items over the black friday weekend--a leather jacket, 2 puffer jackets, and a cashmere hoodie. They arrived pretty quickly, but there were issues with every item. The leather jackets had multiple scuffs and scratches--even areas where the leather embossing and dye were absent. The puffer jackets were both larger than the provided sizes on the website and, even though the cashmere hoodie fit great, the head hole was too small. So, a fail all around.

Fast-forward to me calling to return the items b/c there is a $9.95 charge for any return. I called b/c I didn't think I should have to pay to return a damaged item. The rep agreed and as far as I can tell, the shipping won't be charged once my return is received--even though every confirmation I get includes the shipping as a deduction.

The real, glaring issue at this point is what I was told by the rep: "Returns can take 30 days to process and another 7 days after that to process your refund." Of course I was like, "Uh, what now?" Talk about a ridiculous, seemingly standardized policy. THIS is enough reason not to shop at Saks off 5th. I was told that if I returned the items in store, that my refund would be processed immediately and it was pointed out that there is a store in Chicago.

So, not wanting to deal with a "you're not getting your money back any time soon" policy, I trekked to the store. And, guess what? It's permanently closed. Again, wow. A rep should know this, even if I can't help but kick myself for not calling ahead.

Long story a bit shorter, products may or may not be accurately represented. They also might be damaged. And, to top off those risks, the return process is a relative nightmare. As far as I can tell based on my experience? This store is Saks refuse bin and should be avoided.

ZERO - Bottom line, their customer service department should be called TREAT THE CUSTOMER LIKE SHIT. Rip them off, not deliver product. The courier LOST my expensive purchase and off 5th saks REFUSED to replace it! they want me to RE-BUY it and they can charge me shipping all over again AND I waited for 2 weeks to call them about it. No One told me my order was never ever coming. I have to wait 8 weeks for a refund and now my BFF doesn't have her lovely birthday gift. I hate this place.

This is extremely frustrating that my package was delivered to the wrong address even after yesterday I spoke with a Saks employee who confirmed and assured me that my package would be arriving to the correct address. I do not like leaving negative Google Reviews or talking about this online, but I feel like this was a very preventable mistake on Saks. I contacted them to have this resolved asap due to this being my sister college graduation present next week, but got no resolution after talking to 3 different customer service reps. They told me they wanted 10-12 business days to investigate (not sure what they want to investigate, my package was sent to the wrong state). The other option I was given was to re-purchase the items. I asked what would happen if the investigation was declined and then I would have bought 2 identical orders and only received one of them; I wasn’t offered any solution. All in all, had to dispute charge with cc company. Will never be buying from Saks again, matter of fact, I will tell everyone I know never to purchase ANYTHING from this impeding-doom, free-falling failure of a company.

Terrible. The worst customer service experience I have ever had. DO NOT BUY STUFF HERE.

Never received my item although the carrier said it had been delivered. Saks Off 5th wanted 10-12 business days to investigate, and then another 3-5 business days to process my refund once my claim was verified. When I complained about the length of time, they offered 10% off a future order...

I ordered 2 shirts for me and my friend. The shirts were too short for my arms and my friend's arms. I tried to exchange them for another, even more expensive item, but the Saks Firth Avenue 5th customer service representative and his supervisor did absolutely nothing to help me. At the end of our conversation, I let the supervisor know that I will be no longer a customer at the Saks Fifth Avenue Off 5th and will never purchase any item from their store again.

The store refused to accept a return for a defective item, even though their policy says defective items ARE returnable. Extremely rude employee. Waiting for corporate response.

Hello
It has been more than a month since my order and it hasn’t been shipped yet… I contacted borderfree as well who Said the problem was on your side. How to proceed to get a refund and be done with all of that?