I called and spoke to James who was professional, friendly and very knowledgeable. My query was worrying me but within minutes James resolved it leaving me feeling reassured. He also explained how the... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Mandy was very helpful and super fast with replies. The instructions were easy to follow and direct to use. I had a very good experience and I no longer felt stressed about the situation like I had be... Mehr ansehen
Unternehmen hat geantwortet
I spoke to Zubair Javid and he was extremely helpful, it was really quick and sorted extremely efficiently and was helpful in explaining all my options to me. No wait at all. Amazing customer service... Mehr ansehen
Unternehmen hat geantwortet
Had a number of problems with my estate agent account. Contacted Safe Deposits Scotland. Spoke to customer service advisor Zubair Javid. He sorted it all out no problem at all. Five ⭐⭐⭐⭐⭐, Thank you... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
SafeDeposits is the leading tenancy deposit scheme in Scotland – with a unique position as the only scheme which is not-for-profit and based in Scotland’
Kontaktinformationen
1st Floor, 221 W George St, G2 2ND, Glasgow, Vereinigtes Königreich
- www.safedepositsscotland.com
4.9
Hervorragend
1119 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 87 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great service
it is great to have a telephone number to call for help and speak to an actual person who is willing and able to assist with issues
15. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von SafeDeposits Scotland
Hello Mrs G,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the great service you received from us and have shared your review with our team.
Kind regards,
SafeDeposits Scotland
Clear communication
The communication with the company, specifically from Shereen, was very clear, concise and helpful in regards to my query, thank you
12. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von SafeDeposits Scotland
Hello Margaret,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the helpful customer service and clear communication you received from Shereen and have shared this with them along with our wider team.
Kind regards,
SafeDeposits Scotland
Great service
Lovely, helpful lassie.
Quick to answer call and questions.
Thank you x
11. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von SafeDeposits Scotland
Hello Sammie,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the helpful customer service you received and have shared this with our team.
Kind regards,
SafeDeposits Scotland
Sharon was very friendly and explained…
Sharon was very friendly and explained everything to me in detail and even helped me to log in and filling in the form.
11. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von SafeDeposits Scotland
Hello Barbara,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the friendly customer service you received from Sharon, and have shared your kind words with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Antwort von SafeDeposits Scotland
Hello,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the fast and helpful support you received and have passed this on to our team.
Kind regards,
SafeDeposits Scotland
Great service
I found the website difficult to navigate so thought it would be easier to call. I spoke to the Zee who could not have been more helpful! Dealt with my request promptly. Very happy. Thank you
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von SafeDeposits Scotland
Hello Ciara,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the helpful customer service you received from Zeeshan and have shared this with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
What a lovely and helpful person Sharon…
What a lovely and helpful person Sharon was. She was delightful and answered all my questions and made everything easy for me.
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von SafeDeposits Scotland
Hello Edward,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the helpful customer service you experienced with Sharon, and have shared your review with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Safe deposits Scotland
I spoke with Shereen, she was very friendly and helpful. My account enquiry was dealt with immediately and she waited on the phone until everything was completed. Great customer service.
9. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von SafeDeposits Scotland
Hello Ellen,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the friendly and helpful customer service you received from Shereen. We have shared your positive feedback with them along with our wider team.
Kind regards,
SafeDeposits Scotland
10/10 would deposit again
Sharon responded very quickly and she was very helpful with sorting out my account. She also went above and beyond by getting my deposit back. Thank you!
9. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von SafeDeposits Scotland
Hello,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the helpful customer service you received from Sharon, and have shared your review with them, along with the rest of our team.
Kind regards,
SafeDeposits Scotland
I had an absolutely great experience…
I had an absolutely great experience with SafeDeposits Scotland customer servie. I spoke with them on the phone over a small log in issue, which was resolved quickly and with great care. they then kindly helped me through all of the following steps to make sure everything was okay and I understood what I needed to do. they were efficient, kind and effective. thanks so much
9. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von SafeDeposits Scotland
Hello Ophelia,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the great experience you had with a member of our team, and have shared your review with them.
Kind regards,
SafeDeposits Scotland
Spoke to Zubair Javid who was really…
Spoke to Zubair Javid who was really helpful and informative on what we were required to process deposit repayment.
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von SafeDeposits Scotland
Hello Alison,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the helpful and informative customer service you received from Zubair and have shared this with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Zeeshan Rafi was the most helpful…
Zeeshan Rafi was the most helpful person i have ever contacted iany call centre he went above and beyond to help sort my deposit refund i thanks G Gilmour
5. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von SafeDeposits Scotland
Hello Mr Gilmour,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the helpful customer service you received from Zeeshan and have shared your review with them along with our wider team.
Kind regards,
SafeDeposits Scotland
The customer service is super helpful…
The customer service is super helpful and responsive. I was helped by Shereen Mohammed; he responded quickly and provided me with detailed answers.
5. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von SafeDeposits Scotland
Hello Audrey,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the helpful and responsive assistance you received from Shereen and have shared your positive feedback with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Excellent service
Excellent service, everything was made so easy from start to finish.
5. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von SafeDeposits Scotland
Hello Gary,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the excellent customer service you received and have shared this with our team.
Kind regards,
SafeDeposits Scotland
Customer service - Zubair
I had a bit of a problem confirming acceptance of a repayment and Zubair got back within the hour having sorted it and giving me very clear instructions for moving forward. Very efficient customer service
5. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von SafeDeposits Scotland
Hello,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the efficient customer service you received from Zubair to help with your repayment, and have shared this with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Zee was super helpful on the customer…
Zee was super helpful on the customer service. Helped me when I couldn’t get into my account. Im a very happy customer!
5. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von SafeDeposits Scotland
Hello Ben,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the helpful customer service you received from Zeeshan, and have shared your review with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
So straightforward.
5. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von SafeDeposits Scotland
Hello Libby,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the positive experience you had with us and have shared this with our team.
Kind regards,
SafeDeposits Scotland
Excellent service
Excellent service, very helpful and polite.
Helped me with the process to recover my deposit.
Thank you
5. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von SafeDeposits Scotland
Hello Shedboy,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the excellent customer service you received and have shared this with our team.
Kind regards,
SafeDeposits Scotland
Safe deposit- Sharon McIntosh member of staff
I had a lovely experience speaking to Sharon McIntosh over the phone today. She was really kind and reassuring and took her time to make sure I understood each step needed to sort out the matter at hand. I perfect example of what exceptional customer service looks like. Speaking to her really made my day such a kind lady and wish her all the best in her career. Highly recommend her
4. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von SafeDeposits Scotland
Hello Harrison,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the positive experience you had with Sharon, and have shared your kinds words with them, along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Help centre staff great.. Web portal terrible
Help centre staff are lovely, very helpful and really know their stuff, though that’s probably down to the following..
Using the web portal is unintuitive and feels old fashioned. Needs a bit of a revamp.
Maybe its one of those things where you have to be a frequent flyer to get the hang of it.
4. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von SafeDeposits Scotland
Hello,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the great customer service you received and have passed your feedback regarding the web portal on to our team.
Kind regards,
SafeDeposits Scotland
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