Saint Andrews Bureau Bewertungen 

I would give 0 stars if I could.

They are utterly useless. I agree with the previous comments about staff member NF. She is extremely rude and has a really nasty attitude and doesn't know how to talk to people in a nice way. I was shocked at the way she talked to me. Her boss surely can't think this treatment is acceptable.

The rest of the staff are equally useless. They consistently lie, don't respond and are extremely slow at dealing with anything.

I would not recommend them to ANYONE. The reviews speak for themselves.

Avoid, avoid, AVOID!

I would avoid renting from this company. They charged me a £330 fee to change the name of one of the named tenants on our contract. When asked for proof of these costs they would not provide any. 2 years ago we did a similar name change and were charged £175. When asked why the fee had almost doubled they said 'Landlord’s contract and their fee has been reviewed since then'. When asked if we were notified of these changes they avoided my question, instead referring me to a clause in the contract stating they can charge a £50 admin fee plus any 'reasonable' costs incurred by the name change. When asked, they failed to provide a justification for the increase in 'reasonable' costs for the name change between 2022 and now. Because I am the one 'breaking' the fixed term contract without a break clause (despite the fact a replacement tenant has been found) they are threatening to not change the named tenant unless the fee has been paid. I'm not sure if this is legal (see Tenant's Fees Act 2019) but I have given in to their demands to make life easier for my flatmate. I would strongly advise avoiding using this company in the future and if you have no other choice, ask for a break clause to be put in the contract.

Agree with the comments on SAB (Cambridge) especially the rudeness of NF. I had to deal with SAB in early April was because of a water leak from a property managed by them which affected my apartment and which the owner of the offending property took no direct responsibility. SAB's emergency hotline was not managed at the weekend, had to leave a message and someone eventually calls back. There was no urgent action by SAB to get in contact and I was directed from their letting department to estate management had hence Noreen Farrow. She demanded I obtain insurance quotes for the damage caused by their clients' apartment and refused to consider compensation for damage to the electrics and the fact that I had to use alternative accommodation. SAB were not even initially interested in viewing the damage for their own assessment but later, reluctantly, obtained one quote through their preferred building contractors (Hadley Property Services). These contractors quoted £3676, the lower of two insurance quotes. Hadley Property Services then subcontracted the work to an unvetted semi-skilled builder (and unskilled assistant) who informed me the work was valued at £2k. The partial reinstatement work was extremely poor and took many days longer than originally stated. The main contractor never visited to check the work had been completed (still not complete and its now October) and SAB has never been in touch. SAB's insurance company may wish to get in contact to find out how much they have been ripped off. If there's a next time then I will follow a legal route directly with the owner. The mismanagement and rudeness of SAB means as an owner I would never ever consider to have property managed by them as I would not want them treating neighbours like they did with me. I will never consider using Hadley Property Services either as a direct result of this.
SAB may respond by saying they dont have any record of who I am. That fine because I will update this review with one of the rude emails I received from them from the 8th April 2024.

They don't care about tenants. When you left the house they came and check proper everything and there standards are very high. They try to take the deposit or maximum they can. This is not fair because they dont't have the same standards when they do the check in, and "forget" to tell about other hided problems. Each problem with that property was ignored or treated with superficiality by Sab property manager..

Terrible talking to Agent Noreen. The rudeness and lack of professionalism is ridiculous. She shouldn't be working in a customer facing role if she thinks she can talk so rudely to clients. Serious training and supervision is required. Cant recommend her or SAB to anyone.

It is a thumbs down from us. After renting for over 12 years with SAB they are very unprofessional. They do cheap botch it jobs on an already mouldy damp house. Please stay away especially if the landlord is Lord of the Manor Lord Trumpington. Bullied with section 21s just because we queried an increase to rent. .... house is mouldy damp and was infested with moths under the cupboard but didn't dare ask for help. A boiler that should have been condemned and disgusting rotten decades old windows and kitchen. Bullying agents. Glad to be out in our own new home.

I was amazed at the lack of understanding and professionalism of this agency! I had a bad experience with Agent Abbie. Good to train your agents to be more attentive to their applicants.

The best agent ever. Ignore 1 star reviews they are written by the 10 percent of society that are sh*ts.

SAB's conduct during my 12 months renting from them have been subject to upheld complaints with NHDC Environmental health and the Property Ombudsman - avoid these people at all costs, their hygiene standards are vile and their attitude to honestly reprehensible..
Avoid at all costs and use a professional letting agent instead..

It's horrible they can't make up their mind if the property is taken or not. This has happened twice, why show me a property if you had no idea of giving it out? I could clearly see it available on the site.

Telling a potential customer to “look on Rightmove and email us” rather than discuss our requirements is hardly great customer service. Why do you even have an office in Royston if you must be obnoxious (female in left corner hiding behind her screen, that’s you), you might as well just have a call centre and close the branch down. Do you know what? I will follow your advice and continue to look on Rightmove but if I see that SAB are the agent I will not be emailing you.

Oh, and if you reply in the same manner as you have with others then another 1 star review will be heading your way as this is EXACTLY what happened.

I rented with them for ten years. They were superb. I played my part by never missing a rent payment and by not making excessive demands or nit-picking. So when there was a problem, for example the washing machine broke or the boiler wasn't working efficiently, they replaced them with brand new ones immediately. I was very impressed by the friendliness of the workmen whom I met over the years, who provided the statuatory checks, such as the gas safety check, and I was always impressed by the professionalism and commonsense of Kane, the managing director. He would fix problems often before they happened, such as getting workmen in to clear ivy away, or to replace a fence that was looking rundown. I found over time that they had the property's best interest at heart and they were always fair to me. I stayed far longer than I intended to rent for, and it's true that the annual rent increase was a pain and a drain, but the professionalism of the company meant I always felt safe and secure living in a property managed by them.

Poor customer care, no positive communication, rude and demanding letters when things go wrong!!

I had a very positive experience with SAB for the duration of our tenancy, for fixing small or big issues. The communication was also very fluid. Many thanks to the Cambridge team.

Avoid these people! We were told that we had secured a property from them only to find out 48 hours from someone else. This industry has a poor reputation and with this sort of behaviour its pretty clear why. I can't see why any landlord would use them and I'd urge tenants to be cautious about renting through them

Do not use this company!
Horrible staff!
Rude letters demanding money!
Work not done!
Etc.
Beware! Avoid at all costs!
I am not using my real name and I certainly regrettably used your services!

If there was a minus I would give it.
The director is unreliable and misses AGM's
The lady in accounts is Liar and spreads rubbish.
They just take money for management and do nothing in return.
Promises broken.
Meetings missed
Work not done.
They really are the worst of the worst!
In short I do not recommend these guys! AVOID.

After seeing this reply below I can assure you this was not the case, I have lived at this abode for 23 years, and everyone complained about Sab but never voiced it to them directly hence I was the whipping boy!
As for turning up for every meeting, that is untrue and we still have accounts of when they didn't.The work they done was minimal and singling me out is slanderous and farcical.There were at least 2 others that also refused to pay up arrears on time due to them being a bad management company and to reiterate every one in the 9 flats moaned about SAB's services.
We are now with another managing company who has gone through our accounts and said SAB were unprofessional and did not manage our accounts properly and let us in a bad state on purpose when we parted company!
These guys are well known over Cambridgeshire for being a bad company and treating clients badly.
I will hold my hands up to verbal abuse to them as I was very unwell with mental health at the time but it was also justified to some extent with abusive and rude letters from them...the last thing this company will do is also admit they were also to blame for bad relations.
Why would I make up stuff? O have better things to do then lie!
As regards to protecting people identity?? Eh? They have already lied due to replying to and old client! Me!and my name is there for all to see....point proven lololololol..
The member of staff mentioned is 1 of the 3 directors...it's to show he can't be trusted to tu n up to meetings and AGMs....they also threatened us with saying who are we going to find cheaper for the price they manage for!? We were in the process of finding a better property management so ironic it is due to we were trying to get rid of them...we challenged them on matters and have used me as a Scapegoat...
They also gave out private and confidential information about my account arrears to other members of the flats which again SAB say they don't do! and they also said I was the only one that had fallen behind with my payments and they also said I refused to pay! Lol....the reason I found this funny is because there were 2 other flats that were behind with paying money but I know for fact at least 1 flat did actually refuse to pay due to lack of work done by SAB.
When ever they done the accounts, it was minimal and it was sparse and very unprofessional.
I have removed the members of staff names...aka director and accountant but I feel that SAB has broken confidential rules by basically implying me...yet again something they say they don't do lol..
Point proven!
All of the reviews seem to echo the same same theme about these Muppets.
Most of the replies start off the same old lies and BS from SAB lol..funny that...tbh, if people could be bothered there would be more negative reviews.
SAB also have a high turn over of staff...again, funny that...

All the poor reviews are exactly right!

Any tenant should steer well clear of this agency. My initial rent was reasonable, but then they aggressively increased rent every year.
The last rent increase was £225 per month which was negotiated down!

I was paying significant monthly rent and yet the furniture was of such poor quality, it broke very quickly. Looking up the exact make and model I could see the furniture was extremely, extremely cheap and clearly of a very poor quality. The poor quality furniture caused some superficial damage to the property which then SAB are now trying to charge us for in the exit inventory. We had to replace our bed because it broke and was unusable and we've been charged for this also.

Disgusting tenancy experience. They will try and charge as much as rent as they can possibly get away, then try and take your entire deposit.

We rented our house through SAB for 10 years before selling. Excellent service throughout. They used reliable, reasonable trades people for jobs needed. Property was almost never empty for over a week between tenants. Took a balanced view with tenants’ requests.

Initial experience of booking to view a let was good, then the dealing with the paperwork there were a few mistakes but dealt with well. It all fell apart just 4 days before handing over the keys, when I received an email informing me that my let had been cancelled because the previous client had not returned the keys. This email was sent at the end of the working day so I could not phone them back to ask what my options were, and left me essentially homeless as I had handed notice in on my current let as is normal. This is also the week before Christmas. I spent that night stressing out about how I was going to cope with the situation. My house move was all booked, utlities ready to be moved, standing orders for existing property cancelled and end of tenancy clean booked. A lot of this I had had to pay for up front as it is so close to Christmas.
The next day I was waiting at the office to speak to someone as to what I could do. The total lack of empathy was shocking, they did not care at all and didn't even offer to help me find something else. They even had the gall to point out that legally they did not have to do anything. So Happy Christmas to me, homeless through no fault of my own.
I have never had a problem renting before, I have never defaulted on a payment and never lost a penny off a deposit. Moving at Christmas is stressful enough and SAB pushed me to move before the end of my current tenancy, which given they must have known they had a problem with their existing client (she had gone none contact and the house was empty except for rubbish when I viewed it 5 weeks ago), to think they could turn it around in 4 days was unrealistic on their part.