Ryman Stationery Bewertungen 

No problems with ordering from this easy to navigate website. My shredder arrived on time and in good condition plus I am very happy with it

As a longtime customer shopping at the RYMAN STATIONERY WALTHAMSTOW BRANCH, I raised a concern about my bad experience with a member of staff working there and I am glad to report that the management has taken my matter of concern as a matter of urgency and contacted me. It's being followed through. I was a customer who felt disregarded and treated like trash. I wasn't in the shop for no reason and was being helped with my matter of the printer in cartridge until the other member of staff rudely interfered with a souvenistic attitude like he had something against me, shouting at me as if I was at fault. The staff member dealing with my matter simply walk away which is clear evidence of his bullying mentality and reign of fear in the shop.
I have made my point clear, that member of staff has got to be sacked as he can't work in the shop with his toxic behaviour that many customers know about but have ignored.
The resolution is that RYMAN STATIONERY WALTHAMSTOW BRANCH is duty bound to employ professional staff to serve the public.
Thanks you

I am highly disappointed with the service I have received in the stores on both orders I have had with Ryman. With my most recent order at the Kingston store, the person at the print shop didn’t really want to complete the work I needed. For instance, my order involved printing my conference agenda double-sided on two A3 sheets of paper and stapling them to complete a booklet. The staff didn’t want to do the work and suggested I do the stapling. Well, he clearly didn’t know how to fulfil my instruction, as he and the store manager (I think) demonstrated the difficulty of using a hand stapler to bind the papers at the ends instead of the centre. Since I didn’t have time to go back and forth, I bought a Long Arm Stapler from the store and completed the booklet assembly at home in less than 30 minutes. The store team didn’t even know they had the equipment in-store to fulfil my instructions.

After the long-arm stapler and staples, the print shop tried to embarrass me in front of the other customers by telling me what to do next time. This patronising was unwanted and unwelcome. I have over a decade of print industry experience and a qualification in digital communication, so I know he wasn’t an expert, since he didn’t want to do the work to complete my booklet, nor did he know the long-arm stapler was on the store shelves.

There was an assistant at the Camberley branch called Remm who helped me so much with ideas for a lifelong gift that I wanted to create for my Grandaughter.
He had such a creative mind and showed me ranges I would never have thought of.
He was charming, helpful and very knowledgable and Rymans should be very glad they have such an employee.
I hope he is awarded recognition for this.

The staff are always accommodating

Placed an online order for A1 size Foam Board but I received A2 size. When I called Rymans Customer Service to request the correct size, they said they had no process to do this - instead, they would arrange to collect the incorrect product and provide a refund and it was up to me to place a new order. When I asked why they could not arrange this for me, they said that the warehouse would probably just send the wrong product again. I reluctantly tried to place a new online order with Rymans but the product is now showing as out of stock. So I've now ordered it from Amazon.

easy to order on line and pick up went very well.

Five stars. Excellent Thank you.

Very nice. Good.

It was an excellent transaction from start to finish - taking only 6 days (including collection of shredder and delivery of replacement). My shredder had stopped working and I asked for repair or replacement under the warranty

Great service for sure, and delivery was on time. Even with a broken part, replacement came very quick, no fuss.

Speedy, efficient service when I needed some important documents printed and my printer had stopped working.

My partner and I visited Ryman Stationery on Orpington High Street on March 15, 2026, to collect £100 my aunt had sent via Western Union. We anticipated a quick and straightforward transaction but were met with a rather disappointing experience.

When I approached the staff member to collect the money, he informed me they lacked sufficient cash to dispense the £100. This unexpected turn of events left me both surprised and frustrated. Given that the shop offers Western Union services, it’s reasonable to expect they’ll be prepared to provide the funds for customers collecting their transfers.

The inconvenience compounded our disappointment. We had travelled there expecting a hassle-free collection and instead left empty-handed, forced to seek alternative locations. This unnecessary stress and wasted time were truly frustrating.
I hope the store improves this service in the future. It’s very disappointing and frustrating to be told there’s no cash available when collecting money through Western Union. This inefficient service from Ryman Stationery on Orpington High Street is unacceptable. I hope the management investigate this and should not happen again.

helpful staff and friendly

Staff in store were really polite and helpful, the order process was nice and easy too. A good price too

I recently went in looking for a particuar item which I didn't buy but I did purchase a couple of other items. There was a notice about a discount card, so I joined. This is good news - as we all like a bit of a discount!

Order came quickly and to a high standard but due how the website works the order was incorrect.
You put your options in before uploading the documents.
So I originally put in: B&W, double sided, not bound. I then uploaded my document, a 180 page PDF and decided I actually did want it to be bound.
I went back and selected the bound option, reuploaded the PDF (as it gets rid of it when you go back) and ordered.
What I received was a 180 page document as it was printed on single side.
I discovered that when you go back to make changed to the options, it resets all the previous options you selected. This meant that when I went back to add it being bound, it reset to single side print.
I contacted customer service three times regarding this and was told that they will not offer a resolution as it is my fault. I explained that it is a fault with the ordering form and technically not my mistake but a fault with their ordering forms.
The document cost me £70 and I am now expected to pay another £70 if I want to reorder it double sided (which I had selected in the first place).
Not even so much as offered a discounted rate, or a partial refund, for the current unsuitable item.
Terrible customer service and faulty ordering form.

Apparently internal miscommunication equals the customer is wrong and loses money?

Went in to the Canterbury store on Sunday 8th March and the two girls there were lovely. We explained what we needed the print for, the sizing we needed and they were super excited to use the new printing machine at the store and see it do its work. We left the store and went home. Added the print where it was going and it was very clear the sizing was completely off to what we asked for. Called the store immediately so I can speak to the team members that knew who we were, they said no problem just come back in and we will have it ready for you. I said that’s fine but we won’t be in till next weekend as we both work Monday to Friday, she said no problem she will leave a note for the whole team so they’re all aware of the misprint, and asked us to email the sizing to them with the image again with the subject line “misprint”. We do so right away. We go back on the Saturday thinking the print would be ready for us, to be told that the lady at the till had to get her manager for this who was in the other room - she found the note on the till with our names on and that it was a misprint and went to get the manager. The manager then comes out, says she has not looked into the note that’s been there for 6 days. Fine, no problem, we are more than happy to wait while she looks into it. Asks us where the print was that was incorrect, said that we were just asked to pop in to grab the new print and they’d have it ready for us. She said sorry the lady has been off on holiday who we had spoken to so she’s not done it. Asked us for the receipt as she can’t try printing again or doing a refund, we never had one so we showed the transaction on our phone and she went to the pc and found the transaction and printed the receipt from their end. She said that for a refund to be completed we needed to come back with the misprint, that we had binned as we were told we just needed to pop in to get the new one that would be done. She checked the measurements again and said that the machine they have would have NEVER been able to do the sizing that we asked for, and had always been asking for. That’s fine, if we had been told this initially. It’s also fine, if we were given a refund. She said she needed us to leave and come back so she can speak to the manager (was she not the manager as we had already been told twice she was? Anyway…). She said come back in 15 minutes. We leave and come back, to be told a very robotic answer of once a customer leaves the store, in printing, you are a happy customer and you are not entitled to any refunds once you leave the store. Funny how that wasn’t the case when we were discussing refunds half hour earlier. I also made the very good point of “we didn’t have a tape measure with us so we didn’t know it was wrong till we got home, and called up immediately to speak to the girls” only for her to start talking over me and my husband, say she’s “shaking and can’t speak to two people at once” and that they will not be issuing a refund or doing another print. We left the store as this was already such a waste of time and money. Print was £21.49 and parking was £3.70 for her wasting our time this morning so @rymans get in touch because this is ridiculous. Thanks!

Visited the shop at Shandwick Place in Edinburgh and was served by Iga. She was excellent and extremely helpful.

Recommend store and customer service 👍