Ronbrooks Bewertungen 

This is a long but needed post …

After being badly let down by another dealer (see my honest Google review on Kia NK Motors Chilwell), we were nervous about starting the search again for a car for our 17‑year‑old son.

We spotted a Red 2019 Toyota Aygo online and contacted Mansfield Toyota Ron Brooks and from the very first call with Steve Williams the experience was completely different.

Steve knew enough about the vehicle to give us the basics straight away, but he promised to call back with the full service history details. I honestly didn’t expect much (sorry Steve I was wrong), especially as he mentioned it was his first day back after a holiday. Yet within two minutes he rang back with everything, dates, mileage, who carried out each service precise, clear, and genuinely helpful. After our previous experience elsewhere, that level of professionalism was exactly what we needed.

We booked an appointment for the same day (no deposit or pressure sales) . Steve explained that due to the weather (recent rain) the car needed cleaning, but he took care of it before we arrived. We travelled over an hour, arrived on time, and Steve was already waiting for us. What a lovely chap honest, not pushy, and incredibly accommodating. A real breath of fresh air.

The car was exactly as described online age‑related marks, nothing hidden, nothing exaggerated. We went on a test drive and noticed a noise from the driver’s front wheel. Steve didn’t dismiss it he explained it would be addressed when the car went through their prep shop before any sale. Again, transparent and reassuring.

The vehicle was immaculately presented when we viewed it, and even more so on collection. Steve walked us through all the optional extras with zero pressure just clear explanations and genuine duty of care. My son was so excited, and the team made his collection feel special. The car was presented to the Ron Brooks standard, and it showed !!

The car is less than a week old, so this review is very much about the dealership and Steve rather than the vehicle itself. And on that front, Mansfield Toyota Ron Brooks especially Steve Williams delivered one of the best dealership experiences we’ve ever had. Knowledgeable, honest, and customer‑focused from start to finish. They restored our confidence after being let down elsewhere.

Sorry forgot to mention what I also liked is on the day of collection Steve sent me a couple of photos of the vehicle prepped honestly what a great service !

Highly recommended.

Just experienced the worst after sales ever at Ron Brooks Suzuki totally ignored me many calls messages texts and emails sent trying to sort out problems they created went on for 7 weeks
Went to Ron Brooks Toyota on the same site all sorted in a day thanks to Jay and all the rest of staff on Toyota side could not do enough to help me

I visited the Leicester Dealership yesterday and all started well with a pleasant greeting at the door. Then it all went downhill, i explained what i was looking for and the salesman said he wasn't sure and that he had a hand over to deal with, he would ask a colleague to attend to me, i was left waiting for approximately 30 minutes without any further assistance. I decided to leave at this time and the original salesman saw me leaving but made no attempt to stop me or offer any further help.

Other Jake go five from Ron brooks Shannon dealt with all my mobility needs for my car can’t thank enough. Everything was done very quickly could not do enough for us

John at Ron Brooks Jaecoo made our buying experience simple and enjoyable. He did everything he said he would and looked after us really well.
We would highly recommend the garage and particularly John Cooney. Thanks 👍🏻

very slack approach, takes over a week to reply for sales information and only then when chased, arrogant, chauvinistic attitude - evidently don't need the business!

Came in for advice, wrote my car off. Needed guidance on a new vehicle. Brent came over and was so kind and helpful. Not pushy at all. Gave me realistic figures, advice. Helped me choose the vehicle I want. As a young girl it’s always a fear going into a dealership, these guys made my experience smooth sailing. Thank you Brent

I would like to thank Steve Williams at Ron Brooks Toyota Mansfield. He has been my salesman of choice for my last five toyota cars. He does not just sell you a car. He cares and is always there whenever you need help. Always. As he has proved many many times. Thank you Steve. Keep up the good work for Ron Brooks. Pam Elliott

I had a great experience purchasing my car from this showroom. Prem was extremely helpful, professional, and knowledgeable throughout the entire process. Even after the sale was completed, they continued to provide excellent guidance and support, answering all my questions patiently and ensuring I was comfortable with my new car. His dedication to customer satisfaction made the whole experience smooth and stress-free. I highly recommend this showroom and especially appreciate the outstanding service provided.

My experience at Ronbrooks Toyota car sales was fabulous! Steve Williams is a 100% credit to your team.
Steve was helpful,friendly and very knowledgeable from the start of my search for a new car. Steve listened to my requests and promptly found an Aygo X Undercover in Persian Salt with red and black interior seats and trims,which I love driving! Great customer service throughout.

Really happy with my purchase of a 2020 Toyota Aygo from this dealership. Yugesh Kumar Passi in particular went the extra mile, keeping up communication over finalising payment, delivery of the car some way away, and even sourcing and supplying a spare part - one satisified customer here :)

Visited ron brooks derby today for up date on dab radio nick on sales and alkesh on service where both a pleasure to deal with and made my visit a pleasure.dab radio now perfect.

I had a good experience with Ron Brooks (Ilkeston)
Had work done on a Suzuki Ignis .A very friendly a professional team.

I recently purchased a car from Ron Brooks in Derby and had the pleasure of dealing with Sonny Patara. I can honestly say the experience was one of the most relaxed and positive I’ve had when buying a car.
Sonny has a genuinely kind and personable approach that immediately puts you at ease. From the start, there was absolutely no pressure or pushy sales tactics—just honest, helpful guidance. He took the time to really understand what I was looking for and made sure I felt comfortable with every step of the process.
What stood out most was his clear and patient communication. Sonny explained all the available car options in a way that was easy to understand, and he walked me through the finance options without any jargon or confusion. It felt like he genuinely wanted to help me make the right decision, rather than just make a sale.
Overall, a fantastic experience thanks to Sonny. If you’re looking for someone approachable, knowledgeable, and genuinely helpful, I would highly recommend asking for him.

It's not the first time I've purchased a car, however, It was the first time I actually enjoyed it. I visited the showroom with a friend who had recently taken delivery of a new car, he introduced me to Nick Sutton and that was it. Nick asked me what I thought I wanted he took a few notes and we agreed on an appointment date and time, Nick offered an acceptable solution, taking me through the options, numbers and timescale. It all happened on time and without any problems. Great product, fantastic showroom, most importantly good people. Thanks

Nick at the Derby branch was very good and helpful and managed to push my order through due to me selling my existing car quicker than I thought! From order to handover he was very professional and friendly would highly recommend

My car broke down three days before before Easter bank holiday. I need my car for regular hospital visits. Alex and his colleagues went out of their way to get the necessary spare parts, fitted them and got the car back on the road in double quick time. This allows me to keep up with my hospital appointments for my weekly treatments at the hospital. Thank you very much

Purchased a used car from Nick at Ron Brooks and we couldn’t be happier. No pushy sales technique, just honest warm and friendly. Thank you to everyone making us feel so welcome

Previously i had bought 3 brand new cars from Ron Brookes my son two cars so i went back and had a quote from Brent for a new Vitara plus a px price for my old Vitara.
I was very happy with these prices.
I went into the showroom on 14th February to buy the new Vitara allgrip.
Unfortunately Brent was busy with another customer, so he passed me onto to Chris.
Chris looked at the quotes Brent had given and left me waiting over 20 mins whiles he spoke to James the manager, when he reappeared he had knocked my px down by £250 and gave me aload of rubbish why.
When i said no , he went back again supposedly speaking to his manager reappeared after 10 mins with the same quote Brent had given me.
Then he said the old fashioned saying : - BUY IT TODAY AT THIS PRICE!!!
This shocked me because i had come in to buy the Vitatra that Saturday.
I took this saying as a Incompetent THREAT !
so politely i said i think about it , as i was leaving the manger came upto me and said i leave at that price for abit longer for me.
SORRY THE DAMAGE WAS ALREADY DONE.
Old fashioned 1980s sales tactics do not work.
Felt like Dell boy trotter was selling me a car.
Brent done an excellent job.
Ive now bought a new car from Listers of Lincoln Ron Brooks loss with old sales tactics

The treatment we received from Ron Brooks, via Sunny, was second to none! If I was still operating a business, I would employ him in an instant. Great service, and we are so happy with our car. All has been simply superb!