We have dealt with Richer sounds before and never had any problems. We couldn’t decide what TV that suited us most and a chap from customer services helped us to decide what model suited our requireme... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Bought lots of audio stuff from richer sounds for years so I decided to buy a satellite box from them. The manhatten sx4-r is a great bit of kit , bought to replace an arris freesat box. Difference... Mehr ansehen
Well first of all, I thought Richer Sounds was a small shop in Newcastle upon Tyne specialising in Audio Video equipment. I realise now that it is huge. Ordering online was as simple as it gets, d... Mehr ansehen
Unternehmen hat geantwortet
Needed a new TV as our old one died after 10 years. Looked at a number of providers who lured you in with price, then snuck a £20 delivery charge on to the price. Richer Sounds gave me plenty of opt... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktinformationen
3 - 4 Hankey Place, SE1 4BB, London, Vereinigtes Königreich
- 0333 900 0065
4.9
Hervorragend
21'139 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Quick service
Quick service. Arrived earlier than expected. Good value, good sound. Excellent.
15. Juli 2026
Antwort von Richer Sounds - Websales
Thanks for your feedback, great to read you were happy with our service.
CD player delivered promptly
CD player delivered promptly.
Sounds great. Very happy with product and service.
12. Juli 2026
Antwort von Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
delivery
There was an issue with delivery and Customer Service got in touch and sorted out the problem and compensated me for the inconvenience. excelent service and the person was very polite and understanding.
15. Juli 2026
Antwort von Richer Sounds - Websales
Thank you for your wonderful feedback
Great next day delivery for UK
I was looking for particular headphones and found them on their website for a good price. I wanted them to replace my current headphones so wanted them ASAP and went for next day delivery. The headphones arrived safely next day and were exactly what I was after. Highly recommended!
15. Juli 2026
Antwort von Richer Sounds - Websales
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Solid product
Early days but it seems like a good value product perfect for our everyday needs , speedy delivery
15. Juli 2026
Antwort von Richer Sounds - Websales
Thank you for your 5 star review, it’s lovely to read your comments.
competitive pricing and minimum…
competitive pricing and minimum delivery expense. Good post sales communication
14. Juli 2026
Antwort von Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
A good experience
A swift service.Kept me informed throughout. Courtier service was great
23. Februar 2026
Antwort von Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
Antwort von Richer Sounds - Websales
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Keeps faulting when turned on
Since buying the Manhattan TiVo box I've had to reboot it at least 3 times because when turned on there is no picture but an error message.
This is not a reflection on Richer Sounds but the product. Delivery was very prompt
19. Mai 2026
Antwort von Richer Sounds - Websales
Thank you for your feedback, although huge apologies for the problems you've been having with the new purchase.
I will arrange for our after sales team to get in touch directly and help resolve this..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Antwort von Richer Sounds - Websales
Thanks for your 5 star review, we look forward to seeing you again next time
How to fix a problem. Part 2
A stand for a Sonos speaker wasn't drilled out properly, so didn't assemble properly. They were very good and accepted the return promptly and said a swap would be fast.
A gremlin got in the system somehow and the replacement unit was sent straight to the returns place.
It took a few more days to get the swap done for a unit that works, and I posted a surprised/ frustrated, rather than grumpy, review here; I'd never had a problem before in decades of using RS.
The above is edited from the original to reflect a very apologetic phone call from one of the managers (Paddy Hall) in Customer Services. I think we had a very good call, and all is well. As previously said, it's the first time I've had a problem, and I'll still be buying audio visual kit from them.
Thanks for your call, it was much appreciated.
5. März 2026
Antwort von Richer Sounds - Websales
Thank you for taking the time to leave a review. Whilst I'm pleased to hear this hasn't put you off after many years of shopping with us, I am genuinely sorry about the experience you had on this occasion.
Having looked into the details, I can see that this relates to an order from March this year. Whilst a replacement was arranged promptly, it was unfortunately sent to the wrong location and, by the time we had investigated what had happened and processed a further priority replacement, the whole process had taken far longer than it should have done.
Either myself or a senior team member will contact you directly to see what more we can do for you, and hopefully restore your faith in us. I'm sorry again for what happened here.
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
Amazing deal for the tv and sound bar
Amazing deal for the tv and sound bar. Excellent customer service & comms. I have bought from them before, and i will definately purchase more from RS in the near future.
14. Juli 2026
Antwort von Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Antwort von Richer Sounds - Websales
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Best price for the product we needed.
Best price for the product we needed.
Easy online system.
Prompt delivery.
Would recommend.
10. Juli 2026
Antwort von Richer Sounds - Websales
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great value and very fast delivery
Great value and very fast delivery. Really pleased and will use again.
14. Juli 2026
Antwort von Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
Great service and quick delivery would…
Great service and quick delivery would definitely use again.
14. Juli 2026
Antwort von Richer Sounds - Websales
Thanks for your 5 star review, we look forward to seeing you again next time
Antwort von Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
Great selection of top reviewed…
Great selection of top reviewed products. Bought what i wanted and it was delivered promptly. Great service as always.
9. Juli 2026
Antwort von Richer Sounds - Websales
Thank you for your 5 star review!
Another great purchase
Another great purchase. VFM and serious quality. Customer since time began.
14. Juli 2026
Antwort von Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Fab service the norm.
Fast, efficient service at a good price. Clear website and communications from both Richer Sounds (and not too much!) and from their carrier. Extended guarantee an added bonus. Had a shocking experience from another massive retailer and have learned the lesson to stick with Richer Sounds!
13. Juli 2026
Antwort von Richer Sounds - Websales
Thanks for your great feedback and for supporting local business.
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