Richer Sounds - Watford Bewertungen 

1'687
•
TrustScore 5 von 5

4.9

117C St Albans Road, WD17 1RD Watford, GB

•

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Thanks. Very good service and always polite. It’s always a pleasure to visit Richer Stores at Watford. Purchased C D unit( Cambridge Audio)- loving it.

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I ordered a CD player online for collection at the store. I managed to park in one of the allocated parking spaces at the rear of the store and went in to collect my purchase. To save me carrying it... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Lloyd at Watford Richer Sounds was absolutely brilliant, replied to my messages immediately and sorted out exactly what I needed at a great price! The Marantz Cinema 60 is also a fantastic product.

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I originally heard about how good Richer Sounds were with their customers and my experience did not disappoint! I walked into the shop and was immediately greeted and asked if I needed help, I replied... Mehr ansehen

Unternehmen hat geantwortet


Unternehmensdetails

  1. Hi-Fi-Shop
  2. auch in
  3. Elektrofachmarkt
  4. Fernsehgeschäft

Vom Unternehmen geschrieben

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Kontaktinformationen

  • 117C St Albans Road, WD17 1RD, Watford, Vereinigtes Königreich

  • 0333 900 0037

4.9

Hervorragend

TrustScore 5 von 5

1687 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

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4.9

Alle Bewertungen

(1'687)

24'500 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Having purchased at TV last week from…

Having purchased at TV last week from your Watford shop, your staff were excellent. Advice and support was first class.
Thank you.

Carol and Alan Rose.

4. August 2026
Richer Sounds - Watford-Logo

Antwort von Richer Sounds - Watford

Thank you for your 5 star review, it’s lovely to read your comments.

Bewertet mit 5 von 5 Sternen

Very helpful

Sami and co very knowledgeable and helpful
A good experience
So much better than going to Currys
And they beat the price match promise unlike Currys
so.all in all a good experience

2. August 2026
Richer Sounds - Watford-Logo

Antwort von Richer Sounds - Watford

Thanks for your feedback, great to read you were happy with our service.

Bewertet mit 5 von 5 Sternen

From First-Time Buyers to Customers for Life

We had an outstanding experience at Richer Sounds, and it was all thanks to Bradley. As complete newcomers to this type of audio equipment, we had plenty of questions, but Bradley took the time to explain all of our options in a clear, easy-to-understand way. He didn’t just tell us what products were available—he explained how the technology works, the benefits of different setups, and helped us understand what would best suit our room and our needs.

There was never any pressure to buy the most expensive option. Instead, Bradley listened carefully to what we wanted and offered thoughtful recommendations that gave us complete confidence in our purchase.

This was our first time shopping with Richer Sounds, but after receiving such knowledgeable, patient and genuinely excellent customer service, we can honestly say we’re customers for life. Bradley is a real credit to the company, and we wouldn’t hesitate to recommend Richer Sounds to anyone looking for expert advice and outstanding service. Thank you!

28. Juli 2026
Richer Sounds - Watford-Logo

Antwort von Richer Sounds - Watford

Thanks for your great feedback and for supporting local business.

Bewertet mit 5 von 5 Sternen

Excellent customer service and help

I purchased a CD player and radio tuner/receiver from Richer Sounds in Watford 10 years ago. It has given excellent service but needed replacement.
I went again to the store in Watford where I received excellent customer service and help. I was also looking for some appropriate headphones and the assistant gave me help and advice and I made a purchase following her recommendations and am very pleased with what I bought.
The service and advice was top class. Richer Sounds is not just for very serious hi-fi buffs but offers good advice and support for "mere mortals". Thank you!

7. Juli 2026
Bewertung ohne vorherige Einladung
Richer Sounds - Watford-Logo

Antwort von Richer Sounds - Watford

Thank you for your 5 star review!

Bewertet mit 5 von 5 Sternen

Amazing customer services

Amazing customer services and very friendly knowledged staffs.
Thank you very much to Bradley and all the staffs that helps me to decided and choose the best options for my sons birthday present.
You are the best guys. xx

21. Juli 2026
Richer Sounds - Watford-Logo

Antwort von Richer Sounds - Watford

Thanks for your feedback, great to read you were happy with our service.

Bewertet mit 5 von 5 Sternen

Super service-great experience

The manager is obviously a great manager his trainee looked after me with real professionalism and care. I really appreciate the level of service I received.

13. Juli 2026
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Antwort von Richer Sounds - Watford

Thanks for your 5 star review, we look forward to seeing you again next time

Bewertet mit 5 von 5 Sternen

How to make the right choice!

The expertise and friendliness of the staff was truly brilliant.
It convinced me these were the people to trust with my quality large tv I finally deserved.
I wasn’t far wrong. Price wasn’t the issue as their pricing is matched with the rest of the market place, making the purchase a no brainer, helping me to make the right choice.
😃

11. Juli 2026
Richer Sounds - Watford-Logo

Antwort von Richer Sounds - Watford

Thank you for your 5 star review, it’s lovely to read your comments.

Bewertet mit 5 von 5 Sternen

We bought a new LG tv

We bought a new LG tv, to replace and old LG model.
Richer sound we helpful on the phone and in the store. Cost was also good. Thank to the store for helping

25. Mai 2026
Richer Sounds - Watford-Logo

Antwort von Richer Sounds - Watford

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Bewertet mit 4 von 5 Sternen

Bought a C rated LG 48 inch LG tv for approx. £100 less than John Lewis.

I bought a C rated LG 48 inch LG tv for the World Cup from Richer Sounds.
Notably-anLG OLED48C54LA with a 6 year guarantee and a Sanus VLL5 Black wall bracket.
I am much pleased with our new tv and it was easy enough to set up quickly.
The picture is pure quality and is a decent upgrade from our previous LG unit bought in 2021.
Richer Sounds’s price was better than that of John Lewis -by over £100 and a longer length of guarantee for the same unit. The in house team were very approachable, led by Freddie who explained the differences between similar products and we agreed that my research via Which? magazine, was appropriate for this unit and especially at this price, given the advances in the OLED technology over the past 5 years.
Freddy was knowledgeable, courteous and patient, and in no way pushy or coercive. I didn't at any time feel obliged to buy any of their products.
I opted to collect the unit myself, though delivery was free of charge, and the Lady that handled the delivery helped me, without prompting, to physically load the unit into my car.
I engage with this company from time to time and I am a VIP customer -purely because I believe in their company ethos and because of their worker ownership business ethics.
I am intending to buy any future audio/tech products from Richer Sounds as I have always found them to be a trusted and price efficient company and being confident in any company’s brand and Business Morality is a currency that I value more than the mere price of the product.
After the transaction, the resulting communication from Richer Sounds, confirmed my past and present understanding, that I am, indeed, a valued and respected customer.
So, a Big Thank You to the Team at Watford.

7. Juni 2026
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Antwort von Richer Sounds - Watford

Thank you for your wonderful feedback, and for being such a valued customer.

The Customer Experience team

Bewertet mit 3 von 5 Sternen

Please be advised that I went your…

Please be advised that I went your store in Watford on 29 June 2026.
I am a foreigner and I don't live here . I bought ATLP5X turntable from your store . There was a lady( partially disabled ) and a black guy ( probably store manager).
I had problem with credit card transaction with them. They have charged my Amex and Visa card twice and both time transaction didn't get through and provided cancelled receipts. both saying that they don't accept those credit card which required signature and then the manager said its their policy.
But the again he said that he can accept my same credit card only for one time and he completed the transaction of GBP 289.00 and handover the Turntable. when i came home i got an email alert that GBP 289 transaction was by made by Richer Sounds. Then i went next day on 30 June at your store in Watford and the Lady said we have cancelled those transaction in the machine .
That's fine and then I wanted to buy few stylus and record cleaning product but she refused to serve me and said we cannot accept your card and she didn't bother to ask me whether I interested pay in cash.
Anyway I left your store that day. after couple days day later I went your Holborn branch in London and i got the proper service from your staff my credit card worked perfectly fine.
I would appreciate it if you look into this issue and why two different rules apply.
Best Regards

29. Juni 2026
Richer Sounds - Watford-Logo

Antwort von Richer Sounds - Watford

Thank you for the feedback, I was truly sorry to read of the issues you had paying at one of our branches.

From initial investigation I understand this was because the non UK cards you wanted to use were signature only, and not the more secure chip and pin method. Although these can still be accepted as as last resort, they don't meet our own internal security thresh holds. Having spoken to the first store you dealt with I understand that alternatives were offered, including cash, but for whatever reason they weren't suitable.

I will of course arrange for our Operations team to do some training with the branches about how to better handle such situations should they occur in the future, and if I can be of any more help in the meantime do let me know..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Bewertet mit 5 von 5 Sternen

Friendly knowledgeable staff

Friendly knowledgeable staff. Focus on what you need rather than what you think you want. Balanced opinions and cool communication. Best price/value options.

2. Juli 2026
Richer Sounds - Watford-Logo

Antwort von Richer Sounds - Watford

Thanks for your kind review, we look forward to your next visit.

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