Richer Sounds - Southampton Bewertungen 

2'647
TrustScore 5 von 5

4.9

77 London Road, SO15 2AA Southampton, GB


Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Been buying TV`s and sound equipment from Richer Sounds in Southampton for over 25 years now - never go anywhere else. Always great service, prices and above all product knowledge on each of the prod... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I reserved a Denon tuner/cd player, M41-DAB, which was listed as a clearance item. The response from the Southampton store was quick and I was phoned the next morning and told about the condition of t... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Prompt and very helpful service from staff. Ordered 2 Pure Dab+ Radios on Sunday via normal, not paid for, delivery and they arrived by DPD on the following day!! I have always found Richer Sounds in... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I called in as I happened to be near the Southampton store, after considering a sub woofer for some while. Ben was terrifically helpful, not pushy, but after checking my needs and current set-up, reco... Mehr ansehen

Unternehmen hat geantwortet


Unternehmensdetails

  1. Hi-Fi-Shop
  2. Elektrofachmarkt
  3. Fernsehgeschäft

Vom Unternehmen geschrieben

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Kontaktinformationen

  • 77 London Road, SO15 2AA, Southampton, Vereinigtes Königreich

  • 0333 900 0036

4.9

Hervorragend

TrustScore 5 von 5

2647 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4.9

Alle Bewertungen

(2'647)

24'319 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Very easy to order

Very easy to order, and the bonus was U actually was able to talk to someone.

11. Juni 2026
Richer Sounds - Southampton-Logo

Antwort von Richer Sounds - Southampton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Bewertet mit 5 von 5 Sternen

Bought a second budget DVD player for…

Bought a second budget DVD player for another room as we were so pleased with the first. The local branch actually called you when the item arrives for collection. Top service as always.

10. Juni 2026
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Antwort von Richer Sounds - Southampton

Thank you for your 5 star review!

Bewertet mit 5 von 5 Sternen

Great service from Southampton

Great service from Southampton. I walked in thinking of buying one amp and walk out with another the Taga Harmony. Really appreciated the advice and service from Marc and it's a great piece of kit. I might have to look at speakers next...

8. Juni 2026
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Antwort von Richer Sounds - Southampton

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Bewertet mit 5 von 5 Sternen

Your staff were very polite and…

Your staff were very polite and efficient

7. Juni 2026
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Antwort von Richer Sounds - Southampton

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Bewertet mit 5 von 5 Sternen

Great product

Great product, great price and great service!

5. Juni 2026
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Antwort von Richer Sounds - Southampton

Thank you for your wonderful feedback

Bewertet mit 5 von 5 Sternen

Very satisfied customer experience

I pre-ordered a new Samsung television order online but arranged to collect it from my local store in Southampton. Whilst the television took longer to reach their warehouse from Samsung than I was told I appreciate that this was outside of Richer Sounds control. I was contacted when it was ready to collect and was very happy with the friendliness and professionalism of the staff, particularly James, when I arrived to pick it up. He also helped carry it to my car and paid my car parking fee immediately without question. Overall an excellent customer experience and I am happy to have signed up as a VIP member.

4. Juni 2026
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Antwort von Richer Sounds - Southampton

Thanks for your kind review, we look forward to your next visit.

Bewertet mit 5 von 5 Sternen

Service at its Very Best from Richer Sounds

What a fantastic buying experience from Richer Sounds, Southampton store. Expertise, customer friendly and genuine intent to satisfy the couple of questions I had, prior to making the purchase. I received my delivery next day and am absolutely thrilled with the Denon mini Hi-Fi and Fyne Audio speakers. Kudos to Paul who couldn't have been more helpful. Good old fashioned customer service at its very best.

1. Juni 2026
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Antwort von Richer Sounds - Southampton

Thank you for your wonderful feedback

Bewertet mit 5 von 5 Sternen

Helpful

Quick, efficient service
Friendly, helpful staff

31. Mai 2026
Richer Sounds - Southampton-Logo

Antwort von Richer Sounds - Southampton

Thank you for your wonderful feedback

Bewertet mit 5 von 5 Sternen

Great Place, Amazing Staff

I was helped by Tom and Rob today - they steered me towards buying quality speakers I am very happy with. Very friendly, amazing customer service. Without their help I would have bought something I would have been less happy with. I will definitely buy from them over ordering online whenever possible.

6. Juni 2026
Bewertung ohne vorherige Einladung
Richer Sounds - Southampton-Logo

Antwort von Richer Sounds - Southampton

Thanks for your 5 star review, we look forward to seeing you again next time

Bewertet mit 5 von 5 Sternen

TV purchase made easy.

Helpful, knowledgeable staff with good products available in stock.
Great delivery service included in the very competitive price.

29. Mai 2026
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Antwort von Richer Sounds - Southampton

Thank you for your 5 star review, it’s lovely to read your comments.

Bewertet mit 5 von 5 Sternen

Richers at Southampton look after their customers …

Richers at Southampton helpfully explained how my delivery to the Isle of Wight was going to be managed and what would happen when.
Unfortunately the item was slightly damaged in transit but my options were helpful and they sorted things out for me.
Staff were friendly over the phone and I had a good experience, no hesitation in buying from them again.

29. Mai 2026
Richer Sounds - Southampton-Logo

Antwort von Richer Sounds - Southampton

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Bewertet mit 5 von 5 Sternen

Excellent service.

I visited the branch in Southampton to collect a portable cd player. The staff where excellent in helping me sort out the Bluetooth connection, unfortunately it did not work, so I was given a full refund of my payment.

28. Mai 2026
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Antwort von Richer Sounds - Southampton

Thank you for your 5 star review, it’s lovely to read your comments.

Bewertet mit 4 von 5 Sternen

The member of staff was knowledgeable…

The member of staff was knowledgeable and helpful it made choosing the right items easy and straightforward, very happy with the whole experience including the promotion delivery

27. Mai 2026
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Antwort von Richer Sounds - Southampton

Thanks so much for letting us know that the team were able to make things easy and that you were happy with your overall experience.

If there’s anything more we could have done to earn that fifth star, we’d really appreciate the feedback. And if we can help further at any stage, please get in touch..

seniorcomplaintsteam@richersounds.com

Many thanks
The Richer Sounds team

Bewertet mit 5 von 5 Sternen

Excellent service from the initial…

Excellent service from the initial telephone conversation with Tom in the Southampton branch, through to collection in store when Rob kindly allowed me to unbox and check the DVD functionality before I left.

2. Juni 2026
Bewertung ohne vorherige Einladung
Richer Sounds - Southampton-Logo

Antwort von Richer Sounds - Southampton

Thanks for your kind review, we look forward to your next visit.

Bewertet mit 4 von 5 Sternen

I didn't want to go into the store as…

I didn't want to go into the store as there was a special promo that would end that eve, However, there was lots of useful info about the product online!! So jumped at the chance to buy the turntable. I was kept informed re delivery which thankfully was Royal Mail so no issues there. All in all very happy with my experience.

26. Mai 2026
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Antwort von Richer Sounds - Southampton

Thanks for taking the time to leave your review. It’s great to hear the online information helped you choose the right turntable and that delivery went smoothly with clear updates.

We really appreciate your feedback and hope you enjoy your new purchase.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Bewertet mit 5 von 5 Sternen

Super speedy and helpful service (every time)

Super speedy and helpful service - called the sales team, explained what I needed & the budget - they quickly had links for me to check, picked the device that was the perfect fit for the requirement, ordered and delivered quickly.

The focus was very much on what I wanted, not on an upsell and Richer Sounds are a Company I use and trust because it feels like a personal purchase adventure, not a sales pitch.

5. März 2026
Richer Sounds - Southampton-Logo

Antwort von Richer Sounds - Southampton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

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