Great experience with Richer sounds Hull (again). Our tv packed in after 12 years that we bought from Richer sounds originally. Needed a new tv and after checking the usual places in store and online... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Excellent service and products. Kal was knowledgeable, helpful and extremely courteous. All in all my purchasing experience was top class. Any future HiFi or related purchase will be from Richer Sound... Mehr ansehen
Unternehmen hat geantwortet
From my original request, to the team tracking down the streamer to having a listening room set up and walking away after buying was just about as pain free and simple experience as you could ask for.... Mehr ansehen
Unternehmen hat geantwortet
Excellent service from start to finish, after doing some online research we visited RicherSounds, service and advice was great and the purchase was made efficiently. Delivery was arranged exactly when... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktinformationen
88-90 Prospect Street, HU1 3RT, Hull, Vereinigtes Königreich
- 0333 900 0059
4.9
Hervorragend
2175 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Helpful friendly store visit
The help and advice I received from the chap taking care of the purchase. Looked at alternatives too. Great experience.
8. Januar 2026
Antwort von Richer Sounds - Hull
Thank you for your wonderful feedback
Very knowledgable and enthusiastic…
Very knowledgable and enthusiastic staff offered impartial advice and guidance. They took time to assess my preferences before suggesting a product that suited my needs. The range of brands over a wide range of budgets on offer gave great flexibility choice.
7. Januar 2026
Antwort von Richer Sounds - Hull
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Outstanding customer service
Outstanding customer service, very knowledgeable and extremely helpful staff.
3. Januar 2026
Antwort von Richer Sounds - Hull
Thanks for your feedback, great to read you were happy with our service.
Antwort von Richer Sounds - Hull
Thank you for your wonderful feedback
My go to shop for TV and Wifi
I always gravitate to Richer Sounds when I am in the market for a new TV or Wifi purchase. In my view the staff are very knowledgeable compared to many high street retailers and I have always felt I have had a good deal.
15. November 2025
Antwort von Richer Sounds - Hull
Thank you for your wonderful feedback
Tv purchase
All my questions answered,given choice of tv's to suit
my needs,and no pressure to buy. Very helpful staff.
Will certainly use Richer Sounds again.
2. Januar 2026
Antwort von Richer Sounds - Hull
Thanks for your feedback, great to read you were happy with our service.
Staff were fab nothing too much trouble…
Staff were fab nothing too much trouble great price
31. Dezember 2025
Antwort von Richer Sounds - Hull
Thanks for your 5 star review, we look forward to seeing you again next time
Antwort von Richer Sounds - Hull
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great customer service.
Great customer service.
They care about what you want and how to use what you purchase and also great after sales service.
Would definitely buy again in future.
8. November 2025
Antwort von Richer Sounds - Hull
Thank you for your 5 star review!
Antwort von Richer Sounds - Hull
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Fabulous
Fantastic service cannot fault, television arrived before delivery date. Highly recommend
30. Dezember 2025
Antwort von Richer Sounds - Hull
Thank you for your wonderful feedback
Excellent customer service
I was purchasing my first smart TV and needed advice about which one to choose. I got lots of help and felt listened to and guided to the right one for me. I wanted my TV delivered and set up and arranged this with the shop. There was a misunderstanding about the arrangements made however and a small delay occurred. I spoke to customer services who were very responsive and apologised. They really care that their customers have a good experience shopping at Richer Sounds and kept in touch with me to rectify the issue. I will definitely shop there in the future.
30. Dezember 2025
Antwort von Richer Sounds - Hull
Dear Mrs Boillat,
Thank you for the feedback although I was terribly sorry to read about the mix ups and poor communication which sounds pretty dreadful.
Whilst I'm pleased that the TV is now installed and you are happy, we of course take negative feedback seriously and will investigate ASAP with the store to find out what happened plus contact you to put matters right.
seniorcomplaintsteam@richersounds.com
Apologies again,
Tom Griffiths
Head of Customer Experience
Richer Sounds
Friendly staff great recommendations
Friendly staff, great recommendations, and even gave me a Christmas bonus on top.
29. Dezember 2025
A very big thank you to Paul store…
A very big thank you to Paul store manager.We had purchased a TV,some 3months previously.Unfortunately the set seemed to keep having problems.After contacting the store in Hull,who were always so helpful and polite,the set was replaced on New Years Eve.Paul delivered the set himself,and installed it.We feel this goes over and above,normal customer service.We will certainly recommend to others.
31. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Richer Sounds - Hull
Thanks for your great feedback and for supporting local business.
Very professional and helpful staff
Very professional and helpful staff, didn't have item in stock to take away but had a demo version for me to look at, ordered and delivered next day - Saturday! and last weekend before Christmas. A complete change from the usual electronics stores. Great price and much cheaper than others, plus 6 years guarantee included, so all in all great service.
26. Dezember 2025
Antwort von Richer Sounds - Hull
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great service
Went in to buy a sonos beam, they had sold the last one that morning, but got me one sent out from the main warehouse quickly.
28. Dezember 2025
Really helpful and knowledgeable staff
27. Dezember 2025
Antwort von Richer Sounds - Hull
Thanks for your great feedback and for supporting local business.
Always most helpful both technically…
Always most helpful both technically and from the sales side never over powering. Great team hence why I always recommend to family and friends!
7. Dezember 2025
Antwort von Richer Sounds - Hull
Thank you for your 5 star review!
Super helpful and knowledgeable staff
Super helpful and knowledgeable staff.
Price matched without any fuss.
28. Dezember 2025
Antwort von Richer Sounds - Hull
Thanks for your great feedback and for supporting local business.
Always friendly and honest
Always friendly and honest. Never tried to upsell anything! Always my go to!
24. Dezember 2025
Antwort von Richer Sounds - Hull
Thank you for your 5 star review!
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.