Richer Sounds - Edinburgh Bewertungen 

2'738
•
TrustScore 5 von 5

4.9

1B Chambers Street, EH1 1HR Edinburgh, GB

•

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Called the Edinburgh location and spoke with JACK who was very helpful and professional. Asked about difference in LG TV I was thinking about and the OLED and then purchased a good OLED and am so ple... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Great service from Jamie and Bowie at the Edinburgh store. Had two auditioning sessions with no pressure to decide on anything and no attempt to veer me towards one product or another. Left with the c... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Bowie, a senior sales advisor in Edinburgh, spent some time with me discussing the OLED tv options available to me which I found very helpful. I ended up buying a 48'' LG with which I am pleased. The... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Approached quickly and in a friendly manner by Bowie, I explained my requirement and he explained the best options within my price range, then explained the product to me without force and gave me tim... Mehr ansehen

Unternehmen hat geantwortet


Unternehmensdetails

  1. Hi-Fi-Shop
  2. auch in
  3. Elektrofachmarkt
  4. Fernsehgeschäft

Vom Unternehmen geschrieben

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Kontaktinformationen

  • 1B Chambers Street, EH1 1HR, Edinburgh, Vereinigtes Königreich

  • 0333 900 0026

4.9

Hervorragend

TrustScore 5 von 5

2738 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

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4.9

Alle Bewertungen

(2'738)

24'593 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Excellent service & highly recommend.

The staff member Jack in the Edinburgh shop was very helpful and we are very happy with our new smart TV. The price was very competitive too. Our TV wad delivered by DPD the next day - excellent service and would highly recommend Richer Sounds.

19. Juni 2026
Richer Sounds - Edinburgh-Logo

Antwort von Richer Sounds - Edinburgh

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Bewertet mit 5 von 5 Sternen

Not knowing much about sound bars had…

Not knowing much about sound bars had really helpful advice from staff at Richer Sounds. Selected item that fitted well with TV purchased 2018.
DHT-S517 perfect.
Delivery as selected. No problems.

16. Juni 2026
Richer Sounds - Edinburgh-Logo

Antwort von Richer Sounds - Edinburgh

Thanks for your feedback, great to read you were happy with our service.

Bewertet mit 5 von 5 Sternen

Really good to be able to talk with a…

Really good to be able to talk with a real expert advisor before making a big purchase. Very friendly advisor and brilliant customer service. The TV was everything I'd hoped for at a great price.

13. Mai 2026
Richer Sounds - Edinburgh-Logo

Antwort von Richer Sounds - Edinburgh

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Bewertet mit 5 von 5 Sternen

Good guidance & info from shop sales…

Good guidance & info from shop sales team.
Able to quickly find availability of product(s) suggested.
Delivery with only short delay, while the product OEM provided new stock to Richer Sounds.
Convenient delivery service with good communications

17. Juni 2026
Richer Sounds - Edinburgh-Logo

Antwort von Richer Sounds - Edinburgh

Thanks for your kind review, we look forward to your next visit.

Bewertet mit 5 von 5 Sternen

Excellent Service - Richer Sounds (Edinburgh)

John from Richer Sounds (RS) Edinburgh was spot-on throughout the transaction and a pleasure to work with - an honest and helpful person. First order from RS but definately not the last. Their delivery service is worthy of a mention too which is first class. All-in-all a great experience. Thanks.

17. Juni 2026
Richer Sounds - Edinburgh-Logo

Antwort von Richer Sounds - Edinburgh

Thank you for your 5 star review, it’s lovely to read your comments.

Bewertet mit 5 von 5 Sternen

After 17 years with my 50” Panasonic TV…

After 17 years with my 50” Panasonic TV which has been great and still works, time for a change. The advice and service from John and Bowie at the Edinburgh shop was 5star plus in my opinion. I now have a 55” LG OLED which is just simply amazing. Highly recommend Richer Sounds for your next TV purchase, not only fantastic advice but also a fantastic price, actually better price than the usual High street names with a amazing 6years warranty for free with the TV, giving you peace of mind. Can’t say thank you enough to Richer Sounds. Great experience 👌👍

14. Juni 2026
Bewertung ohne vorherige Einladung
Richer Sounds - Edinburgh-Logo

Antwort von Richer Sounds - Edinburgh

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Bewertet mit 5 von 5 Sternen

Great customer experience ordering a new LG TV Order

I like getting through to a salesperson promptly and finding their unbiased advice really helpful. I placed an order over the phone and it was completed in just a few minutes and the delivery and 6-year guarantee nicely outlined.

17. Juni 2026
Richer Sounds - Edinburgh-Logo

Antwort von Richer Sounds - Edinburgh

Thank you for your 5 star review!

Bewertet mit 5 von 5 Sternen

Phone call to Richer Sounds to purchase Dvd/Blue Ray players.…

Phone call to Richer Sounds to purchase 2 Panasonic Dvd/Blu-ray players. Staff member very helpful during conversation. Dvd players arrived several days later. No hassle, no delays. Would definitely shop there again. Service and staff member excellent .

15. Juni 2026
Richer Sounds - Edinburgh-Logo

Antwort von Richer Sounds - Edinburgh

Thanks for your feedback, great to read you were happy with our service.

Bewertet mit 5 von 5 Sternen

Slick order process

Slick order process, great promotions from both Richer Sounds and the manufacturer all clearly labelled, and most importantly, the product arrived on time and in great condition. Delivery was seamless, straight to the room for unpacking and the only challenge was getting rid of the polystyrene the telly was protected by - big telly, lots of polystyrene! Great service from Richer Sounds all around.

26. Mai 2026
Richer Sounds - Edinburgh-Logo

Antwort von Richer Sounds - Edinburgh

Thanks for your great feedback and for supporting local business.

Bewertet mit 4 von 5 Sternen

I ordered on line and collected the…

I ordered on line and collected the next day from the Edinburgh shop. All went very smoothly.
However, The actual unit I bought - Oakcastle DAB radio/cd - is not the best and has a design flaw: when the cd drawer is open it covers the button to close it.

14. Juni 2026
Richer Sounds - Edinburgh-Logo

Antwort von Richer Sounds - Edinburgh

Thanks for your review. I’m really pleased everything went smoothly with the order and collection from our Edinburgh store.

I’m sorry to hear about the issue with the CD drawer however. We’ll of course raise this feedback with the supplier, and we’ll also be in touch to see how we can help put things right for you.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Bewertet mit 5 von 5 Sternen

Great knowledge great service

John was first class with great advice, gave me a good price. Was going to over spend on a new sub as my requirements were unique due to size heigh and open planned area. Took his advice on REL sub and it sounds great

13. Juni 2026
Richer Sounds - Edinburgh-Logo

Antwort von Richer Sounds - Edinburgh

Thanks for your feedback, great to read you were happy with our service.

Bewertet mit 5 von 5 Sternen

Proactive

Appreciated the proactive advice and support from John to get the right set up for me.

12. Juni 2026
Richer Sounds - Edinburgh-Logo

Antwort von Richer Sounds - Edinburgh

Thanks for your 5 star review, we look forward to seeing you again next time

Bewertet mit 5 von 5 Sternen

Quality

Great help great price too.very helpful and even did a discount for me.excellent.

12. Juni 2026
Richer Sounds - Edinburgh-Logo

Antwort von Richer Sounds - Edinburgh

Thanks for your feedback, great to read you were happy with our service.

Bewertet mit 5 von 5 Sternen

Service at shop excellent

Service at shop excellent. Delivery, shocking!
Since the delivery however. I have received several apologies from the RS. Sale's Team, who could not have been more helpful.
The follow up calls, were namely from Paddy.
He listened carefully to the details of delivery and I felt very satisfied with his response.
I'm very pleased that I took the time to write a review and value the excellent feedback. Often in life now sadly, this is not the case.
Thank you Richer Sounds. You have elevated your customer service again to the level I expected.

9. Juni 2026
Richer Sounds - Edinburgh-Logo

Antwort von Richer Sounds - Edinburgh

I was genuinely sorry to read about the delivery aspect of your experience, especially as the service from the store colleagues left such a good impression, and offer my sincere apologies.

Having since spoken to you directly to investigate further via our customer service team, I'd like to thank you publicly for your time in allowing us to resolve this to your satisfaction and hope if you use us again you will be able to join the 98% of happy customers who review us positively on Trustpilot.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Bewertet mit 5 von 5 Sternen

Excellent service as usual

Excellent service as usual, Many many years as a satisfied customer. The staff are both knowledgable and helpful with product advice.

11. Juni 2026
Richer Sounds - Edinburgh-Logo

Antwort von Richer Sounds - Edinburgh

Thanks for your feedback, great to read you were happy with our service.

Bewertet mit 5 von 5 Sternen

Can’t be beaten

Can’t be beaten, fantastic help picking the right gift.

15. Mai 2026
Bewertung ohne vorherige Einladung
Richer Sounds - Edinburgh-Logo

Antwort von Richer Sounds - Edinburgh

Thanks for your 5 star review, we look forward to seeing you again next time

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