I requested a copy of my contract, they sent a generic email saying they would be in touch and ive heard nothing . It is essential i get a copy of my contyract, why should that be so difficult.
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Dale from the Manchester always provides excellent support. Dale is always friendly and willing to help whenever needed. He is highly efficient in dealing with requests or issues I have. His commi... Mehr ansehen
Unternehmen hat geantwortet
I liked how easy I was able to communicate with the team to arrange a collection via email and followed up with a telephone call. I also had to amend the number of boxes late in the afternoon, da... Mehr ansehen
Unternehmen hat geantwortet
Very good team. They provided us with excellent customer service and were extremely helpful throughout. Thank you to everyone at the Restore Help Desk and to all the warehouse team, especially the dr... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Restore Information Management is the UK's leading UK-owned provider of information management services. We help organisations protect, access, transform and manage their information through secure document storage, scanning and digitisation, digital mailrooms, outbound communications, and information hosting. For more than 30 years, organisations across both the public and private sectors have trusted us to manage their information securely and efficiently. Today, we support over 6,900 customers throughout the UK, managing more than 22 million boxes of information and processing over one million mail items every month. Our customers choose us for our combination of scale, expertise and service. We operate secure, compliant facilities across the UK, offer the country's largest scanning capability, and provide reliable same-day services that help organisations improve efficiency, reduce costs and free up valuable space. Whether supporting a single site or a nationwide operation, we help businesses and public sector organisations gain greater control of their physical and digital information. Trust is at the heart of everything we do. We are committed to maintaining the highest standards of security, compliance and customer service, while building long-term relationships based on reliability, transparency and results. We are committed to operating responsibly and reducing our environmental impact. Restore has achieved CDP A List recognition for climate transparency, has SBTi-validated Net Zero targets and diverts 99% of operational waste from landfill. By combining responsible business practices with intelligent technology and operational expertise, we help customers improve efficiency while supporting their own sustainability goals. By combining intelligent technology, operational expertise and responsible business practices, we help our customers manage information and communications with confidence, allowing them to focus on what matters most.
Kontaktinformationen
8 Beam Reach, Coldharbour Lane, RM13 9YB, Rainham, Vereinigtes Königreich
- records@restore.co.uk
- www.restore.co.uk/informationmanagement
Trusted by Organisations Across the UK
4.6
Hervorragend
1670 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 96 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
No response to communication
No response to communication. Very slow service. No customer care
31. Juli 2026
I requested a copy of my contract
I requested a copy of my contract, they sent a generic email saying they would be in touch and ive heard nothing . It is essential i get a copy of my contyract, why should that be so difficult.
31. Juli 2026
Antwort von Restore Information Management
Thank you for your feedback Christine and for bringing this to our attention. We're sorry to hear you've experienced delays in receiving a copy of your contract and understand how important this is. We will look into this and the relevant people to make contact with you to resolve this
Great service from arranging pick up to collection
I liked how easy I was able to communicate with the team to arrange a collection via email and followed up with a telephone call.
I also had to amend the number of boxes late in the afternoon, day before collection and after the collection I had to amend the paperwork and again the team were easy to communicate with and dealt with my request quickly and effectively.
The collection was straightforward and in the morning which was really helpful as we have limited space to store lots of Restore boxes.
31. Juli 2026
Antwort von Restore Information Management
Thank you for taking the time to leave your lovely review Salima. We are delighted hear that our teams provided you with the level of service we aim to provide
Very helpful
The person I dealt with on the telephone was really helpful and then when I emailed the customer service team they were also really helpful and sorting things in a very timely manner.
31. Juli 2026
Antwort von Restore Information Management
Thank you for your great review Lisa. We are please to hear you are happy with the service received from us here at Restore
Response received in good time and clear
29. Juli 2026
Antwort von Restore Information Management
Thank you for your review Sandra, your comments are very much appreciated
Very efficient collection.
28. Juli 2026
Antwort von Restore Information Management
Thank you for your review Andrew. It is great to hear you are satisfied with the service you received
The delivery driver was very helpful…
The delivery driver was very helpful and informative about the Restore retrieval process.
23. Juli 2026
Antwort von Restore Information Management
Thank you for your review Suzanne. Your feedback regarding our driver is great to read
Quick and Efficient Service
28. Juli 2026
Antwort von Restore Information Management
Thank you for your review Carl. It is lovely to hear you are happy with the service you receive from us
very quick to deal with my queries
22. Juli 2026
Antwort von Restore Information Management
Thank you for your review Wendy. Your feedback regarding query handling is great to read
Antwort von Restore Information Management
Thank you for your review Sharon, It is great to hear you are happy with the service you have received from us
Reliable and quick service.
22. Juli 2026
Antwort von Restore Information Management
Thank you for your review Danielle, It is great to hear you are happy with the service you have received from us at Restore
Fantastic customer service
I emailed about stock got an immediate response and the items were with me in a couple of days customer service staff kept me updated every day.
22. Juli 2026
Antwort von Restore Information Management
Hi Jackie, thank you very much for your review, we are greatly pleased to hear of your satisfaction with the service provided
it would be good when i order a box it…
it would be good when i order a box it actually turns up
23. Juli 2026
Antwort von Restore Information Management
Thank you for your review Stuart, We are very sorry to hear your delivery was not received. A member of our Customer Care team will be in touch to discuss this with you further.
Very fast service and lovely staff.
21. Juli 2026
Antwort von Restore Information Management
Hi Tracey, thank you for your review, we are greatly pleased to hear of your happiness with the service provided
Great Service from admin team at…
Great Service from admin team at Restore and prompt delivery. but the delivery driver dumped the boxes at the door and refused to help carry them any further.
15. Juli 2026
Antwort von Restore Information Management
Hi, thank you for your review, I shall pass this onto the team who look after you and they shall be in touch to discuss this matter further
good customer service always helpful…
good customer service always helpful ,collection went smoothly and they are always professional.
14. Juli 2026
Antwort von Restore Information Management
Thank you for your review Roxana, It is great to hear you are happy with the service you have received from us at Restore
Communication is always responded to…
Communication is always responded to straight away, goods are delivered reliably and in a timely manner. No problems at all to report.
15. Juli 2026
Antwort von Restore Information Management
Thank you for your review Linda, we are pleased to hear you are happy with the service provided to you
Delivery day is always wrong!
Delivery is set on the same day of the week as agreed. However, after submit an order on portal, it always shows the wrong day and need to email to CS to change it manually. We have emailed to CS multiple times but never resolved. What a waste of time!
18. Juli 2026
Antwort von Restore Information Management
Hi, thank you for your review, I shall pass this onto the team who look after you and they shall be in touch to discuss this matter further
Required 10 boxes to be returned to me…
Required 10 boxes to be returned to me and the process was easy. The boxes were delivered within 24 hours. Perfect.
15. Juli 2026
Antwort von Restore Information Management
Thank you for your kind review Carol. It is great to hear we provided you with the level of service we aim to provide for our customers.
VERY QUICK RESPONSE
10. Juli 2026
Antwort von Restore Information Management
Thank you for your review Elisa. Your review is greatly appreciated
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