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Rent North East offer top rated property management and lettings services throughout Tyne & Wear, County Durham, and Northumberland.
412 Aidan House Business Centre, Sunderland Road, NE8 3HU, Gateshead, Vereinigtes Königreich
3.4
10 Bewertungen
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The Staff are very understanding and courteous. Quick response to clients and very helpful in making the renting process easy and smooth. I recommend them any day.. good job RNE.
Rent North East were tasked with the responsibility of managing the property that I live in, and they introduced themselves on July 8th.
They were hired due to disputes between my landlord and I that saw my landlord given an Improvement Notice and a fine.
On day one of RNE introducing themselves, I made it clear that as a night shift worker bar manager, I need to not be disturbed outside of Monday to Friday 9-5.
In the first three weeks, they breached this twice.
When asked to confirm that they will not do this again, Jack Barnett refused to confirm this, stating "we can't promise that we won't contact you" during those hours.
Separately, Rent North East tried to chase me for rent I did not owe, as per my landlord, and I sent them an agreement made between my landlord and I. I asked Jack Barnett for confirmation of receipt of that email.
He would not provide confirmation of receipt of that email.
I asked Jack Barnett questions about the state of disrepair of the house, on Wednesday 22nd July.
Jack Barnett told me he would answer all questions fully the following day
When I pushed Jack Barnett of Rent North East for answers in regards to the mould and damp, and faulty smoke detector, he told me that he was under no obligation to reply, despite assuring me that he would "reply to this tomorrow in full", and Rent North East marketing themselves on On The Market as being responsive to all tenant inquiries and questions within 24 hours.
When I reminded him of this, Jack Barnett personally blocked my telephone number
I gave a one star review on Google, and I said that the service was shambolic.
Jack Barnett then replied "A 1 star from you is a badge of honour. Frankly I wasn't surprised to see this review from you given your signicant attempts at manipulating us into doing..."
The rest of that review isn't available except in the email sent by Google when a reply is made to a review, because Jack Barnett then edited it to say that "Kieran left a one star review in order to manipulate us against his landlord"
I sent Rent North East a Cease and Desist, and asked for an apology.
Jack Barnett told me that Rent North East were merely expressing an "honestly held opinion", despite the fact that in the cease and desist letter, I laid out multiple reasons for my one star review
I left a one star review because despite informing Rent North East to not contact me
on weekends, Rent North East contacted me on weekends twice during their three
week reign as property managers.
I left a one star review because Rent North East leaves emails unanswered for
weeks.
I left a one star review because despite Jack Barnett telling me on Wednesday that
he’d answer my questions on the Thursday, he then blocked me on the Thursday for
asking for answers to my questions.
I left a one star review because you threatened to let yourselves into my home, then
proceeded to cancel on me twice!
I left a one star review because you can not leave zero stars.
Rent North East were contacted over 50 times via telephone. A 0% answer rate.
Rent North East answered emails at a mere 7% clip.
I left a one star review DESERVEDLY.
I asked Jack Barnett precisely what star rating I should have given it. Jack Barnett did not reply.
Jack Barnett is a a disingenous piece of work, avoid him and his company. A manifestly untrustworthy individual.
EDITED TO REPLY TO RESPONSE GIVEN
You threatened me with legal action twice, threatened to break into my home if an inspection isn’t carried out in a timeframe suitable to yourselves and then cancelled on me twice.
Antwort von Rent North East
We take genuine complaints seriously, but we dispute significant parts of this review and do not consider it an accurate or balanced account.
Rent North East only became involved with this property on 8 July. Our immediate responsibility was to establish the tenancy and account position, understand the reported repairs and safety concerns, and arrange appropriate access and inspections.
We recorded the reviewer’s preferred contact hours. However, no responsible managing agent can give an absolute undertaking that a tenant will never be contacted outside a preferred window, particularly where access, urgent maintenance, statutory safety matters or emergencies may require communication. That was the context of the statement quoted in this review.
Any rent query arose from the information available during the management handover. It was an administrative enquiry, not an allegation of wrongdoing, and the additional information supplied by the tenant was considered.
The claims of a “0%” telephone-answer rate and a “7%” email-response rate are not consistent with our communication records. There were numerous emails, messages and calls involving the tenant, the landlord and our staff during a relatively short period.
We also received communications containing aggressive and abusive language, including direct profanity towards our staff. Where communications become abusive or excessive, we are entitled to require that further contact takes place in writing. Doing so creates an accurate record and protects everyone involved; it does not prevent legitimate repair or safety issues from being reported and addressed.
Our initial response to the Google review was subsequently amended because we did not want its wording to distract from the substantive issues. That amendment was not an acceptance that the reviewer’s allegations were correct.
We will not publish private tenancy, repair or account records on a public platform merely to argue with a reviewer. We will continue to deal with genuine property-management issues through the appropriate documented channels. Any formal complaint or legal correspondence will likewise be handled through the proper process, and we reserve all rights.
We regret that the relationship has deteriorated to this point, but personal attacks against individual members of staff do not assist in resolving the underlying property matters.
Very quick response and great experiences.
Very helpful and organised agency!
Very helpful from start to finish, from the viewing to application to moving in.
Thank you for your response.
For clarity, we would like to correct a few important points. The inventory link shared in your reply is dated 25 October 2024, whereas we checked into the property on 17 October 2024. This means the inventory was carried out after we had already moved in, unpacked, cleaned, and fully settled into the property, rather than prior to check-in as would normally be expected. This inventory was also never shared with us at the start of the tenancy and has only been provided now, after our review was posted.
At the end of the tenancy, we arranged a full professional end-of-tenancy clean using CES Cleaning Services, and photographic evidence was shared with your staff member Keith Knox. Despite this, deductions were later raised using broad terms such as cleaning and redecoration, without any specific issues, photographs, or evidence being discussed or shared with us beforehand.
No opportunity was given to review or address any alleged concerns prior to deductions being submitted. Additionally, the property was accessed for multiple viewings after we checked out, yet this was not considered when the deductions were raised.
Our review reflects our genuine experience as tenants, particularly around delayed communication, lack of transparency, and post-tenancy handling. As stated, the matter is now with the Tenancy Deposit Scheme, and we are content for the independent process to conclude.
Antwort von Rent North East
Thank you for taking the time to leave your feedback. We are sorry that you feel dissatisfied with your experience and we want to clarify the facts for transparency.
Inventory & condition at move-in
An independent, third-party inventory was completed prior to the start of the tenancy by RightStart Inventories. The inventory and check-in record can be viewed here:
https://my.inventorybase.com/generate/task/2fd0db25-7b1c-47d3-a00d-d8035a8700bc
This document forms the agreed baseline condition of the property.
Maintenance during the tenancy
All reported issues were logged and addressed where required:
Washing machine issue – resolved
Kitchen window repair – resolved
The remaining items raised (bathroom lock, kitchen cabinet catches, OTG light, kitchen hood light, bedside table door, window blinds) were non-urgent cosmetic or minor items. Quotes were obtained and submitted to the landlord; however, approval was not received during the tenancy. These were not legally urgent repairs.
End of tenancy & deposit
Following check-out, the property was inspected against the independent inventory. Unfortunately, the property was not returned in the same condition as at move-in, which necessitated:
Professional deep cleaning
Re-decoration where damage had occurred
Only costs directly attributable to the tenant’s responsibility were claimed. The remaining balance of the deposit was refunded. This is standard practice and clearly explained to all tenants on two separate occasions before move-out. We also provide cleaning guidance and contact details in advance to help avoid deductions.
As the tenants disputed the charges, the matter is now correctly being handled by the Tenancy Deposit Scheme, which is an independent adjudication process. We welcome this and will abide by their decision.
Timing
We acknowledge that the post-tenancy process took longer than ideal and apologise for this. The delay was partly due to the Christmas and New Year period and the need to wait for confirmed contractor invoices to ensure tenants were charged accurately and not overestimated.
We always encourage tenants to document matters clearly, and we do the same. While we respect differing perspectives, we stand by the fairness and transparency of our processes.
Rent North East
"Warning to anyone looking to rent with Rent north east. They are unresponsive to maintenance needs and will try to claim your deposit for 'damages' and 'cleaning' even if you leave the place spotless. We moved into a dirty house and left it clean, yet they still cut our deposit without talking to us. Currently disputing this through the TDS. Please be careful and take photos of everything!"
Antwort von Rent North East
Thank you for taking the time to leave your feedback. We are sorry that you feel dissatisfied with your experience and we want to clarify the facts for transparency.
Inventory & condition at move-in
An independent, third-party inventory was completed prior to the start of the tenancy by RightStart Inventories. The inventory and check-in record can be viewed here:
https://my.inventorybase.com/generate/task/2fd0db25-7b1c-47d3-a00d-d8035a8700bc
This document forms the agreed baseline condition of the property.
Maintenance during the tenancy
All reported issues were logged and addressed where required:
Washing machine issue – resolved
Kitchen window repair – resolved
The remaining items raised (bathroom lock, kitchen cabinet catches, OTG light, kitchen hood light, bedside table door, window blinds) were non-urgent cosmetic or minor items. Quotes were obtained and submitted to the landlord; however, approval was not received during the tenancy. These were not legally urgent repairs.
End of tenancy & deposit
Following check-out, the property was inspected against the independent inventory. Unfortunately, the property was not returned in the same condition as at move-in, which necessitated:
Professional deep cleaning
Re-decoration where damage had occurred
Only costs directly attributable to the tenant’s responsibility were claimed. The remaining balance of the deposit was refunded. This is standard practice and clearly explained to all tenants on two separate occasions before move-out. We also provide cleaning guidance and contact details in advance to help avoid deductions.
As the tenants disputed the charges, the matter is now correctly being handled by the Tenancy Deposit Scheme, which is an independent adjudication process. We welcome this and will abide by their decision.
Timing
We acknowledge that the post-tenancy process took longer than ideal and apologise for this. The delay was partly due to the Christmas and New Year period and the need to wait for confirmed contractor invoices to ensure tenants were charged accurately and not overestimated.
We always encourage tenants to document matters clearly, and we do the same. While we respect differing perspectives, we stand by the fairness and transparency of our processes.
Rent North East
We lived in this flat for 4 years, and we had a couple of complications over the first few years but nothing worth reviewing. Within the last 14 months however, one of our showers fell through because of the mould we had been mentioning for about a year before hand. This took 6 months to fix, leaving us with only one shower for the flat.
Once the shower was replaced, we mentioned that a crack in the pipe was letting water underneath one of our rooms, causing the floor to slowly get more and more damp. This was yet again ignored, and over the last 5 months of us living in the flat (this was also the reason we had to leave), literal mushrooms started to grow on the floor of my bedroom, causing me to have to sleep on the sofa in the lounge for the last 3 months of living there.
On top of all of this, when we finally left, they decided to not refund us a large chunk of our deposit because of damage to the flat. The mould had caused a lot of the wall paper to fall off in certain parts, and destroy the carpet. They chose to ignore us for months, let us live in these horrendous conditions, and then dare try and charge us for the damage they were too ignorant to acknowledge.
The week before we left a contractor came over to look at the leak we had been mentioning for months, clearly because they needed it fixed for the next tenant. Absolutely abysmal.
Do not rent through this company.
Antwort von Rent North East
Hi Sam
Your points are correct. We are sorry that urgent repairs were not dealt with promptly; the landlords took a very long time to authorise repairs unfortunately, and then the contractors took much longer than expected to complete the repairs. We therefore got another contractor to attend to the second shower, he was only available around the time that your tenancy was ending.
You were great tenants and you shouldn’t have had to deal with these issues.
In regards to the deposit, we had to submit a deduction for the oven cleaning as we communicated to you via email.
Please don’t hesitate to reach out if we can help with anything.
Antwort von Rent North East
Good afternoon,
Thanks for your feedback, we are pleased that you are happy!
All the best,
Jack, and the team at Rent North East
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