★☆☆☆☆
★☆☆☆☆ — 30 Day Money Back Guarantee? Only If They Feel Like It.
Rendezvous Sports advertises a "30 Day Money Back Guarantee" — a full refund or exchange, no questions asked, within 30 days of receiving your order. Sounds reassuring. In practice, it's meaningless.
I have contacted their customer support team multiple times over three days requesting return instructions. They have replied twice. Neither reply provided what their own policy promises: the instructions on how and where to send the item back.
This matters because their returns policy explicitly states that customers must contact support first, and that Rendezvous will then provide the return instructions. In other words, they control the gateway to the return process — and they are simply not opening it.
They're responding just enough to look engaged, while delivering nothing of substance. It's a stall, and a deliberate one.
Their policy also requires returns be sent to a US warehouse at the customer's own cost, with customs documentation — which is already a significant imposition on international buyers.
But even accepting those terms, I can't proceed because they won't provide the address or instructions they're obligated to give.
This is not a returns policy. It's a returns obstacle course.
If you're buying from outside the US, understand that the moment something goes wrong, you may find yourself stuck in a loop of polite non-answers while your 30-day window quietly ticks down.
Buyer beware.