Terrible service
Terrible service. Spent nearly $2,000 on a pair of speakers, within six months one of them failed. Absolutely no help or response from "customer service" only got an automated form that had been poorly copy and pasted a dozen times saying i would have to pay to mail it in, and that the wait time would be 4-6 weeks. Reluctantly with no other option i paid to have it shipped, after eight weeks had not received any updates. After many phone calls and emails they finally informed me they would be sending a replacement. This resulted in 12 weeks total of not having a speaker for our weekly meetings. At nearly $1,000 each purchasing another was not an option. There are also no parts available from the manufacturer so just replacing the faulty part was not an option either. Absolutely the last purchase I ever make from RCF, I can understand sometimes something might happen, and would be glad if there was a reasonable resolution. But 12 weeks is absolutely unacceptable.