Raleigh Bicycles Bewertungen 

In December 2022, I purchased a folding bicycle directly from Raleigh. However, my experience was plagued with issues starting with a failed delivery of the bicycle without any prior notification. I reached out to customer support to rearrange a delivery date, but the bike was delivered without notification once again. Upon contact, I was informed that the bike would be returned to the factory for a refund, which was disappointing. Despite the promise of a refund, Raleigh went silent and after serval weeks I asked my bank to intervene to receive the money. I am still waiting. Throughout this entire process, I found dealing with Raleigh to be a complete mess and would advise others to avoid them.

I've had a Raleigh e-bike for almost 3 years and I've enjoyed it very much. Unfortunately, it now has some normal wear and tear and needs spare parts. At this point Raleigh couldn't care less. I contacted them as I am finding it hard to get hold of the spare and their response was 'we are aware that Madison have been out of stock of this part for quite some time and we are not aware of a due date for this'.
Beware - they might seem to be nice bikes to start with but once they've got your cash, after care is a joke.

Worst piece of rubbish i ever expierenced.

If I could give no stars I would guaranteed two week delivery sent the complete wrong bike today for my daughter two days before Christmas with no chance of us getting another one anywhere else and when I say wrong bike I ordered a girls 16inch with stabilisers and they sent a boys 18 inch bike no stabilisers. Awful awful company please avoid at all costs

If I could give 0 stars I would.
I ordered on Black Friday and it’s now almost 4 weeks later. I finally got an answer about where my order is and it apparently got damaged in transit and no further stock available.
Firstly what quality are your bikes if they get damaged in transit and second - it is online in stock but for the full price and I assume they don’t want to honour the original price paid.
It’s super disappointing and I should have just listened to all the bad reviews out there.

I received a faulty bike and reported it to the company but they do not respond until a week later and their reply does not resolve the problem. Just wasting time and dragging the case. Im quite fed up not able to use my new bike after receiving it over weeks ago..

I have owned a Raleigh Airlite 100 (2014) special edition road bike for some years now and it has never let me down. I've used it to commute, and do 30 to 40 mile day rides. More recently I bought a Raleigh Grand Pioneer Tour. I ordered this on a Sunday, received confirmation in the evening, an email stating it had been dispatched the next day, and on the Tuesday had a phone call from the dealer saying they had built the bike and it was waiting for me to pick up. So that order took just three days. I have had a few trips out on the bike and so far all good. The Raleigh Pioneer Grand is very comfortable and gear changing precise. In the summer I'll put it through some long days of cycling, but I'll keep it served regularly by my bike mechanic.

First of all I needed a bike, something light and all terrain. Been looking for a awhile and came across Raleigh had heard of the brand but not seen there bikes. I paid £250 on an online sale. The bike looked good in the pictures. Wasn't expecting a quick delivery as I read they ready make the bikes with just the pedals to add. Heard nothing for 7 days. Still not worried as I expect them to be busy. After little over a week I get an email letting me know my order has been accepted and my bike will be built and sent to my delivery address. Over the last couple of days I did start to wonder if something was wrong. Out of the blue today a courier knocked on my door and delivered the biggest box I've ever seen. My daughter absolutely loved it. Unfortunately my kitchen doesn't accommodate such a large box I had to cut in to little pieces to fit in ever so small bin. Not what I was expecting after a 12 hour shift. It was fun non the less putting her inside. Over all I checked all the nuts and bolts. Adjusted the seat and handle bars. Absolutely love the handy tools. Thought I would have to go rummaging through my shed. Bike looks amazing and great quality. My first experience is 5⭐

First of all I didn't get a confirmation of my order until 24 hours after ordering. Then I got a second confirmation a few days later. When I contacted Raleigh I was told that it would be up to 14 working days for my bike to be dispatched despite the website and emails say 5 at most. Then I have a strange email saying my bike has been dispatched, no tracking number or courier email as expected. I am now being told without notice that the bike is being delivered today with no chance to make sure I am in for it. Ridiculous customer service from a supposedly reputable company. Am dreading the bike now worried it will be poor quality if customer service is anything to go by.

Crap customer service. Issue with their website when I wanted to order two of the same helmet for my daughters, website wouldn't let me complete purchase on either laptop or mobile, but only would let me complete purchase when I added helmets separately and thus incurring two lots of postage charges. Contacted customer services to have my intelligence insulted by Frances who proceeded to tell me I had to add 2 helmets to my basket with a picture of how to do this thus they wouldn't be refunding me one delivery fee. As explained in my contact to them this is what I had done I'm not an idiot I know how to add items to my basket,basically them just wanting more money out of people

I bought a £2000 Raleigh Felix plus ebike from Halfords. After 2 yrs and 1 month the Bosch battery died. Raleigh didn't want to know even though it was just 1 month out of warranty. The battery was prohibitively expensive at £600 so basically you have a lump of scrap metal after 2 years. Customer service were rude and unhelpful at Raleigh.

I purchased a new Haibike xDuro Adventr 5.0 FLYON from Raleigh. September 2019. I could not use the bike often because of the Covid restrictions. Though I did regularly check the battery and made sure it was charged okay. 4 weeks ago the battery was dead. Tried various different ways of checking. Nothing worked. Contacted Raleigh who I expected to ask for the battery back to check. NO, not the least bit interested. I explained, to the best of my knowledge I had looked after the battery. They could not care less. Out of warrant buy a new one was their response. So beware, I will never buy from them again and would ask you to do the same. There are lots of purchasers in a similar position. There is a fault with the battery and they know this, Though Raleigh have lost so much money with the failed Flyon system that customer care has gone to the bottom of their list. Don't buy. Beware. I must have got Megan on a bad day. Cold, cutting and really wanted me off the phone.

I bought a Motus electric bike (a purchase of around £2,400) during Covid but for a number of reasons wasn't able to use it as much as I would have liked. In total I had done less than 200 miles.

When I went to go out on it a couple of weeks ago I found the battery completely unresponsive. After unsuccessfully attempting to charge it with both my charger and also my wife's (who also has a Bosch battery), and resetting it, I came to the conclusion it had failed.

Given the lack of use it had had (I probably had only charged it 2 or 3 times), and the fact that it was stored properly the whole time, I have to assume the battery was defective.

When I contacted Raleigh they simply didn't want to know, because I was literally just out of the 2-year warranty. They basically told me to go and buy another battery (a snip at around £800), or worse buy another bike (seriously??!). There was no attempt to help resolve the situation at all. If they had offered to send the battery back to Bosch to assess it or for repair, at least I would have felt they cared.

This was a big purchase and one that I think anyone could expect to last for several years. My advice to anyone looking to buy a bike would be to avoid this company and give your money to somebody that actually cares about your business and will be there to support you if you need it.

Purchased a Pioneer Trail bike for my son back in January, and it's gorgeous. Had a very good purchase and delivery to my local store experience. Using Klarna to pay for and so very happy.

It feels so comfortable to ride! and we've taken it out a handful of times. (He's still getting used to biking again).

Anyway! Had some issues with the pedals cracking, and one breaking, as well as a handle bar plug coming out. I got on to their customer services and I was dealt with by a Gemma, who was absolutely brilliant in helping me and sorting out the issue. I had new pedals and Bike handles less than two days later. Incredibly quick resolution. I think that's what really makes a good company. If there's an issue, they resolve it and are happy to. Which these guys are!

So thank you Gemma, and Raleigh! Beautiful bike and great customer service.

(I loved the bike so much I went out and got myself a slightly older second hand Raleigh, and they really are such comfortable and high performing bikes!)

I didn’t research the company when buying my bike as I trusted the brand. After I ordered the bike I came across the negatives reviews here and wondered if I had made the right decision to buy direct. I really didn’t have to worry, ordered bike on Saturday, delivered a week on the following Monday.packaged really well, nothing missing. Beautiful bike and a dream to ride, Raleigh Willow. Only lost a star because customer email did not include the tracking number in the shipping email and they did not respond to my request for it. Plus bike had a flat tyre.

Ordered a bike in August. Bike arrived broken. Local dealer couldn't fix it for at least 2 months. Had to buy the part myself and fit it myself in order to get on the road quick.

By the following May the end caps for the handlebars had fallen off and the kickstand had fallen off. Upon request of replacement parts, i was told the warranty and guarantee do not cover these parts and that Raleigh would do nothing to fix my £2500, which was less than 12 months old. The parts would cost no more £25 for them to fix. They have decided to say that these parts fell off because of poor maintenance, without even looking at the bike, how can they know its poor maintenance. Equally I do maintain the bike regularly.

The bike itself is of average quality considering the price and having ridden other electric bikes. The cabling is routed underneath the rear mudguard. I am constantly having to stop and re-adjust the mudguard to stop the cabling rubbing on my tyre.

I bought Raleigh as I believed them to be a trustworthy British company. Nothing could be further from the truth.

In the past I would always say buy local, buy British, but in this case I would advise any and all to avoid Raleigh at all costs.

Bought a bike here couple years back.

Delivery was smooth, bike well packaged and also set up great.

The bike was a Raliegh mustang elite. It is a cx bike. I bought it commuting and riding for enjoyment.

I have now completed well over 1500 miles. It runs as smooth as the day I bought it. I maintain the bike myself which is easy. The rear mech started to seize up but spraying with some gt85 everyone and then solved that issue.

Chain and all components are standing up well. Wheels are true and roll well. Clement tyres are fantastic.

Wheels are tubeless ready but I am yet to convert. ETRTO wheels and tyres work like a dream. I’ve only ever had 1 puncture and it was a breeze to fix. Happened in the rain and cold but honestly easiest puncture repair I have ever completed.

They sent me a bike pump with my bike which works very well too. I take it out and use the mount on my bike so I don’t have to carry it.

The bike tool I got to set the bike up I take on rides and is very handy. Lacks a chain tool but they can be bought separately. They also sent a special crank spanner which is very well made and I’ve no doubt will last forever.

I upgraded to clipless m520 pedals after a while. Surprisingly the plastic ones that come with it did not fail.

My partner was also sometimes using bike on turbo trainer and managed to unravel the bar tape on the off side. Im this was easy to fix by wrapping back round and re-taping with some new elec tape.

I’m not the strongest rider and there are some big steep hills round where I live, sometimes I wish I had a smaller chainring than a 40t for commuting and majority of my riding does just fine.

The bike looks very pretty has purple metallic paint and really looks more expensive that it cost. I paid £850.

I absolutely love the bike though. I have a trek ebike which cost 3k and I actually enjoy riding the Raliegh more. The components are way better quality than what was on the trek. Some of the stuff on the trek is very poor like their trek in-house hubs - absolutely crap google them loads of ppl have problems. These Raliegh ones are still going strong with no signs of wear.

I’ve owned quite a few bikes now including a Cannondale at a cost of about 600 but 8 years before and this Raliegh is my favourite by far.

The disc brakes work well haven’t had any rubbing but they aren’t the strongest. They are better than rim. They do fine for what I need maybe they would be something I would upgrade in future.

Bike is light.

Saddle it came with was horrendous. I replaced with a bontrager Montrose which works much better for me and when combined with cycling shorts is actually comfy. Gets a bit hard when just in shorts with no chamois.

Tyre clearance is fine. 1x works very well and I will stick with it for simplicity.

I can imagine the bike lasting for many years and I doubt I will ever sell it. It’s my number 1. Even if I’m able to shell out on some carbon or more expensive bike in future I will still keep the Raliegh and will still use it for commuting.

Would I buy from Raleigh again? Absolutely.

Oh one thing if you are using this bike for actual cx racing it has triangle down and top tube. I’m soo skinny have no padding on shoulders.. it hurts to carry bike on my shoulder. Not an issue for most people. I don’t race cx but I have shouldered the bike before and will not do this again lol. I’d put something round the tube but I don’t shoulder it hardlies ever so no point for me. Also on xs frame size my shoe can hit the tyre on a tight turn. Hardlies ever an issue but is there sometimes.

Company is anti right to repair. Their website suggested if the battery dies, to just buy a new bike. Louis Rossmann called them out and within a day they changed the text to some other corporate babble. Avoid.

After 9 weeks of a run around from Raleigh, I’m now told ‘the store has not placed an order’ for my successful warranty claim part.

Even though I saw with my own eyes an email from Raleigh warranty department, to my retailer claiming the part was to arrive this week.

Tried to go through customer service, but now I can’t speak to warranty department directly, after the ‘update to customer service systems’ this Jan.

Not difficult. You’d imagine a conglomerate of Raleighs size would be able to process a simple request.

WILL NOT, be dealing with Raleigh again, ever.

Just bought a Raleigh array step through electric bike. This bike is good on the flat but won’t climb hills even in turbo mode! It’s meant to be a hybrid but even in a town, if you live on a hill as we do, it is no good! Raleigh were not very helpful. We only found this out after trying it which meant we couldn’t return it to evans cycles, where we purchased it.