Good response time when queries raised. Haven't checked the radiators yet as they were delivered the day we went on holiday. However the driver was completely clueless and had no working SatNav and no... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Rang Nick for advice on buying radiators he was calm and efficient and very professional. Order was delivered very quickly...rang customer service just gor a query and was greeted with a very friendl... Mehr ansehen
Unternehmen hat geantwortet
Their website was simple to follow which for a very occasional DIY plumber made life easy. I needed a TVR with a corner fitting. I ordered it over the weekend and received the item via DPD two days l... Mehr ansehen
Unternehmen hat geantwortet
No dislikes on your part, very good quality valves and quick despatch, but I had to phone DPD after they told me parcel was delivered (long wait on automated answering system). Eventually told it was... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Radiators 4u has been a trusted, independent UK radiator supplier and heating specialist since 2002. Operating from our Kiln Road base in Portsmouth, we help homeowners, interior designers, and trade customers across the country find the perfect heating solutions for any renovation or building project. As an established online radiator retailer, we stock a comprehensive range of high-quality heating products. Whether you are looking to buy designer radiators online, source classic column radiators, or purchase traditional cast iron radiators, we offer styles to suit both modern and period properties. Our extensive catalogue also includes space-saving vertical radiators, bathroom towel rails, energy-efficient central heating options, and essential accessories like thermostatic radiator valves. We make upgrading your home heating straightforward, providing free UK delivery on standard off-the-shelf stock, fast next-day delivery options, and bespoke, made-to-order radiators tailored to your exact specifications. Browse our full collection online at www.radiators4u.co.uk or call our Portsmouth-based team of heating experts on 02394 216 216 for friendly, practical advice on BTU outputs and radiator sizing. We will always respond to any reviews within our 24 hour service level agreement. For Cast Iron Radiators see Cast Iron Radiators 4u, for Column Radiators see Column Radiators 4u, for radiator valves and accessories, see Radiator Valves 4u.
Kontaktinformationen
Unit 4, Victory Trading Estate, Kiln Road , PO3 5LP, Portsmouth, Vereinigtes Königreich
- 02394 216 216
- cs@radiators4u.co.uk
- www.radiators4u.co.uk
4.3
Hervorragend
251 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
BRILLIANT!
NOTHING BUT PRAISE FOR THIS FIRM AND ITS PRODUCT. ARRIVED ON TIME JUST AS DESCRIBED. LOOKS GREAT!
11. September 2015
Bewertung ohne vorherige Einladung
Brilliant!
Helpful staff, keen prices and super quick delivery! Will be saving you as a favourite :-)
21. August 2015
Bewertung ohne vorherige Einladung
Excellent Quality
Looks great - very impressed with the quality & price was cheapest on the net!
21. August 2015
Bewertung ohne vorherige Einladung
Very good
quick delivery, great customer service, brilliant quality
6. August 2015
Bewertung ohne vorherige Einladung
Very helpful and very fast delivery
The team at SMR couldn't have been more helpful in answering my questions and helping me find exactly what I needed. Hassle free ordering and the parts were delivered to me the following day.
Huge thanks.
6. August 2015
Bewertung ohne vorherige Einladung
shower rail
easy to use website, very prompt delivery, excellent updates regarding progress of order and delivery, very pleased with the shower rail received
26. Juli 2015
Bewertung ohne vorherige Einladung
Good Communication
Have ordered various items from SMR and the service, delivery times and most importantly the communication have been first class.
Would definitely recommend!
25. Juli 2015
Bewertung ohne vorherige Einladung
Great products & really quick delivery
Really pleased with the quality of the products I have purchased from this company, will definitely be ordering from them again
17. Juli 2015
Bewertung ohne vorherige Einladung
Did what they said
Good item good price super fast delivery only let down they do not sell the valves, overall a pleasure to do business with
2. Juli 2015
Bewertung ohne vorherige Einladung
Antwort von Radiators 4u
Hello John
Thank you for taking the time to place your review on Trust Pilot.
Your feed back is very important to us, as all reviews are read and passed to our continuous improvement programme team, this is to help us maintain our grade of service & product quality, also to ensure we improve in areas we could be lacking in.
After reading the review, we have held a internal investigation to see what we could have done better relating to your comments.
Reference your comments - We do not sell valves.
We apologise for the confusion here, as we thought one of our sales team contacted you regarding the valves we sale.
We do offer a great range of valves & I have copied a link below, to help with any more needs
http://www.smrbathrooms.co.uk/acatalog/Radiator_Valves.html
Again, thank you for your feed back & sorry for any inconvenience caused.
Laura Hazzard
Customer Service Manager
Excellent service
Arrived sooner than I expected, very well packed. Thank you...
2. Juli 2015
Bewertung ohne vorherige Einladung
Antwort von Radiators 4u
Hello Myra
Thank you for taking the time to place your review on Trust Pilot.
Your feed back is very important to us, as all reviews are read and passed to our continuous improvement programme team, this is to help us maintain our grade of service & product quality, also to ensure we improve in areas we could be lacking in.
Again, thank you for your feed back.
Laura Hazzard
Customer Service Manager
Great Stuff!
Great Pricing and very quick service - very pleased!
2. Juli 2015
Bewertung ohne vorherige Einladung
Crome Robe Hooks
Great product and delivered really quickly, highly recommended.
2. Juli 2015
Bewertung ohne vorherige Einladung
Oval curtain rail for roll top bath
Ordered rail and paid for next day delivery for 10am. Delivery was on time and could finish job with no delays.Will use SMR again and would recommend them.
25. Juni 2015
Bewertung ohne vorherige Einladung
Antwort von Radiators 4u
Hello Brian
Thank you for taking the time to place your review on Trust Pilot.
Your feed back is very important to us, as all reviews are read and passed to our continuous improvement programme team, this is to help us maintain our grade of service & product quality, also to ensure we improve in areas we could be lacking in.
Again, thank you for your feed back.
Laura Hazzard
Customer Service Manager
Faulty goods
We were very pleased when we received our fantastic looking radiator valves ( Byron Thermostatic Radiator Valve Kit - Satin Nickel) this is sold as a premium product at the time we paid £81.70 for each valve. This was in our mind an investment in a top quality product that would do our high spec renovation justice and last a long time. We were deeply mistaken.
After 6 months the valves function slowly started fail one by one ( we purchased 19 in total)
The fist thing to go was the "stuck" on the on or off position.
Following this the pins would stick continually. The tops failed when on or off the pin would stick - marking the TVR function redundant.
Slowly they have rusted one by one.
Then the leaking started.
We have persevered with this inferior product, however now after 3 year of being in situ our only option is to replace all 19 - to reduce the number of times we have to keep draining our system to replace these valves.
£1500 - was a very expensive mistake for 19 valves. It appears they are happy to sell a product that although looks premium it's function is in fact extremely poor.
We are waiting to here back from SMR bathrooms - having offered to return the very poor product .
12. Juni 2015
Bewertung ohne vorherige Einladung
Antwort von Radiators 4u
Hello Annie
Thank you for taking the time to place your review on Trust Pilot.
Your feedback is very important to us, as all reviews are read and passed to our continuous improvement programme team, this is to help us maintain our grade of service & product quality, also to ensure we improve in areas we could be lacking in.
After reading the review & talking to your husband on the telephone, we have held a internal investigation to see what we could have done better relating to your comments.
The first we heard about this issue was an e-mail from yourself at 22.50pm Friday 12/06/15 & then your review 20 minutes later. Please appreciate that we did not see the e-mail or review until Monday 15/06/15. I spoke to your husband (Ewan) at 10.00am that morning to go through this issue with you.
As I said on the telephone, I don't feel this review is fair. As a company, if we don't know the issue we cannot fix it.
The problem you have is that your plumber has not put any inhibitor in your system to reduce the chance of internal corrosion in your radiators, this corrosion has created debris which is blocking your radiator valves – this is not a fault of the valves.
To help, I have had some spare cartridges flown in from our manufacturer, but unless you get your plumber to put some inhibitor in the system this will happen again.
Cartridges were shipped to you Monday 22/06/15
Paul Duffy
General Manager
Towel radiator
A good product and delivered within a couple of days, very happy
8. Juni 2015
Bewertung ohne vorherige Einladung
Shower rail
Item arrived as described with all parts as ordered.Delivery was prompt and on time scale specified.No hesitation in recommending this siteand company.
18. Mai 2015
Bewertung ohne vorherige Einladung
Great company
The whole process from quotation to delivery was extremely efficient. Staff are exceptionally helpful and I recommend SMR without hesitation.
30. April 2015
Bewertung ohne vorherige Einladung
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