Purolator Bewertungen 

I am extremely disappointed with this courier service. I paid an additional $350 for express shipping and was promised that my package would be delivered by June 11. The package was not delivered on time, and I have received no satisfactory explanation for the delay.

What makes this even more frustrating is that the company refuses to provide a refund for the express shipping charges despite failing to meet the guaranteed delivery date. On top of that, they are asking for additional money to have the package delivered sooner.

Charging customers for an expedited service and then failing to deliver as promised, while refusing refunds and requesting extra fees, is completely unacceptable. I would strongly advise others to be cautious when dealing with this company.

I expect a full explanation and appropriate compensation for the service that was not provided as advertised.

Horrible delivery experience would not recommend Purolator at all if other options are available! Your package will not come on time or right day and if you try and call they can’t tell you anything besides what you could see for yourself on your profile

The worst possible courier service. No one showed up at our door. No helpful customer service. Just simple: it was delayed

I was waiting for a package and I was home the driver didn't buzz to get into the building the driver just left a delivery note saying sorry we missed you. I took the day off from work just because I knew the package was coming. I called customer service and the lady on the phone said that she would reschedule it for the next business day and I ask if she can schedule it for the evenings she said she can't and doesn't know when the driver will be there. I work long hours and really can't afford to take days off because of this economy.
Very disappointed do not use this company
Side note it has happened to me before with this company. Worst delivery company in the world

★☆☆☆☆

I purchased an item a week ago and waited patiently for delivery. Purolator provided detailed tracking updates from Quebec all the way to my city, which gave me confidence that the shipment was being properly managed.

On June 11, the package was marked “On Vehicle for Delivery” at 8:22 AM and the estimated delivery date remained June 11 throughout the day.

Based on that information, I stayed home and waited for the delivery until the evening.

No phone call, no email, no text message, and no tracking update informed me that the delivery would not happen.

I only discovered there was a problem after contacting customer service myself at approximately 7:30 PM.

I was then told there was a driver issue and that delivery would be postponed until the next day.

Delays happen. What is unacceptable is expecting customers to wait all day while providing no notification and leaving inaccurate delivery information active in the tracking system.

Your website says:

“It’s not a package. It’s a promise.”

Unfortunately, in my experience, the promise ended where communication should have begun.

Purolator, you guys should spend $$$ on your website helping customers guiding where your drop off locations are located.

GASTON, de Purolator du N.-B., a résolu mon problème de livraison en un seul appel.J'avais pourtant parlé à deux autres de ses collègues auparavant. GASTON, MERCI!!!

Got the "Unable to deliver - receiver unavailable" twice in the shipping history, although no one ever showed up, no call, no notice, nothing.

The most redicular delivery service I have. Even I mark down our restaurant closed on Tuesday，they still try to deliver on that day and mark down “attempted to deliver，but failed” and then required me to schedule a delivery time，after I did that ，they still tried to deliver on Tuesday and marked down the same thing without call or msg，when I try to call them ，it hard to reach，always need to provide this information and that information. First time using and the last time， and please give me back my package

Customer service reps very unprofessional and do not know how to access or provide information. Called customer reps and could not hear conversation due to all the laughter in the back ground….. it was the driver we tracked down in our community who assisted us ……and got our packaged delivered to our home …..

The worst delivery company in Canada. They came to my house and instead of putting the delivery at the entrance or at least calling me that they’re here(in fact, I left notes so that they would put the delivery at the entrance), they just took the delivery and left. I wrote to the support, and they said that it’s already late for delivery (it was 5pm) they would be delivered only in 2 days. I had never seen such stupidity in my life.

The worst delivery company in the world probably! Their slogan says “Promises Delievered”. That’s right, just promises no packages. At least their marketing team is honest lol. Never received a package from them without issues. Drives don’t even attempt delivery, just mark “No response from recipient” right away not even trying to contact. I cannot get my package for a month already. They cannot even get that to the store lace for me to pick it up. If you have a choice never never never rely on them

They said my delivery was delayed only because there’s not enough room in the vehicle but my package was a 5 pound little box of a laptop size. Hilarious

Maybe invest in smaller trucks so you dont have to complain about my trees obstructing your mirrors. You guys have the money for a smaller vehicle to make it down wierd driveways. I dont have the money to cut my trees. So, quit complaining, do your jobs, or find an other one. Better yet, dont come back here! Thats an even better idea. I DON'T need purolator on my property.

They don't deliver packages, they just leave a notice. A "Shipping" company that never ships. What a joke. Should be illegal.

I paid half of my day's salary for delivering at my doorstep. It was my holiday and I was full say at my home. Neither did I receive any call nor anybody came to my doorstep.the text appeared , " you were not at home , so collect it from our place"".

I was waiting for my package all day, from early as hell in the morning. I'm by the phone, watching. I go to the bathroom for two seconds and miss their ONE call and so they take my package and leave. I didn't even know I had to sign for the damn thing until I got a notice on my door saying I missed them. what the hell kind of stupid business model are these people running? you'd think it'd be easier to just leave it on the door and call it a day but now I have to trek across town to pick up my package in the evening tomorrow when they could've just left it at my door. Their customer service reps are no help either, and the AI chat and virtual assistant that is entirely unhelpful and useless only pissed me off more. Everything about this company will waste your time.

OMG this company is beyond usesless. The delivery is unreliable. The online status is just one random excuse after another. I've had two crazy coincidences happen to my latest package which have delayed it twice for "mechanical" reasons and "missed connection" as if my package was not paying attention when the truck came to pick it up. No agent has a clue what these messages mean. And don't be fooled by "Tricia" in support responding to these bad reviews... ALL bad reviews... please contact us and we'll get to the bottom of this. That is a scam so it looks like they are following up. I just got the "yeah, they'll get back to you next week some time" after I absolutely wasted another ten minutes explaining the bad service to them.
...and there it is. The automatically generated "please contact us" response, this time from Vanessa. News flash, they will not resolve anything, or try to make anything better. A shiny new "sorry for the inconvenience...." coming my way.

The worst possible courier service. No one showed up at our door, no call, no buzz, no note, and it shows
"Attempted delivery - receiver unavailable"!!!!!! and after several days of waiting for it to be transferred to shipping center, nothing heard back yet.
And no one in the company knows where the package is.
They say you should just wait.

Have been waiting for a stove to be delivered since last Wednesday, it is now Tuesday. Lazy drivers, they send 2 out for larger deliveries so I’m told. No notice at door, nothing. The notifications are a joke! Office can’t tell me anything either. Keep hearing it’s on a truck going to be delivered. We just want at this point to pick it up.
Will talk to Rona on the choices they use for delivering their merchandise. Company is a joke. Purolator