🌟 🌟 🌟 🌟 🌟. Thank you Kate . You’ve gone above and beyond customer service. I’ve been a difficult customer not meaning to plus Australia post hasn’t helped. After a mix up on my side Kate has kept... Mehr ansehen
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Das sagen Bewerter
These extensions are worth every cent! I ordered the 24inch 250grams dark brown clip in hair extensions and wear them daily 24/7, They are thick from root to tip, silky smooth and look incredible. I... Mehr ansehen
Purchased light grey hair extensions. Received yellow blonde extensions, not a single grey hair to be found. Very disappointing and false advertising. Attempted to tone them and the quality completely... Mehr ansehen
I ordered 300g of 30-inch extensions in color 1B, and I’m beyond impressed! Even though the hair wasn’t in stock, the team emailed me right away, offered express shipping, and delivered so quickly. Th... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Beautiful clip in hair extensions from Pure Hair. We sell the best quality 100% Remy human hair extensions. Express delivery to Australia and UK.
Kontaktinformationen
Australien
- www.purehairextensions.com.au
4.2
Gut
438 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 5 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
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Hi I haven't as of yet used the hair…
Hi I haven't as of yet used the hair but it looks good quality.and feels soft and natural,I've run my fingers through the hair and no shedding which is great as some hair I've bought from other company's as soon as you touch it the strands are falling out ,so up to now I'm happy with the hair can't wait to get started on my knew look ,one happy lady 😊
29. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Pure Hair Extensions
Hi Amanda
Thank you for your review!
Kind regards
Pure Hair
Second time buying, two very different products
Second time buying the clip in fringe as I loved the first one bought 18 months ago. But, it's not the same.
The second one is a hard fringe that makes me look like I'm from a 60's Beatles tribute band, and very obviously a clip in fringe so in the draw it goes.
The first was so nicely layered and looked so natural.
The postage was quick and we'll priced,
I love to buy from an Australian company but the product wasn't great.
28. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Pure Hair Extensions
Hi Esther,
Thank you for your review. We do offer exchanges if you would like to exchange your fringe.
Kind regards,
Pure Hair
Second purchase from Pure Hair and once…
Second purchase from Pure Hair and once again, BLOWN AWAY by the quality of these extensions, will forever and always be my go to, thankyou guys xx
23. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Pure Hair Extensions
Hi Kasey,
Thank you for your review. We are happy to hear you love your orders.
Kind regards,
Pure Hair
I had a great experience!
I had a great experience!! Needed to post a gift to a relative for Christmas and it was processed so quickly and they were super helpful. Thankyou!
24. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Pure Hair Extensions
Hi Caitlyn,
Thank you for your lovely review.
Kind regards,
Pure Hair
Color was completely different to the…
Color was completely different to the picture was not happy with my purchase
14. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Pure Hair Extensions
Hi Joannee,
We do offer exchanges and free colour matches so you get an accurate match. Please email us at enquiries@purehairextensions.com.au if you would like to arrange this.
Kind regards,
Pure Hair
Quick to deliver
Quick to deliver. Perfectly packaged and clean and precise correspondence. I’ve never had a problem everytime I’ve ordered from here. The hair is beautiful. Exactly what you expect. It’s a delight to receive it.
3. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Pure Hair Extensions
Hi Sandy,
Thank you for your lovely review.
Kind regards,
Pure Hair
Great service and quality hair ♥️🖤
Great quality Extentions and thick , customer service is very good and also very quick to respond 10/10
30. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Pure Hair Extensions
Hi Isabella,
Thank you for your lovely review
Kind regards,
Pure Hair
I ordered the 16" full volume 120g set…
I ordered the 16" full volume 120g set of extensions, and I am extremely disappointed. Once opened, the extensions were thin, brittle, and the ends were in terrible condition—definitely not what I expected. The quality is far below standard, and they look nothing like the advertised photos.
I reached out to customer service to request a refund or exchange, but they refused, justifying the poor quality by saying, "Our 16" full volume 120g set that you ordered is the lowest gram of extensions we stock and are wispy on the ends."
If you’re looking for good-quality extensions, I strongly recommend ordering from another company. These were a complete waste of money.
17. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Pure Hair Extensions
Hi Brooke,
As mentioned if the security tag is left attached and the extensions aren't what you were expecting we accept refunds and exchanges. Unfortunately, once the extensions have been altered/opened we cannot accept the return due to hygiene reasons.
Kind regards,
Pure Hair
Great quality extensions
Great quality extensions, colour not quite right but was able to colour them to match my hair overall really happy with my purchase 😊
5. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Pure Hair Extensions
Hi Catherine,
Thank you for your lovely review.
Kind regards,
Pure Haie
I love pure hair and their halos
I love pure hair
I have tried all companies and these are the best! And the customer service is on point
Their halos and clip ins are so good and the perfect colour match! I wouldn’t go anywhere else!
10. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Pure Hair Extensions
Hi Simone,
Thank you for your lovely review and for being a regular customer.
Kind regards,
Pure Hair
It is NOT human hair
It is NOT human hair - quality is below the standard of human hair !!
Buyers - If you look at the last few reviews you will see that this company is NOT selling human hair. So many people are leaving similar reviews. I cannot even use the hair due to the poor quality !!! And they will not accept the return as I already opened it but it’s unused.
20. November 2024
Bewertung ohne vorherige Einladung
Antwort von Pure Hair Extensions
Hi Ivor,
All of our extensions are 100% remy human hair. Unfortunately, once opened we cannot refund or exchange the extensions. If the extensions weren't what you were expecting upon receiving them as long as they are unopened and in their original condition refunds/exchanges are accepted.
Kind regards,
Pure Hair
Happy with the hair and the price!
13. November 2024
Bewertung ohne vorherige Einladung
Antwort von Pure Hair Extensions
Hi Heleina,
Thank you for your review.
Kind regards,
Pure Hair.
Loving my one piece volumiser!
I bought a one piece volumiser and I’m very happy! They colour matched me perfectly via the website. The texture and thickness of the volumiser is perfect for adding just a bit more “weight” to my naturally fine hair, without looking fake. I love it!
30. November 2024
Bewertung ohne vorherige Einladung
Antwort von Pure Hair Extensions
Hi Nicole,
Thank you for your lovely review.
Kind regards,
Pure Hair.
Ordered 11/12/2024
Ordered 11/12/2024. Have not received,attempted to use the email address they require customers to use for customer service and it's returned saying their email doesn't exist.
24. November 2024
Bewertung ohne vorherige Einladung
Antwort von Pure Hair Extensions
Hi,
What is your order number please? We were having some issues with our email address for the US but it is working now. Please email us at enquiries@purehair.com or enquiries@purehairextensions.com.au
Kind regards,
Pure Hair.
Great quality extensions
Great quality extensions. Love the colour matching service too!
14. November 2024
Bewertung ohne vorherige Einladung
Antwort von Pure Hair Extensions
Hi Lydia,
Thank you for your lovely review.
Kind regards,
Pure Hair
Poor quality hair
The extensions are poor quality - shedding and tangling from the moment they are installed into hair. After reporting it to customer service they deflect the blame and try to say it’s my fault for using muk deep ultra soft products -to wash the extensions 3 days after being installed; which is simply not true this is a common product to use on extensions. Anyway; the issue started immediately after installation but they refuse to take any accountability. Shedding, frizzy, tangled.. just awful. Avoid at all costs!
20. November 2024
Bewertung ohne vorherige Einladung
Antwort von Pure Hair Extensions
Hi Emilia,
As mentioned in our emails you didn't follow the correct care prior to the application or after. Unfortunately, this can cause the shedding you have experienced. As also mentioned if you were unhappy with them prior to the application we do offer refund/returns.
Kind regards,
Kate
Great customer service
Great customer service, quick response when being assistance with colour match.
Hair arrived nearly packaged and looks amazing.
4. November 2024
Bewertung ohne vorherige Einladung
Antwort von Pure Hair Extensions
Hi Codee,
We are glad to hear you love your extensions. Thank you for your review.
Kind regards,
Kate
TERRIBLE. Avoid at all costs!
Awful customer services. They tried to accuse me of heat styling a product when I had simply combed a defective product on arrival to try and fix it. They try to deflect and be of little help when you report issues to them and then accuse you of things. Avoid at all costs including the fact the at the price and quality of product is terrible.
6. November 2024
Bewertung ohne vorherige Einladung
Antwort von Pure Hair Extensions
Hi Imy,
As mentioned in our emails our fringes don't come frizzy, they come straight and they are all checked before being sent out.
Kind regards,
Kate
Great hair extensions and fast shipping.
Great hair extensions and fast shipping.
10. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Pure Hair Extensions
Hi Natasha,
Thank you for your review.
Kind regards,
Kate
The clip in one piece
The clip in one piece is very good hair quality and easy to use giving the thickness and volumizer. Perfect color match and very helpful staff. I would recommended👍🏻
11. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Pure Hair Extensions
Hi JJ,
Thank you for your lovely review. We are glad to hear you are happy with your order.
Kind regards,
Kate
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