Pulleymaid Bewertungen 

544
TrustScore 4 von 5

4.1

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

We have had a Pulleymaid clothes dryer for a number of years and have loved it. Recently the screw on one of the pulleys was damaged so I bought a replacement part from Pulleymaid. The part arrive... Mehr ansehen

Bewertet mit 4 von 5 Sternen

The pulley set arrived well-packaged, complete and as described. The communications were clear, though I've reduced the stars to 4 and considered 3 because they were several times late and slightly pe... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I haven’t put my pulley maid up yet as we’re in the midst of a house renovation. However the buying and delivery process was easy and I feel like there is a lot of information available on how to put... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Money deducted yet order not sent. . received an email to say payment hadn’t gone through? I’ve sent proof from PayPal that you definitely have it so please either send immediately or refund . Your... Mehr ansehen

Unternehmen hat geantwortet

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4.1

Gut

TrustScore 4 von 5

544 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 22 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Woche

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4.1

Alle Bewertungen

(544)

79 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

I bought my original pulley in 2018

I bought my original pulley in 2018
With no fault of the company I was pulling it it rubbing the string . Therefore it wore through
I bought another one . Then the metal holder dropped and broke
I contacted the company to buy another one ….the company was amazing and sent me a full set free due to the lifetime guarantee
So very impressed and most definitely would recommend this company

28. Januar 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

USA orders are easy and affordable

Ordering from overseas can be a little nerve wracking. But Pulleymaid made it the whole process easy and very friendly on the shipping. We love our hanging clothes rack. Not very common in the USA. When I visited my sister in the UK and saw hers we knew that we needed to get one when we got home. Our Pullymaid is now saving energy and making our clothing last a whole lot longer!

15. September 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great Quality

Great Quality, Great service. Great Price
Ordered x4 Pulleymaid slats for my old pulley. Price very reasonable.
Bit of confusion with PayPal with address delivery as it was not getting delivered to my address.
Customer Service sorted this out quickly and professionaly.
Thanks Tom Edwards.

18. Januar 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Very happy with my purchase

Very happy with my purchase. Black Friday discount was a bonus as I was already looking to buy one. Also free delivery. Looks great and just the ticket for drying laundry indoors.

25. November 2023
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Brilliant simple and high quality

Brilliant simple and high quality. Only niggle is that the rope is stiff so it sticks out and gets caught in a door. I guess the rope will soften with use or it might be replaced

21. Januar 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

We love our airer

We love our airer, it takes a full load of washing and most things dry overnight. It was easy to install and excellent value for money, it will pay for itself in less than a year now we won't need the tumble drier running three times a week. And free delivery which was quick and well packaged, we should have got one years ago!

20. Januar 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great bit of kit

Arrived on schedule, ready to install and use.
Very effective at drying clothes and great as everything is off the floor.

20. November 2023
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Appalling customer 'service' team

Pulleymaid were advertising 50 dollypegs in a cotton drawstring bag for £7.99 last August bank holiday (which included a 20% discount for the holiday period). I duly added two packs to my basket but, due to ordering over the phone, did not notice that the number of pegs for some reason automatically defaulted to 20 on the order page. Two packs of 20 turned up in cardboard boxes, no sign of any drawstring bags. When I made polite enquiries as to how this happened I was increasingly subjected to a torrent of abusive emails from employee A. I admit I became progressively stroppier, but this was due to his outrageous handling of the matter. He made personal insults and also, apropos of nothing, gave me details of the medical history of 3 generations of his family, which I am sure is outside of the data protection rules. He obviously has wind of the remake of Fawlty Towers and is teeing himself up as a scriptwriter or even for the part of Basil himself. 'We would all like 50 pegs for 7.99, wouldn't we?' Well, yes, A, that IS what we would like if it is clearly advertised on your website. I initially had hopes that B would be more helpful, but she soon closed ranks and also gave similar non-service to A, although not as rude. Neither gave me an answer to my question of why they were advertising something that it did not actually seem possible to purchase. Both declined to give me the contact details of the director, so I wrote to him. This was before I read other reviews on the company, which would have saved me wasting my ink as he never replied, so there is obviously no robust complaints procedure. The pegs themselves are superficially reasonably attractive compared to the cheaper Chinese pegs available, but many are not well finished. Incidentally, if I have had an issue with a Chinese company in the past they have been unfailingly courteous and put the matter right in a very timely manner. I had thought to do the right thing by supposedly buying British but the company's customer non-service team could learn a lot from the Chinese companies. Their other products look OK and get good reviews so I pity the poor workforce when their shop window is staffed by this team who are so hubristic that they even write rude and defensive responses to unfavourable reviews instead of trying to address genuine grievances. As an update, I see that the company is, as expected, slandering me by saying that I am lying. When talking of ordering over the phone I meant that I used my phone as the interface to place my order, rather than that I phoned them. This is why it was difficult to see that they had made the default to 20 pegs on the order form. There was in fact no other option than 20 pegs despite the website advertising 50. I at no point claimed to be visually impaired, just that i did not see their ruse of defaulting the number as the type was so small on the phone. As for being vindictive, I have never before written a poor review of this nature but the service was so far short of the mark of even the lowest bar that I felt obliged to warn others. I see that unfortunately, though, many have been victims of it and have learned that it is always wise to read reviews before purchasing a product. Is there no limit to this company's rudeness? Surely they are only letting themselves down by these risible replies and exposing their dreadful service to all and sundry. As a further update, I had a mildly threatening letter from Pulleymaid at 7 pm on a Thursday and by lunchtime on the Saturday they amended their response to this review to say I had not replied - not much time given to respond. Intriguingly, the writer of the letter (title of position not given) uses the same incorrect spelling of a word misspelled by employee A. I see that they have now taken down all the nonsense about me being a liar and a scammer in their response to the Trustpilot review, but if you require some mild amusement you can at present still see their reply to my Google review which duplicated this one.

6. September 2023
Bewertung ohne vorherige Einladung
Pulleymaid-Logo

Antwort von Pulleymaid

Hi Eileen,

I think that most people would conclude from reading your review that you did infact purchase 20 dolly pegs and that you only left these grossly exaggerated comments because we were unwilling to send you something which you had not ordered or paid for.

We did contact you to ask what you considered about Toms’s emails to represent a torrent of abuse, personal insults or indeed an outrageous handling of the situation. Sadly, we have not received any reply.

We have posted his five email replies below and invite you to comment futher as to what exactly you found abusive

Thank you!

===========================================

Hi, thank you for getting in touch. These are offered in packs of 20 or packs of 50. I have checked your order, and I can see that you have purchased two packs of 20. We can of course supply you with additional packs or if you would prefer to return these then please let me know and I can send over a returns label. Kind regards, Tom

Hi, I will need to ask IT to look onto this however the product you purchased, which is on your invoice, and which would have been as described at the cart, is the Traditional Dolly Pegs (Pack of 20). Clearly we are not able to sell 100 dolly pegs £7.99 including VAT and delivery. I understand that you may not be overly happy about this however if you are in any doubt as to the product you purchased then you are of course welcome to return these. If you would like me to send over a returns label, then please let me know. This will be a pre-paid returns label and you will only need to drop the package off at your local post office. Kind regards, Tom

Hi, the two options we have available are 20 pegs or 50 pegs, the option you selected was 20. This is the product displayed at cart when you placed your order. I understand that you would like 100 pegs for this price, we would all like more pegs for our money, but the product you have purchased is 20 pegs. As before, I am more than happy to send over a returns label and once the pegs are on their way back to us, then we can refund your payment. This should be enough to conclude the matter. Kind regards, Tom

Hi, yes this is correct, the page you have visited does say 50 dolly pegs, but you placed an order for 20 which was made clear to you at the cart. If you would like to dispute this, could you please add the product to the cart in the same way you did previously and then take a screen shot. I will then be able to look at this further for you. For the avoidance of all doubt, we have offered you a refund for this purchase however you will need to return the goods to us. Kind regards, Tom

Hi, Firstly I can completely sympathise with your predicament. (EXAMPLE REMOVED) It is a difficult disability to have to live with. I will however say that this is the first time I have ever had a customer try to use being visually impaired as a reason for the product not being as described. Clearly, we are not trying to scam you as I have offered you a full refund. I have now produced and attached the returns label to this email. If you do wish to return your order, please print this and take it along with the package to your local post office. This is a pre paid service although we would strongly recommend you obtain a receipt for your records. If you think this is a matter for trading standards then you can contact the customer help line run by citizen advice on 0808 223 1133. They will be able to advise you further with regards to your rites. Please remember to tell them that you are in receipt of a pre paid returns label but that you are unwilling to return the package. If you do decide to return your order then please let me know once this is on its way and I will make sure that your refund is processed accordingly. Kind regards, Tom

Hi, From the image you have sent I can see that this is clearly stated as Traditional Dolly Pegs (Pack of 20). Eileen, did you get the returns label I sent over?

Bewertet mit 2 von 5 Sternen

Some engineering deficits

Ordered on the 20/06, but processing did not take place for some time. I made the laths to suit our needs in Tasmanian oak. There are discrepancies in the size of the holes and between individual end pieces. This meant that each lath had to be individually shaped to fit. My main criticism is the pulleys that I bought. The long screws appear to be made of bright drawn steel which would make them prone to shearing unless great care is taken during installation. The individual pulley wheels are cheap, grey plastic. The pulleys are not well finished and have rough, sharp edges and no bearings, bushes or lubrication, I do not expect them to last long. This is a pity, obviously a lot of work has been devoted to ensure an authentic appearance but the basic engineering of the pulleys is not adequate.

15. August 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Shaker peg rail - excellent!

Bought the shaker peg rail and am so pleased with it. The quality is excellent. They obviously take pride in their products. Packed well and received promptly. Would definitely order from them again.

12. Juni 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great company

Great company, great products. My wife had kept hold of some airer rack ends and pulleys she had been given by her grandmother. To find genuine replacement parts, enabling the original elements to used once again, was fantastic. The airer is now in daily use and is really easy to use.

11. April 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

5 stars for Pulleymaid cord

The pulleymaid cord is superior to other brands. It doesn't twist or fray and runs smoothly through the pulley wheels with a nice elasticity. It's competitive on price too. Would totally recommend.

22. Mai 2023
Bewertung ohne vorherige Einladung

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