Had an instruction from client who had to part sell an instrument to fund a partial withdrawal. The whole process was concluded with client receiving funds within 10 working days. That is super servic... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
To be clear, I am writing this as a financial adviser. A client was put in a difficult situation by his bank and needed money at very short notice. Providence really went above and beyond to... Mehr ansehen
Unternehmen hat geantwortet
The professionalism is great. There are no surprises from what was agreed from commencement of the scheme. Brookes and support team are great. Withdrawals are efficiently managed. Interest are reasona... Mehr ansehen
Unternehmen hat geantwortet
The company has a good team who are well versed with knowledge of the products offered. I really appreciate the well documented brochures that explain well about the investments and more notable os Ar... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Providence
Vom Unternehmen geschrieben
Providence
Providence is an international life assurance company established in 2009, providing long-term savings and investment solutions for expatriates. We are regulated by the Mauritius Financial Services Commission and support over 8,000 policyholders globally, with more than USD 1 billion in assets under management.
Our products are designed to help internationally mobile professionals build financial security across borders, with flexible solutions that adapt to changing careers, locations, and life goals.
What we offer
- Regular Saving Plan: Long-term, disciplined saving solutions that help clients build wealth over time through consistent contributions.
- Investment Bonds: Single premium solutions for clients looking to invest a lump sum in a tax-efficient and globally diversified structure.
How we work
We partner with regulated financial advisers who provide personalised guidance based on each client’s goals and circumstances. Our role is to deliver robust, transparent products with strong governance and long-term reliability.
Why clients choose Providence
- Established in 2009 with a proven track record
- Regulated and compliant with international standards
- Designed specifically for expatriates with portable, cross-border solutions
- Long-term focus on stability, transparency, and client outcomes
Our commitment
We focus on helping clients build sustainable financial plans for the future, not short-term gains. Whether saving for retirement, education, or wealth preservation, our aim is to provide clarity, consistency, and confidence over the long term.
Kontaktinformationen
4.4
Hervorragend
134 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 75 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
By far my favourite provider in the…
By far my favourite provider in the industry. Always friendly, genuine, helpful and very efficient. The staff there are all amazing.
25. August 2026
Antwort von Providence
Dear Chloe,
Thank you for taking the time to share such wonderful feedback with us.
We are delighted to hear that you continue to hold Providence in such high regard and have consistently found our team friendly, genuine, helpful and efficient. Your kind words mean a great deal to us and will be shared with the wider team.
We truly appreciate your continued trust and support and remain committed to delivering the high standard of service you have come to expect from Providence.
We look forward to continuing to support you.
Kind regards,
Providence
Antwort von Providence
Dear Alexandre,
Thank you for taking the time to share your feedback.
We are delighted to hear that you found our service excellent and our team responsive. Providing attentive, reliable and timely support is very important to us, and your kind comments are greatly appreciated.
Thank you again for your positive review. We look forward to continuing to support you.
Kind regards,
Providence
Prudent and responsive
13. August 2026
Antwort von Providence
Dear Mr Osei,
Thank you for taking the time to share your feedback with us.
We are pleased to hear that you have found Providence prudent and responsive. Providing a professional and dependable service is very important to us, and we greatly appreciate your positive feedback.
Thank you again for your review. We look forward to continuing to support you.
Kind regards,
Providence
Providence Service Feedback
Providence Always provide 1st Class service. Response time to request information helps me to plan different scenarios and helps with overall Client acquisition to our business.
17. August 2026
Antwort von Providence
Dear Clive,
Thank you for taking the time to share your feedback with us.
We are delighted to hear that you have been pleased with the responsiveness and level of service provided by Providence. We understand the importance of receiving timely and helpful information when considering different options and making informed decisions, and we are pleased that our team has been able to support you effectively.
Your kind feedback is greatly appreciated and serves as valuable encouragement for our team.
We look forward to continuing to support you.
Kind regards,
Providence
Customer Service
7. August 2026
Antwort von Providence
Dear Mr. Camanho Judite,
Thank you for taking the time to leave us your rating.
We are pleased to know that you had a positive experience with Providence and greatly appreciate your feedback.
We are always looking for opportunities to further improve the experience we provide and would welcome any additional feedback you may wish to share with us.
Thank you again for your support.
Kind regards,
Providence
Antwort von Providence
Dear Mpho,
Thank you for taking the time to share your feedback.
We are delighted to hear that you were pleased with our customer service and the responsiveness of our team. Providing prompt and supportive assistance is very important to us, and your kind comments are greatly appreciated.
Thank you again for your review. We look forward to continuing to support you.
Kind regards,
Providence
Solid company providing a good product range
Solid company providing a good range of Financial Products. Very helpful supportive staff.
11. August 2026
Antwort von Providence
Dear David,
Thank you for taking the time to share your feedback.
We are delighted to hear that you are pleased with the range of products available through Providence and the support you have received from our team.
Your kind comments are greatly appreciated and will be shared with the team.
Thank you again for your positive review. We look forward to continuing to provide you with a high standard of service.
Kind regards,
Providence
You are not my first or second choice
Things are more complicated than with other companies.
Your license makes customers, IFAS works two times more.
No clarification with procedures.
Not having a contact in Mexico makes everything confusing.
11. August 2026
Antwort von Providence
Dear Mauricio,
Thank you for taking the time to share your feedback.
We are sorry to hear that Providence is not your preferred choice. Our requirements and procedures form part of our established operational and regulatory framework and are communicated through our established service processes. We recognise that some of these requirements may be more detailed than those encountered with other providers, particularly where regulatory and jurisdictional obligations apply.
Our team can be reached internationally through our established service channels and is available to assist with requirements and provide clarification where needed. If there is a specific instance where you believe a requirement or procedure was not clearly communicated, we would welcome the opportunity to review this. Please contact us at admin@providence.life with the relevant case information so that we can investigate the circumstances further.
Thank you again for your feedback.
Kind regards,
Providence
Antwort von Providence
Dear Manuel,
Thank you for taking the time to share your feedback with us.
We are pleased to hear that you found our customer service professional. Your positive feedback is greatly appreciated and serves as valuable encouragement for our team.
Thank you again for your review. We look forward to continuing to provide you with a high standard of service.
Kind regards,
Providence
Providence are always easy to deal with…
Providence are always easy to deal with and very helpful.
31. Juli 2026
Antwort von Providence
Dear Nicola,
Thank you for taking the time to share your feedback with us.
We are delighted to hear that you find Providence easy to deal with and our team helpful. Providing a smooth, responsive and supportive experience is very important to us, and we greatly appreciate your kind words.
Thank you again for your review. We look forward to continuing to support you.
Kind regards,
Providence Life
I have appreciated the interaction
I have appreciated the interaction. However, I would appreciated to receive an acknowledgement of my mail and not just reply to me when they found a solution to my issue. Otherwise, the experience
7. August 2026
Antwort von Providence
Dear Ms. Diop,
Thank you for taking the time to share your feedback with us.
We are pleased to hear that you appreciated the interaction and support you received. We also appreciate your comments regarding the acknowledgement of your initial email. We understand how reassuring it is to know that a request has been received and is being attended to, even where a full response may take some time.
Your feedback is important to us and will help us continue to improve the way we communicate and provide support throughout the service experience.
Thank you again for your review. We look forward to continuing to support you.
Kind regards,
Providence Life
Antwort von Providence
Dear Alejandro,
Thank you for taking the time to share your feedback.
We are delighted to hear that you had a great experience with Providence and were pleased with the service you received. Your kind words are greatly appreciated and will be shared with our team.
Thank you again for your support. We look forward to continuing to provide you with a high standard of service.
Kind regards,
Providence Life
Outstanding service
To be clear, I am writing this as a financial adviser.
A client was put in a difficult situation by his bank and needed money at very short notice.
Providence really went above and beyond to ensure he received his money in time and faster than I believed to be possible.
This is in stark contrast to many other life companies, who seem to delight in inventing barriers to withdrawal.
Well done Providence!
30. Juli 2026
Antwort von Providence
Dear Brussels,
Thank you for taking the time to share your experience and for your kind words.
We are delighted to hear that our team was able to provide the support required during a time-sensitive situation and help ensure the withdrawal was completed when it was needed most. Providing a responsive and efficient service, while maintaining the appropriate security and regulatory standards, is very important to us.
Your recognition of our team’s efforts is greatly appreciated, and your comments will be shared with the team.
Thank you again for your trust in Providence and for sharing your positive experience.
Kind regards,
Providence Life
Delays in withdrawal request processing
you really take too long to process withdrawal requests and its frustrating, the whole point if for me to be able to access my money when I need it
30. Juli 2026
Antwort von Providence
Dear Ms. Jhamba,
Thank you for taking the time to share your feedback.
We understand how important timely access to your funds is and appreciate your concerns regarding the time taken to process your withdrawal request.
We would welcome the opportunity to review your experience in more detail. Please contact us at admin@providence.life with the relevant details of your withdrawal request so that we may investigate the circumstances further and identify any opportunities to improve the efficiency of our service while maintaining the necessary security and regulatory controls.
Thank you again for bringing your concerns to our attention.
Kind regards,
Providence Life
Re-review of service
The team at Providence took the time to speak with me pertaining to the previous concerns that I had, which is much appreciated.
16. Juli 2026
Antwort von Providence
Dear Marcus,
Thank you for taking the time to provide your honest feedback.
We are delighted to hear your exceptional praise for the support you received. Your recognition means a great deal to us, and your kind comments will be shared with the team.
We also acknowledge your concerns regarding the time taken to complete dealing requests and understand the frustration that delays can cause. We would welcome the opportunity to look into your experience in more detail.
If you have not done so already, we urge you to contact us at admin@providence.life with the relevant case information so that we may investigate further and identify any opportunities to improve the efficiency of our service while maintaining the necessary accuracy and controls.
Thank you again for your constructive feedback.
Kind regards,
Providence Life
Antwort von Providence
Dear Valued Client,
Thank you for taking the time to share your feedback with us.
We are pleased to hear that you were happy with the responsiveness of the service you received. Providing prompt and supportive assistance is always important to us.
We greatly appreciate your review and look forward to continuing to support you.
Kind regards,
Providence Life
Outstanding Support from Providence
I appreciate greatly the timely and very efficient way in which Providence responds to applications for new business and for ongoing support queries. Timely and quality responses are key to our success as Financial Advisers dealing with our clients. A special acknowledgment to Joanne Mongey and Ela Alicaway for their recent outstanding work.
6. Juli 2026
Antwort von Providence
Dear Daniel,
Thank you for your wonderful review and for sharing your experience with Providence.
We are delighted to hear that you value the timely and efficient support provided by our team. We recognise how important prompt, high-quality responses are and are pleased that our service has supported you effectively.
We also sincerely appreciate your kind acknowledgement of the service you received. Your comments will be shared with the team and will be a wonderful source of encouragement.
Thank you for your continued trust in Providence. We greatly appreciate your feedback and look forward to continuing to provide you with a high standard of service.
Kind regards,
Providence Life
Antwort von Providence
Dear Paul,
Thank you for taking the time to share your experience with Providence.
We are delighted to hear that the support you recently received resulted in an excellent experience. We aim to make every interaction responsive, straightforward and supportive, particularly when our assistance is needed.
We greatly appreciate your feedback and look forward to continuing to support you.
Kind regards,
Providence Life
The customer service at Providence is…5 stars. Excellent!
The customer service at Providence is absolutely excellent. The team are very efficient and process our requests very quickly. They are very helpful and informative. We look forward to continuing to work with them in the future. Thank you team! :)
6. Juli 2026
Antwort von Providence
Dear Lorna,
Thank you for taking the time to share such a wonderful review.
We are delighted to hear that you have found our team efficient, helpful and informative. Providing responsive and reliable support is extremely important to us, and your kind feedback is greatly appreciated.
We look forward to continuing to support you in the future.
Kind regards,
Providence Life
Customer service has been sensational
Customer service has been sensational. The platform has been effective
18. Juni 2026
Antwort von Providence
Dear Anesu,
Thank you for taking the time to leave us a positive review again.
We are delighted to hear that you have had a sensational customer service experience and that our platform has been effective for your needs. Your feedback motivates us to continue delivering the highest level of service.
We appreciate your support and look forward to serving you again.
Kind regards,
Providence Life
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