Protyre(Thetford) can’t praise them enough. Sam the manager was so helpful. Had my van serviced(Gold Service), price and service second to none. Our families go to garage.
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Das sagen Bewerter
Called in adhoc on a bank holiday Monday morning with a balding but not quite illegal front tyre, had a big journey coming up so just made an enquiry. After a quick chat and a quote, 25mins later on... Mehr ansehen
Great customer service, friendly staff. Great communication. Ordered two tyres and replaced that afternoon and two more placed two days later as they needed changing as well. Great cup of tea whilst w... Mehr ansehen
Responsive to my request and immediately checked tyres without having booked appointment. Helpfully discussed, to make decision on purchase of new tyres. Rather a long wait, but I recognise they had f... Mehr ansehen
Unternehmensdetails
- Reifenhandel
- Bremsenwerkstatt
- Fachhandel für Autobatterien
- Kfz-Prüfstelle
- Fahrzeugservice
- Spureinstellungs-Service
Über Protyre Autocare - Thetford
Vom Unternehmen geschrieben
Vom Unternehmen geschrieben
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Kontaktinformationen
Unit 4, Telford Way, IP241HU, Thetford, Vereinigtes Königreich
- 01842 763663
4.5
Hervorragend
1094 Bewertungen
Bittet Kunden um Bewertungen
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Beccles branch unhelpful. Thetford branch not contactable.
I consider myself a loyal Protyre customer and would like to have either Beccles or Thetford branch as my go to for my car now I have moved to Norwich. Beccles very unhelpful website saysthey close 4pm when calling I was told they close at 3.30 and they dont have my tyre in stock despite it being their own brand and would not have it before Wednesday!
Thetford Phoning them is impossible you have to enter mailbox number, there is no way to talk to them at all. You cant leave a message!
Its a far cry from both branches to the service you receive in Bracknell.
Im shocked!
18. Juli 2026
Bewertung ohne vorherige Einladung
Protyre(Thetford) can’t praise them…
Protyre(Thetford) can’t praise them enough. Sam the manager was so helpful. Had my van serviced(Gold Service), price and service second to none. Our families go to garage.
17. Juli 2026
Bewertung ohne vorherige Einladung
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
Customer service is just as bad as the…
Customer service is just as bad as the tyre replacement (ref:206693). The promise of the centre manager will get back to you and we will sort it, are so far from the truth. The issue was raised 18/06/26 and still nothing, last 2 emails have gone unanswered and no contact from the centre manager. Keep well clear of this bunch or you may run into trouble and get nowhere trying to resolve it.
18. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Protyre Autocare - Thetford
Dear Mr Benjafield,
Thank you for leaving us another review.
We can see that this matter has been escalated with management, they are currently investigating and will be in touch with you in due course.
Best regards,
Eddie
Customer Care - Protyre
Antwort von Protyre Autocare - Thetford
Hello Tim,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
I booked a 1 o’clock slot but my…
I booked a 1 o’clock slot but my vehicle wasn’t even looked at until 5pm! And that was only after I had rung twice then came back in to demand the vehicle be seen to! This is disgusting service! I won’t be returning to pro tyre
6. Juli 2026
Antwort von Protyre Autocare - Thetford
Dear FM,
Thank you for bringing this to our attention and we are sorry to hear that you did not have a positive experience.
We can confirm that this has been raised with the management team. They will investigate this with the centre and will be in touch as soon as possible to discuss this further with you
Best regards,
Eddie
Customer Care - Protyre
My car was not looked at one the day it…
My car was not looked at one the day it was booked in.. also no one from the garage called me n said its not been looked at.. I also tried to call the garage over 50 times and no obe answered the phone.
I had to go down the following day to be told my car had still not been looked at and then had to take it back down for the work and mot 3 days later
6. Juli 2026
Antwort von Protyre Autocare - Thetford
Dear Customer,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns have been raised. A manager will investigate into this matter and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Antwort von Protyre Autocare - Thetford
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Excellent service and price wouldn’t go…
Excellent service and price wouldn’t go anywhere else
3. Juli 2026
Antwort von Protyre Autocare - Thetford
Hello Paula,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
The staff were great
The staff were great. Very helpful and friendly. They talk you through what your car needs. They go the extra mile. The prices are very good also. Would highly recommend 😊
29. Juni 2026
Antwort von Protyre Autocare - Thetford
Hello Gary,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Very helpful.
Very helpful.
I needed my car back on road asap and the gentleman I dealt with was on the ball and had my car fixed within a couple of hours.
23. Juni 2026
Antwort von Protyre Autocare - Thetford
Hello Jane,
We would like to thank you for sharing your feedback regarding the service you received at our Thetford branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
I have used Protyre on several…
I have used Protyre on several occasions and always find the staff extremely helpful in all aspects they provide. They are always generally competitive on price, and the company is used by other family members.
24. Juni 2026
Antwort von Protyre Autocare - Thetford
Hello Brian,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Mot AppointmentEasy to book mot online the staff were…
Easy to book mot online the staff were really helpful regarding a tyre pressure question. I think the price is the same in most centres so not a problem for cost
16. Juni 2026
Antwort von Protyre Autocare - Thetford
Hello Yvonne,
We would like to thank you for sharing your feedback regarding the service you received at our Thetford branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Couldn’t put no stars
Couldn’t put no stars. On holiday and found a nail in my tyre. Phoned up Protyre on the Thursday and was promised the tyre would be delivered on Friday morning. Phoned ahead the Friday morning to make sure the had been delivered. Only to be told it hadn’t and would be delivered in the afternoon. Phoned ahead again Friday afternoon and was informed the tyre was delivered. Was informed it hadn’t been ordered and would be delivered Saturday morning. Arrived at 10am as asked then sat and waited till 12:30 only to be told the tyre was showing as delivered but no tyre had turned up. I have wasted 1 and 1/2 days of my holiday waiting for a tyre that never turned up. The service you promise while waiting for the phone to be answered is not what you deliver. The whole event has been a complete travesty and you really need to take a step back and assess what you can really accomplish.
18. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Protyre Autocare - Thetford
Dear Mark Benjafield,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kindest regards,
Georgia
Customer Care - Protyre
I booked my car in for air con check…
I booked my car in for air con check and regas at 13 .00 and they took it straight in to work shop and 1 hour and 15mins later it's all done and I found the staff were friendly and helpful and it was great price perfect job
17. Juni 2026
Antwort von Protyre Autocare - Thetford
Hello Mr Flint,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Antwort von Protyre Autocare - Thetford
Hello Maria,
We appreciate your 5-star review! We are glad you found our service helpful, efficient, and reasonably priced.
Best regards,
Eddie
Customer Care - Protyre
Always great advice and service…
Always great advice and service given...mostly the job can be done there and then..very polite staff to which makes anyone feel.welcome
8. Juni 2026
Antwort von Protyre Autocare - Thetford
Hello Heather,
We appreciate you sharing your positive experience! We are delighted to hear that you were happy with the helpful service you received from our team in centre. We value your feedback.
Best regards,
Eddie
Customer Care - Protyre
Antwort von Protyre Autocare - Thetford
Hello Mr Reid,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Antwort von Protyre Autocare - Thetford
Hello Mr McIsaac,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Antwort von Protyre Autocare - Thetford
Hello Charlie,
Thank you very much for leaving us this 5-star review. We are delighted to hear that you are happy with the service you received from our team at Thetford. We appreciate your custom and hope to see you again in future.
Best regards,
Eddie
Customer Care - Protyre
Timeline was observed correctly
Timeline was observed correctly. Nice quiet waiting area where I could read my book. Staff was pleasant.
3. Juni 2026
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