Booked my car in to have the front tyres replaced. It was easy to park & the staff provide an excellent service. There's a small reception area where you can have a coffee while you wait. The garage a... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Booked my car in to have the front tyres replaced. It was easy to park & the staff provide an excellent service. There's a small reception area where you can have a coffee while you wait. The garage a... Mehr ansehen
Unternehmen hat geantwortet
Excellent customer service from the team here, 3rd time using Protyre in Durham in the last 6 months and very happy with the result. Knowledge and customer service are consistently good. Excellent us... Mehr ansehen
Shopped around for decent tires and these were great for price and availability. Also got front tracking done for half price. Impressed with the service although I did get a puncture before i got home... Mehr ansehen
Great experience on both occasions I have used the garage. The lads who work there are friendly polite and extremely knowledgeable. Sometimes it can be intimidating going to a garage with no knowledge... Mehr ansehen
Vom Unternehmen geschrieben
Vom Unternehmen geschrieben
Pit Lane, Newton Hall, DH1 5HH, Durham, Vereinigtes Königreich
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great friendly service. Would definitely recommend Darcy's garage at Durham.
Excellent service all round I’ve used this garage before and the service has always been 5 Star
Amazing experience second time around. But they tend to underestimate the waiting time
THE SERVICE AND MOT WERE EXCELLENT,HOWEVER,THE CAR WOULD NOT START ON THE NEXT DAY,THE BATTERY HAD BEEN REPLACED IN THE WEEK PREVIOUSLY,NOW TELL ME I NEED A NEW ALTERNATOR WHICH WOULD COST £750.
I HAVE SUBSEQUENTLY BEEN QUOTE £300.
YOUR PRICE IS A RIPOFF.
I WII LOOKING ELSEWHERE IN FUTURE

Antwort von Protyre Autocare - Durham
First day I booked tyre change and wheel alignment test. Unfortunately I waited 4 hrs and there is no tyre available and wheel alignment test also denied. Second day you guys changed tyres but denied to do wheel alignment test. I booked both as a package with promotional prize. I got refund. But now I need to pay extra money to do the wheel alignment test. So it's a financial lost for me. My time and money wasted.

Antwort von Protyre Autocare - Durham
Had my interim service there. Staff were lovely and answered my questions (without judging me). Detailed report given and finished up on time. Will go back again.
Excellent customer service from the team here, 3rd time using Protyre in Durham in the last 6 months and very happy with the result. Knowledge and customer service are consistently good. Excellent user friendly website if needing to book out of hours. Jack Hurst helped to diagnose and fix an issue that could of cost me a lot more in time,
money and stress and was super helpful and professional. Would definitely recommend this garage :-)
Good service provision, Explained comprehensively what was wrong.Good customer communication.
Booked online for an MOT which was all fine. But they didn't call me back when done (which they said they would do) and they didn't replace a bulb as requested.
I only use them because they're the closest garage... The customer service which used to set them apart when they were independent isn't there any more.

Antwort von Protyre Autocare - Durham
Very helpful staff and very efficient. Booked in for MOT.car needed two new tyres they ordered, fitted and I was very pleased with the service.
Thank you for sorting out my MOT at such short notice and for being extremely efficient and professional.
Booked in for two tyres changed. There is no parking at this garage so I arrived on time and went to pull the car into the garage, I was met by two agreessive hostile tyre fitters shouting telling me to back out. They then asked if I had an appointment, to which I told them I did and then they backed down and pulled my car into the exact space I was moving into. There are no signs saying not for this to happen or where to park. 40 minutes later the tyre fitter came and told me the car was done and nothing about the damage they had done to the rim protectors. As you can see in the photo it has been pulled off in multiple places. They should have atleast told me about this, but clearly were holding a grudge from earlier. They have also failed to do the one basic task of installing a valve cap on the driver side tyre. This use to be a good garage and since the new ownership has plummeted, only use this place if it's a last resort, as you can see by the multiple 1 star reviews.

Antwort von Protyre Autocare - Durham
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.