ProCook - Kingston Bewertungen 

788
TrustScore 5 von 5

4.8

Unit S7/8, Second Floor, The Bentall Centre, Wood Street, KT1 1TP Kingston Upon Thames, GB


Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Low pressure sales. The salesperson took the time to explain the various types and pros and cons of each set of pans. She asked what I liked to cook and let me decide which pans would work best while... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I needed an emergency replacement for a food processor. I received excellent, prompt and very attentive service from the assistant (I don't know his name). He led me to a suitable processor and explai... Mehr ansehen

Bewertet mit 5 von 5 Sternen

One particular member of staff Daria! If she isn't the manager , she should be. Product knowledge and she understands cooking too. Brilliant customer attitude. I've had 40years plus in sales and she... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Helpful sales assistant - still in training but you would not have known had she not said. Gentle upselling resulting in that upsell purchase. Polite and professional.

Unternehmen hat geantwortet


Unternehmensdetails

  1. Fachhandel für Küchenbedarf

Vom Unternehmen geschrieben

ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.

Why choose ProCook?

Vom Unternehmen geschrieben

Reason #1 - Quality
ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
Reason #2 – Unbeatable Value
ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
Reason #3 – Which? Recommended Provider for Furniture and Homewares
ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
Reason #4 – Exceptional Customer Care
Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
Reason #5 - Exclusive Design
The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
Reason #6 – Extensive Guarantees
For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.

Kontaktinformationen

  • Unit S7/8, Second Floor, The Bentall Centre, Wood Street, KT1 1TP, Kingston Upon Thames, Vereinigtes Königreich

4.8

Hervorragend

TrustScore 5 von 5

788 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

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4.8

Alle Bewertungen

(788)

25'756 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Refreshingly great service, not just froth

The couple of guys I dealt with were so good and so helpful, holding a display item for me that was otherwise out of stock. The well-reviewed 400 ml milk frother has proved to be an excellent buy. I have worked in retail myself and know how cynical a game it can be (for an insight I'd recommend reading George P Pelecanos of 'The Wire' fame's novel 'A Firing Offense'). Refreshing to meet good young people who really delivered and got the tone just right. Many thanks.

2. April 2026
Bewertet mit 3 von 5 Sternen

I purchased this on a busy Saturday…

I purchased this on a busy Saturday afternoon and there was not enough staff to help customers. However, we got there in the end.

4. April 2026
ProCook - Kingston-Logo

Antwort von ProCook - Kingston

We appreciate your feedback and are sorry that our staffing levels impacted your experience on Saturday. We'll review this to ensure better support for our customers.

Bewertet mit 3 von 5 Sternen

Experience at Shop

I purchased a Damascus 67 Nakiri knife worth £129. I also wanted to purchase a knife block. The staff member dealing with us casually pointed at the direction where they were displayed showing no interest at all. I left with only the knife. The shop lost custom and I was rather rather underwhelmed. By the way , the knife is very good.

26. März 2026
ProCook - Kingston-Logo

Antwort von ProCook - Kingston

We appreciate your feedback and are glad you like the knife. We're sorry our service regarding the knife block wasn't helpful. We'll address this to improve our customer service. Thanks for bringing this to our attention.

Bewertet mit 5 von 5 Sternen

Customer service at it’s best.

A warm and genuine welcome from the staff on entering the store.
Polite, knowledgeable, and engaging offering sound advice on the merits of the options available too me.
Really refreshing to see.
Customer service how it use to be, and how it should be.

1. April 2026
Bewertung ohne vorherige Einladung
ProCook - Kingston-Logo

Antwort von ProCook - Kingston

We appreciate you sharing your experience! We're happy to hear that you received a warm welcome and found our staff polite, knowledgeable, and engaging. It's great to know you valued the sound advice offered.

Bewertet mit 5 von 5 Sternen

Excellent service

Excellent service

30. März 2026
ProCook - Kingston-Logo

Antwort von ProCook - Kingston

Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.

Bewertet mit 5 von 5 Sternen

Nice selection of kitchenware

Nice selection of cooking pots/pans, utensils and dishes. Purchased mini frying pan from the Kingston branch, which is very nicely &clearly laid out, and easy to find what you're looking for. Staff very helpful and polite.

28. März 2026
ProCook - Kingston-Logo

Antwort von ProCook - Kingston

We're happy to hear you found a nice selection of cooking items and that our Kingston branch was clearly laid out. It's great to know our staff were helpful and polite, and that you found what you were looking for.

Bewertet mit 5 von 5 Sternen

Really knowledgeable staff

Really knowledgeable staff, not pushy on sales, provided helpful tutorial on how to use the new product too. Well stocked and immaculate shop. Super products!

22. März 2026
ProCook - Kingston-Logo

Antwort von ProCook - Kingston

We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff were knowledgeable and helpful with your new product.

Bewertet mit 5 von 5 Sternen

Great prices and quality

Great prices, good choice and very good quality
Very helpful and knowledgeable staff

25. März 2026
ProCook - Kingston-Logo

Antwort von ProCook - Kingston

We appreciate you taking the time to leave us this great review! We're so happy you enjoyed our great prices, good choice, quality, and helpful staff.

Bewertet mit 5 von 5 Sternen

Great customer service

Great service

24. März 2026
ProCook - Kingston-Logo

Antwort von ProCook - Kingston

Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.

Bewertet mit 5 von 5 Sternen

Bought yet another Pro Cook product

Bought yet another Pro Cook product: a nice cast iron enameled Grill Pan. After looking at prices at another large store in the shopping centre, it was nice to buy a good quality product at half the price of the other store. ProCook Warranty is in years, compared to the "I am not sure, maybe few months.." vague answer that I got for the double-priced product at the other store.

As always, Shona had all the info on the ProCook products we looked at, and she was very helpful.

The store carries a lot of pots and pans, plus some other products, and that is always a plus (saves time searching elsewhere).

22. März 2026
ProCook - Kingston-Logo

Antwort von ProCook - Kingston

We're happy you found a quality grill pan at a great price! It's wonderful to know that our warranty and knowledgeable team member were helpful. We appreciate you noting the convenience of our product selection. Thanks for your positive feedback!

Bewertet mit 5 von 5 Sternen

Helpful customer service

The cheerful and friendly assistant pointed me quickly to the right place for my needs, summarised the pro's & con's of comparable items, and gave me the opportunity to return my purchase for refund within 30 days, with the options of e-mail or printed receipt or both! Very satisfied.

20. März 2026
ProCook - Kingston-Logo

Antwort von ProCook - Kingston

We're happy to hear that the assistant was helpful and provided you with the information you needed! We appreciate your feedback and are glad you enjoyed your experience with us.

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