We had a problem with a purchased item purchased a few years ago. The staff were excellent, dealt with the issue professionally and I left the store suitably impressed and would certainly continue buy... Mehr ansehen
Unternehmen hat geantwortet
Standort
Standort wechselnBluewater Shopping Centre, Bluewater, DA9 9ST Greenhithe, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Superb service. I returned an online order that wasn't suitable for my needs and purhased an alternative item which was lovingly wrapped. Both transactions were flawless and my new knife works really... Mehr ansehen
Bought the tri-ply stainless steel pan after very helpful advice from the shop assistant. He steered us in the right direction and avoided us making a costly mistake of getting the original one we had... Mehr ansehen
Unternehmen hat geantwortet
I bought two pans at Bluewater. Had a great experience. The attendant was great, gave me all information I needed. I went to buy 1 pan and ended up buying 2 and a couple of small items. Very please w... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Vom Unternehmen geschrieben
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Kontaktinformationen
Bluewater Shopping Centre, Bluewater, DA9 9ST, Greenhithe, Vereinigtes Königreich
4.8
Hervorragend
1090 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
Items were okay staff at the store not…
Items were okay staff at the store not so. Seemed judgy and unbothered but also bored.
6. April 2026
Antwort von ProCook - Bluewater
We appreciate your feedback and time. We'll address the staff's behavior to ensure a better experience for our valued customers.
Antwort von ProCook - Bluewater
We appreciate you taking the time to leave us this wonderful review! We're so happy that you were pleased with the service.
The lady on the till was very helpful
The lady on the till was very helpful, keeping aside my various items until I’d selected everything I wanted as it was too much to carry.
I must admit, it was lucky I had the batteries for the scales I’d bought - as none came with the scales.
3. April 2026
Antwort von ProCook - Bluewater
We're glad the team member was so helpful! We appreciate your feedback and are sorry the scales didn't include batteries. We'll look into this. Thanks for letting us know.
Antwort von ProCook - Bluewater
We appreciate you taking the time to leave us this wonderful review! We're so happy that you were pleased with the service.
Helpful Staff in Bluewater Shop
4. April 2026
Helpful and knowledgeable staff
I needed help to choose the right kitchen tools and a staff member arrived and guided me to buy the right one.
That was not only was this helpful but it saved me time.
Thank you
3. April 2026
Very helpful staff
Very helpful staff. Patient and accommodating; boxing up my purchase for easier transport.
2. April 2026
Antwort von ProCook - Bluewater
We appreciate you sharing your experience with us! We're so happy to hear that our staff was helpful, patient, and accommodating to your needs.
The staff were very helpful
The staff were very helpful. And we find what we were looking for easy.
2. April 2026
Antwort von ProCook - Bluewater
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that our staff was helpful and you found what you needed.
Antwort von ProCook - Bluewater
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Store clean and well laid out
Store clean and well laid out. Easy to find the items I wanted and staff friendly and helpful.
30. März 2026
Antwort von ProCook - Bluewater
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you liked our clean, well laid out store and friendly staff.
Great quality, huge selection.
A huge selection of products on display, I was easily able to match a new frying pan to two other pans I bought in Bath and online. Prices were OK. Quality as ever very high. Pans are very tough and the non stick is great with no apparent wear to my other pans after 3 years.
11. März 2026
Antwort von ProCook - Bluewater
We're happy to hear that you found a matching frying pan and that you're pleased with the quality and non-stick performance of our products. Thank you for sharing your positive experience!
Excellent customer service
Excellent customer service! Needed to exchange something I had bought online ( my mistake in buying the wrong item!) . All exchanged with no fuss. I also came away with some extra items which the assistant was helpful in showing me but then leaving me to decide without pressure.
21. März 2026
STAFF VERY FRIENDLY AND HELPFULL
28. März 2026
Antwort von ProCook - Bluewater
We appreciate you letting us know our staff was friendly and helpful; it means a lot to our team.
The person who served me was so lovely
The person who served me was so lovely! Made me aware of deals, and carried all of the stuff to the till so we could keep shopping. Super friendly and useful!
23. März 2026
The staff were very helpful and…
The staff were very helpful and informative, they really knew the products which was useful to be able to make a decision. The displays were really helpful and laid out in such a way it was easy to see everything we were looking at. We bought some knives for our workplace and didn't want to spend to much, I was impressed that even these knives that were in the cheaper range came with sheaths.
21. März 2026
Antwort von ProCook - Bluewater
We appreciate your positive feedback! We're happy to hear that our staff were helpful and informative, and that the displays were easy to navigate. We're also glad you were impressed with the quality of our knives.
Antwort von ProCook - Bluewater
We appreciate you letting us know our assistant was friendly and helpful; it means a lot to our team.
Shopping at ProCook Bluewater
Had to purchase some new and extra Kitchen utensils and they had a wide range available to choose from and assistant was very helpful when asked for advice.
20. März 2026
Antwort von ProCook - Bluewater
We're delighted to hear that we had a wide range of kitchen utensils available for you! We're also glad that our assistant was very helpful when you asked for advice. Thanks for your review!
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.