primaryinsight.com Bewertungen 24

TrustScore 2.5 von 5

2.6

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

I did an interview in November 2025 and it’s now May 2026 and I still haven’t gotten paid. Reading the reviews, sounds like I’m not the only one with this issue. Terrible company, would not recommend.... Mehr ansehen

Bewertet mit 2 von 5 Sternen

I did a consulation in November 2025 for a client of Primary Insight. It is now May 2026 and I still have not received payment. This borders on fraudulent business practices. Repeated emails to their... Mehr ansehen

Bewertet mit 4 von 5 Sternen

After the managing director contacted me with regard to the negative message below, the payment process went smoothly and quick. In the end satisfaction at both sides Completed a 1hr consultation... Mehr ansehen

Bewertet mit 3 von 5 Sternen

Completed a consultation call which ran very smoothly, however agreed payment never came. Genuinely spent longer chasing them for the money than prepping and completing the 1 hour consultation call. A... Mehr ansehen


Kontaktinformationen

2.6

Mangelhaft

TrustScore 2.5 von 5

24 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Hat 60 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Monat

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 1 von 5 Sternen

I did an interview in November 2025 and…

I did an interview in November 2025 and it’s now May 2026 and I still haven’t gotten paid. Reading the reviews, sounds like I’m not the only one with this issue. Terrible company, would not recommend.

11. November 2025
Bewertung ohne vorherige Einladung
Bewertet mit 2 von 5 Sternen

Consulting Payment Very Overdue

I did a consulation in November 2025 for a client of Primary Insight. It is now May 2026 and I still have not received payment. This borders on fraudulent business practices. Repeated emails to their AP have had no reply. I would not consult for them in the future.
UPDATE 5/22/26: Unfortunately it took me writing this review for someone at Primary Insight to finally contact me and resolve the payment issue. I finally received payment and increased my rating from 1 star to 2 stars reflecting it took 6 months to resolve an issue that should have taken 6 weeks or less.

18. November 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I was contacted by the Primary Insight…

I was contacted by the Primary Insight research team to help with an executive search request for an open advisory role with their PE client. All went very well with the interview process and look forward to hearing back from them.

7. Dezember 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Efficient streamlined process

Efficient streamlined process, and having one point of contact from start to finish was very helpful. Hope to be matched for more consultations in the future.

12. Dezember 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Slow payment for expert consult and lack of communication

Payment not made in timely way and had difficulties reaching anyone as emails and calls went unanswered despite multiple attempts. Company states that “all Payments will take between 60-90 days to process “ but my payment took 146 days. That length of time is highly unusual based on my extensive experience with similar companies.

11. Dezember 2025
Bewertung ohne vorherige Einladung
primaryinsight.com-Logo

Antwort von primaryinsight.com

Hi Kathryn,

We have confirmed with AP that payment was sent via ACH to your instructions on file. Further, we are truly sorry to hear about your experience, particularly since this was your first consultation with PI.

Our management team has been trying to reach you as your expertise is highly valued and we want to ensure a smooth process for future consultation payments. Please contact us at customercare@primaryinsight.com so we can schedule a time speak.

Thank you,
PI Customer Care Team

Bewertet mit 1 von 5 Sternen

Not the best experience

I did get paid - took 6 months. The CEO was responsive and got it done.

21. Juli 2025
Bewertung ohne vorherige Einladung
primaryinsight.com-Logo

Antwort von primaryinsight.com

Hi Gayatri,

We are confirming that we have been interacting with you directly over email and phone on this matter. We are sorry to hear about your experience but our records indicate that this consultation was fully paid at a premium rate, as agreed for this consultation.

We value your expertise, and we welcome speaking with you about resolving this review. We tried contacting you but no response, so please contact PI Customer Care at customercare@primaryinsight.com so we can speak and help improve your process in the future.

Best regards,

PI Customer Care Team

Bewertet mit 3 von 5 Sternen

Longer payment terms than most

I worked with the company as an external consultant. The payment terms are longer than most competitors in the industry. Be aware of it. The team is responsive to questions.

10. August 2025
Bewertung ohne vorherige Einladung
primaryinsight.com-Logo

Antwort von primaryinsight.com

Thank you for completing the Trustpilot review. Please let us know how we can improve your specific terms in the future, and our Customer Care team will notate the details under your PI profile in our system. We look forward to hearing from you so please contact us at custmercare@primaryinsight.com.

Bewertet mit 1 von 5 Sternen

SCAM

I completed an interview on 3/4 and still have not received the payment. As you can see from prior reviews, the company is completely unprofessional and will not pay the consultants. DO NOT TAKE THEIR CALL.

3. März 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Primary Insights doesn't pay consultants

I completed a consultation in October 2024 and 6 months later I still haven't been paid after completing their invoicing process and sending multiple emails. Based on the negative reviews on this site and others, Primary Insights is clearly a shady company.

23. Oktober 2024
Bewertung ohne vorherige Einladung
primaryinsight.com-Logo

Antwort von primaryinsight.com

We are sorry to hear about your experience. Our records indicate that this PI consultant was fully paid as agreed for this consultation. We appreciate your expertise, and our Customer Care Team has tried contacting this consultant multiple times over several months regarding this review, but we have received no response.

Please contact our Customer Care Team at the following email if you would like to discuss further, as we welcome the opportunity to connect: customercare@primaryinsight.com

Warm regards,
PI Customer Care Team

Bewertet mit 4 von 5 Sternen

Completed a 1hr consultation call

After the managing director contacted me with regard to the negative message below, the payment process went smoothly and quick.
In the end satisfaction at both sides

Completed a 1hr consultation call which ran very smoothly, however agreed payment never came. Tried to connect by phone, e-mailed them several times. But no response.

30. Juli 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

No payment!!!!

Did a call with the client. Not paid after 3 months.

22. Januar 2024
Bewertung ohne vorherige Einladung
primaryinsight.com-Logo

Antwort von primaryinsight.com

Hello,

Our records indicate payment was received. Please reach out if this is a mistake and we will look into it immediately.

Please contact our Customer Care Team at the following email if you would like to discuss further, as we welcome the opportunity to connect: customercare@primaryinsight.com

Warm regards,
PI Customer Care Team

Bewertet mit 1 von 5 Sternen

Not been paid

Not been paid 3 months later, despite them 'confirming' payment would be made over a month ago after I chased multiple times.
If you are considering an engagement with them don't do it as it's not worth all of the effort. In my experience their competitors pay promptly.

18. Dezember 2023
Bewertung ohne vorherige Einladung
primaryinsight.com-Logo

Antwort von primaryinsight.com

Hello Jonathon,

Our records show payment was processed and should have been received. Our apologies for any confusion and we are happy to help you locate the funds.

Please contact our Customer Care Team at the following email if you would like to discuss further, as we welcome the opportunity to connect: customercare@primaryinsight.com

Warm regards,
PI Customer Care Team

Bewertet mit 5 von 5 Sternen

Operates at the Highest Compliance Standards

I have been consulting for Primary Insight for the past 15 years, starting with my first interaction during their time inside JPMorgan. The team and firm operates at the highest compliance standards and I have gained a wealth of knowledge inside my own industry from interactions with their clients.

14. Dezember 2023
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

I consulted for them in August and…

I consulted for them in August and agreed to a payment schedule. I have yet to be paid and have left numerous emails and calls. I have yet to hear from anyone and have recieved ZERO responses to my emails. This seems to be a SCAM.

7. Dezember 2023
Bewertung ohne vorherige Einladung
primaryinsight.com-Logo

Antwort von primaryinsight.com

Hi Trevor,

We apologize if there was a lack of communication from the AP team following your consultation. The system shows that the payment was sent to you and received. If this is not the case, please let us know and we will remedy. We have tried contacting you on several occasions regrading this review but have received no response. Thank you for the time spent with our client as it was valuable insight.

Best regards,
PI Customer Care Team

Bewertet mit 5 von 5 Sternen

Thank you to the Primary Insight…

Thank you to the Primary Insight account management team for thoughtfully matching my industry expertise to the appropriate clients over the last four years. The engagements are always high level discussions and payment processing is always efficient.

11. Oktober 2023
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Update after receiving payment

I offered my consulting services to this company and they took over 3 months to complete payment. These types of consulting calls are normally paid within 5 working days!!!

11. August 2023
Bewertung ohne vorherige Einladung
primaryinsight.com-Logo

Antwort von primaryinsight.com

We are sorry to hear about your experience. Our records indicate that this PI consultant was fully paid as agreed for this consultation. We appreciate your expertise, and our Customer Care Team has tried contacting this consultant multiple times over several months regarding this review, but we have received no response.

Please contact our Customer Care Team at the following email if you would like to discuss further, as we welcome the opportunity to connect: customercare@primaryinsight.com

Warm regards,
PI Customer Care Team

Bewertet mit 1 von 5 Sternen

Provided advisor services, no pay!

Provided advisor services, didn’t get paid. I hunted them on and off for 3 years and they either ghosted me, send “I’m holding the check in my hand, it’s being mailed today”, or other such misrepresentations. I spent a dozen hours trying to collect a debt for 4 consulting engagements. As of July 11, 2023 they are looking into the matter again. (3 years to get paid evidently isn’t enough?)

11. Juli 2023
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

No payment received - avoid

Very responsive and call went well. When it came to payment I suddenly heard nothing back at all despite emailing my contact, messaging him on LinkedIn and emailing the accounts team. DO NOT work for this company. You will not receive payment for your services.

UPDATE: Contact finally replied and payment finally received after this review was posted.

17. November 2022
Bewertung ohne vorherige Einladung
primaryinsight.com-Logo

Antwort von primaryinsight.com

We are sorry to hear about your experience. Our records indicate that this PI consultant was fully paid well within our stated timeframe as agreed. We your value your expertise, and our Customer Care Team has tried contacting this consultant multiple times over several months regarding resolving this review, but we have received no response.

Please contact our Customer Care Team at the following email if you would like to discuss further, as we welcome the opportunity to connect to improve your future experience: customercare@primaryinsight.com

Warm regards,
PI Customer Care Team

Bewertet mit 1 von 5 Sternen

Payment never received for expert call and am being ghosted ever since

I did a call for primary insight Jan 2022. Intial contact with them an scheduling of the call went well but I never received any payment and have been ghosted ever since the call. Even when repeatedly calling them and writing them to inform about the payment. Their competitors are much more trustworthy and correct in dealing with experts throughout the whole process and correctly paying them. I will never work for Primary again and discourage any respected expert to do so. I also encourage companies that seek knowledge to work with the right expert networks that treat the experts correctly. Which is certainly not my experience.

10. April 2022
Bewertung ohne vorherige Einladung

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.

Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

Erfahren Sie mehr