Premier Protect 365 

These people use a front company called Apex Assure. They cold call telling people their white goods insurance needs re-newing. They even send a Apex Assure headed letter from an address in Hatton Gardens. They would seem to acquire the victims credit card details through sales type skills. They target the elderly.
Premier Protect 365 have their account in Malaga, Spain. This will appear on the victim’s bank statement. They are very convincing.

Following on from my post recently, I now received a demand by post for £195 from APEX ASSURE. Very professional letter but totally a scam.

I’ve recently had £495.00 taken from my bank account and am about to let the bank know as it looks as if we’ve been scammed!
I’m embarrassed for my husband who took the call it really looks as if they know everything, when in truth they’re just scammers.

Rang my 74 year old mother saying they were D & G. They are phoning to renew my white goods insurance. I have d/d taking payments month. I have contact the bank and they have told be fraud.

My 93 year old father who suffers from dementia and stage 4 cancer was conned out of paying £495 in Nov 2020 and then £300 in Dec 2020 for 3 years insurance on his white goods (all of which are ancient and broken) we contacted Nat West fraud team but have got nowhere. Why are these people able to continue robbing elderly and sick people??

Clearly I am one of many who have fallen for this scam. I am 80 and yesterday a woman rang saying she was from Domestic & General, and that my insurance for some white goods was about to expire and did I wish to continue. I clearly did, as I believed I was dealing with D & G, but I made the error of giving her my debit card details as she said that the new insurance required them. She said that Premier Protect 365 would be shown as the beneficiary on my bank statement. She also said that the paperwork would be sent to me by email very shortly, and also that a colleague of hers would telephone me to find out how she had done. A few minutes later a man rang saying he was from Apex and he was following up his colleagues earlier call. I told him I had no insurance with Apex, and after saying someone would ring back he put the phone down. Needless to say no-one else rang back and no paperwork arrived.
Fortunately I had the presence of mind (a bit too late of course) to make enquiries today, and after visiting several sites on the internet this morning, I realise, as I had suspected, that I had been scammed. I immediately got onto my bank and cancelled my Visa Debit card before the money had been taken, and I will be reissued with a different card in a few days.
Please beware - the company's tactics are dubious.

Same story as others I am afraid... They have now targeted my elderly mother several times. Also reported to bank and we too were reimbursed.

Please continue to report these unscrupulous people! Something has to be done!

Exactly the same as all others posted here. They phoned my 79 year old husband while I was at work and persuaded him to pay £395 up front for the next three years' insurance premiums. We are D&G customers and pay monthly by Direct Debit. They had information about the items we have covered with D&G so there has clearly been a data breach. Have contacted Lloyds who say they can do nothing at the moment, also Action Fraud and local trading standards. No waiting to see if any paper work arrives so that I can claim a refund. No contact number, address or email for them at the moment, only the fact that on my bank statement they came up as Premier Protect 365 Malaga ES which is how I found this website.

These criminals phoned my mother, pretending to be Domestic & General, with whom she has appliance insurance.

They somehow got her card details from her and billed her £199 for a service she didn't need and since then we've heard nothing: no service or correspondence was even provided.

I won't mince my words: these people are criminals and I do not understand why the police and trading standards haven't prosecuted them.

I received a call from Premier Direct last and was quoted a very reasonable price regarding a repair contract for my kitchen appliances. They said they were Domestic Appliances. I gave them my debit card details for a reduced payment of £154 and they said I would get a call in 5 minutes from them to verify payment which I did. Luckily my Bank did not pay this amount out to them as they suspected it was a scam, which it was. Thank goodness.

Same story as everyone else I'm afraid. 84 year old father scammed out of £295. No recollection of the transaction. No email or text confirming transaction. Preying on the old. Outrageous.

My 81 year old dad has just been conned out of ~£200. Premier Protect said they were Domestic and General and offering good deal on cover for extra appliances. He is already with the genuine Domestic and General so fell for it and gave his credit card details. He is the process of reclaiming the money. It’s the same scam as the others already listed.

As many others have reported, scammed £495 from my 88 year old mother who has dementia. Presented as being from D&G with whom she has appliance cover. Paperwork issued in the name of Apex Assure, with money being taken from bank by Premier Protect 365. Reported to bank, who handled as fraud, and reimbursed. Reported to Action Fraud, so now have crime number and ICO, as somewhere there has been a breach of GDPR.

My 99 year old dad has just been conned out of £284. Again saying they were Domestic and General and offering good deal on cover for extra appliances. He is already with the genuine D and G so fell for it and gave his details. Luckily he told my brother and alarm bells sounded. We got the money back by calling bank and speaking to fraud team. Despicable

Premier Protect Scammed my 85 grandmother out of £300 over the phone saying they were Domestic and General who she is insured with, we have been constantly chasing for refund since August last year, now no one is answering the phone and emails are bouncing back....disgusting!!

I've just come to the conclusion I've been scammed for White goods insurance. Premier Protect 365.They offered 3 year warranty on goods for £300+.
Don't know if I can get my money back from Visa will have to contact the bank.
I have insurance with Domestic and General but was swayed by the half price offer, I feel gutted, at this time with the pandemic they are preying on people.
Feeling stupid.

My 80 year old mum got talked into 'protecting' her Sky box by pressure selling on the phone. I managed to get that refunded (took 4 phone calls and 3 months) but they keep ringing my mum back. The last time they were very threatening and said they already had her bank details and were going to take 3 years of costs off her. The man was very aggressive and has been reported to the police - absolute scammers.

own a number of companies claiming to be Domestic and General!
They are in fact
Domestic Guardian or Premier Protect! Please do not give them any money!!!! they are scammers

Just to say, these ass holes have just scammed my mother inlaw out of £595 pretending to be Domestic and General, she's 83 and only told us about it a week later because she's loosing weight and panicking about it,
Pure scum praying on the elderly.

Let me believe that they where Domestic and General. They told me how much I was paying in Direct Debits and told me what my debit card number was so I believed them and agreed to a 3 year deal. Only when they appeared on my bank statement did I realise I had been duped. Phoned Halifax bank to put a stop on the payment and was told sorry you’ve agreed to pay can’t help you. I’ve asked Premier Direct to pay money back but still waiting. Bank suggested don’t do deals over phone or internet with card as you’ve agreed to pay and they can’t stop the payment.